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Healthcare Customer Service Associate - REMOTE Position Type: Full-Time | Remote Pay Rate: $17.75/hour base pay plus an additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election).If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is placed in a 401(a)-tax deferred account where 3% of the funds are matched by the company. If the candidate needs health, vision, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected. Position Summary & Metrics: Widescope Consulting and Contracting is hiring 11 Customer Service Associates (CSAs) to support a healthcare-focused customer service team. In this role, you will provide professional, accurate assistance to patients, providers, and members, with a focus on servicing Veterans and their families. This is not a production contact center role. It is a position where delivering accurate and high-quality information to providers and Veterans is essential. Performance is measured by the amount of time you are logged into the system for work, how accurately you track non-work time such as lunches and breaks, the quality of your calls, and your adherence to the processes and procedures introduced during new hire training. Previous experience handling healthcare claims or provider calls is highly valued. Success in this role requires a strong focus on accuracy, attention to detail, and a commitment to providing an outstanding experience to the Veterans and providers we serve. What You Will Do: Inbound Call Customer Interaction: Respond to calls, emails, and chat inquiries regarding healthcare services, benefits, and claims. Assist patients and providers in navigating healthcare plans and resolving concerns. Problem-Solving & Issue Resolution: Identify customer concerns and provide solutions or escalate as needed. Manage follow-ups to ensure timely resolution. Administrative Support: Handle data entry, case documentation, and maintain accurate customer records. Collaboration & Teamwork: Work cross-functionally with claims, billing, and care coordination teams. Share best practices with teammates to improve service delivery. Customer Education: Educate members about health services, benefits, and coverage options. Explain claims processes, billing procedures, and how to access healthcare services. Compliance: Adhere to confidentiality and HIPAA compliance when handling customer data. Follow company protocols for customer interactions. Who We Are Looking For: Effective multitaskers who can listen, type, and problem-solve simultaneously Can remain calm under pressure and capable of managing sensitive or emotional conversations Comfortable using dual-monitors, PC-based systems, and call center software Independent and proactive in a fully remote, distraction-free home office Minimum Qualifications: Reside in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA At least 2 years of experience in healthcare-related customer service or call center roles (Medicare, Medicaid, TRICARE, VA preferred) Technical Skills: Comfortable with PC-based systems and experience working with call quality systems and CRM tools (Salesforce, NICE, Microsoft Dynamics, etc.) is a plus. Strong verbal and written communication skills Ability to assess and resolve customer issues Must be able to handle challenging customer interactions professionally and calmly Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions Remote Work Requirements: A quiet, dedicated home workspace free of distractions Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up) Wired internet connection (LAN) preferred Ability to perform basic troubleshooting with phone support from tech team Company-provided equipment (computer, monitors, webcam, headset, cables) and support. Training & Schedule: 5 weeks of live, paid virtual training (MS Teams) Must attend all training sessions with camera on, in full-view, and with full engagement No absences allowed unless in emergency situations Full attendance is critical for success in this role Why Join Us? This is a service-focused role supporting a larger healthcare initiative. As a Widescope team member, you will join a team dedicated to a mission-driven environment where quality and compassion come first. You will be part of a supportive team that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful impact through exceptional service.

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Security Operations Center (SOC) Lead is responsible for overseeing and managing the SOC team, ensuring 24x7x365 monitoring, detection, and response to security events across enterprise networks. This role leads incident response, vulnerability management, policy compliance, risk assessment, and system performance tuning, while providing guidance, training, and support to SOC personnel. The SOC Lead serves as a key technical and strategic point of contact for internal and external stakeholders to maintain secure, resilient, and compliant network operations. Compensation & Benefits: Estimated Starting Salary Range for Security Operations Center (SOC) Lead: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Security Operations Center (SOC) Lead Responsibilities Include: Responsible for monitoring the network within the firewall (LAN) Responsible for monitoring the network beyond the firewall (WAN) Monitoring and Detection: Monitor the organization's networks and systems for security breaches and suspicious activity using Security Information and Event Management (SIEM) tools. Vulnerability Management: Conduct regular vulnerability assessments and penetration tests to identify potential weaknesses in computer systems and applications. Incident Response: Respond promptly to security incidents and breaches, investigate their root cause, contain the damage, and coordinate remediation efforts. Policy and Compliance: Develop, implement, and maintain security policies, standards, and procedures to ensure compliance with relevant industry standards and regulations (e.g., NIST, Established Playbooks, ISO 27001). Security Measures: Install, configure, and maintain security software and tools, such as firewalls, data encryption programs, and antivirus systems. Risk Assessment: Perform risk analyses of systems and applications to determine security requirements and recommend enhancements to management and senior IT staff. Training and Awareness: Provide security awareness training and guidance to employees on best practices and new security procedures. Documentation and Reporting: Prepare detailed reports of security assessments, incidents, and general security metrics for technical and non-technical audiences. This position may require shift work based on 24x7x365 operations. Supervises the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with IT systems and services. Ensure that all phases of support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Create and manage escalation procedures and ensures service levels are maintained. Document, track, and monitor problems to ensure resolution in a timely manner. Responsible for providing reports on vulnerabilities which have been identified to the SOC for remediation. Develop information technology projects and provides strategic management and objectives for the SOC team. Develop and inform evaluations of SOC personnel to ensure the efficient operation of SOC functions. Assess need for any system reconfigurations (minor or significant) based on request and maintenance trends, and make recommendations. Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users. Oversee the development, implementation, and administration of SOC staff training procedures and policies. Support the current reporting of enterprise metrics for network and cybersecurity operations. Maintain enterprise customer point of contact information. Provide initial remote troubleshooting, analysis, and triage of reported events. Act as both an external and internal-facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status Support software and hardware issues and ensure stable system performance. Execute engineering tasks in support of system performance tuning on workstations, applications or network infrastructure in support Linux, Unix, Microsoft Windows operation systems services, observe industry best practices, standards, and procedures. Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration. Conduct problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences. Also support forensic analysis, triage and break fix of system server/server related trouble tickets. Tracking and documenting daily work tasks and issues Performs other job-related duties as assigned Security Operations Center (SOC) Lead Experience, Education, Skills, Abilities requested: US Citizenship Bachelor's Degree in Computer Science, Information Technology or related engineering discipline or equivalent work experience in a related field. Strong problem solving and root cause analysis skills Minimum of 2-3 years' experience supporting or supervising security operations center / service desk / call centers Customer service focus, and strong interface/communication skills Ability to ask relevant questions of customers and engineers in support of problem resolution. Ability to work independently with little supervision. Ability to follow procedures and work instructions to perform tasks Identify process gaps and proactively improve system inefficiencies Excellent written and verbal communication skills. Ability to support shift work Must pass pre-employment qualifications of Cherokee Federal Company Information: Criterion is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com. #CherokeeFederal #LI-REMOTE #APPDirect Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.

Full-time Description Who we are Behind every one of our solutions is our greatest asset: our people. At Powernet, we are driven in our individual roles and by our collective goals - both in our work, and in the community. Through our collaborative working mindset and spirit of innovation, Powernet offers a welcoming work environment that aligns professional and personal growth with real business results, a combination that can benefit anyone looking to take the next step in their career. Who you are You are an experienced Channel Manager who is proficient in driving sales and business development. You are familiar with a variety of activities ranging from recruiting, onboarding and managing new and existing Partners. You are well-versed in facilitating channel growth through methods of traditional cold calling campaigns, webinars, and video conferences with partners and customers to promote new and existing products and services to partners and business clients. You are excited to be tasked with growing the Powernet brand and increasing market share, while driving new and existing customer revenue within the Channel. Perks You'll Enjoy 5 weeks PTO Uncapped commissions Remote work Anniversary gift plan Employee referral program Health, visions, dental, life insurance available HSA Account 401k matching Essential Duties and Responsibilities Support and promote the mission, values and principles of Powernet. Identify, establish and penetrate key alliances in the telecom/technology industry to facilitate new sales opportunities and revenue growth for the company. Manage funnel activity by having daily/weekly activities including partner/customer presentations and quoting and logging into the CRM system. Champion partner/customer needs and coordinate with internal groups during the sales cycle. Assist Powernet in the development and pricing of new products and services by providing feedback form our partners and customers to the Product team. Develop and grow technology solutions broker relationships (Partners) within your assigned region Coordinate and deliver training updates for Partners on new product offerings (webinars, lunch n learns etc). Visits partners and or customers on an as needed basis to assist in closing deals. Responsible for Partner training and onboarding on Powernet products/processes, to ensure sales readiness of our services for Partners. Provide reports on revenue projections on monthly, quarterly basis for both partners and direct prospects Educate partners on cross and up-sell opportunities in doing business with Powernet to maximize partner revenue potential which in turn increases Powernet revenue. Provide publicly available competitive information to Powernet Sales & Marketing teams. Provide reporting to internal audiences on forecast, prospects, funnel etc. that aligns with sales/revenue goals. Other duties as assigned. Requirements Education, Experience and Skill Requirements 3+ years of Channel Management working with Technology Solution Brokers. 4+ years in the Telecommunications and/or IT Industry. Superior verbal and written communication skills. Proven experience in channel sales model, selling voice and/or data services. Willing to travel to meet partners and clients. Must be able to adapt to any situation with Clients and/or Partners. Prefer existing partner relationships in the Telecom and/or IT industry. Good grasp of telephony, including LAN and WAN technologies. Salary Description Base range $70,000-$90,000 OTE $130,000-$160,000

, Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Team The Stitch Fix Enterprise IT Service Delivery team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants and stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are seeking a hands-on networking expert who is passionate about securely managing and interconnecting physical and logical networks across our enterprise. If you are bright, kind, and motivated by challenges, we invite you to join our team. About the Role As the Senior Network Engineer at Stitch Fix, you will play a pivotal role in transforming our expanding IT team while enhancing your own skills and fostering an exceptional experience for your colleagues. You will be responsible for supporting the daily network operations across our various physical locations, creating comprehensive documentation, and promoting best practices using IT service management (ITSM) or similar models. Your role will encompass supporting our downtown San Francisco headquarters, as well as our remote offices, distribution centers, engineers, and stylists. At Stitch Fix, you will thrive in a Cisco Meraki network environment, where your expertise will be crucial to driving operational excellence and innovation. Ideal candidates should be willing to work from 6AM to 3PM EST during the warehouse business hours to render Network Infra support preferably living closer to our warehouse at Lithia Springs, GA, Atlanta or Plainfield, IN or nearby cities. You're excited about this opportunity because you will… Maximize Network Efficiency: Utilize the Cisco Meraki Dashboard for effective configuration and management of MX security appliances, MS switches, and MR access points in large warehouse\campus setup. Provide Exceptional Support: Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations. Enhance Wireless Performance: Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability. Establish Best Practices: Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems. Manage Monitoring Tools: Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability. Secure Wireless Access: Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity. Oversee Connected Services: Manage network-connected hardware and services, including VOIP, security cameras, Zoom room setups, and time clock systems. Organize IT Operations: Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards. Track Assets Accurately: Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability. Cultivate a Positive Culture: Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues This role offers an exciting opportunity to make a significant impact in a forward-thinking team. We're excited about you because you have… Extensive Experience: 8-12 years in enterprise network engineering, with over 6 years specifically working with Cisco Meraki hardware in distributed, multi-site environments. Proven Network Management: Demonstrated success in operating large networks with 500+ devices per site, supporting over 1,000 users across corporate offices, distribution centers, and remote locations. Wireless Security Expertise: Specialized knowledge in wireless security architecture, particularly with 802.1X, EAP-TLS, and certificate-based authentication. Strong Networking Skills: Solid foundation in routing, switching, VLAN segmentation, traffic shaping, VPNs, and firewall policies. Experience troubleshooting LAN/WAN connectivity issues in dynamic, high-pressure environments. Cloud Services Management: Comfortable managing cloud-adjacent network services (e.g., AWS, GCP) and integrating automation-friendly tools. Documentation and Reporting: Confident in drafting root cause analysis (RCA) reports, maintaining up-to-date documentation, and utilizing ticketing/change management systems. Collaborative and Mentoring: Communicative and passionate about mentoring others within a fast-paced, diverse tech culture, with a willingness to participate in on-call rotations and travel to Stitch Fix locations as needed. Certifications Advantage: Cisco Meraki Solutions Specialist (CMSS) certification preferred. Possessing relevant networking and wireless engineering certifications is a valuable asset. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$87,800-$146,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************

Job Title Voice and Unified Communications Engineer Ref No. ADM5023(COL) Job Location Columbus Work Type Full Time Description Our Opportunity Reporting to the Network Communications Manager and working with other Technology Managers, the Voice and Unified Communications Engineer provides technical services to the IT teams, business end-users, and IT Managers in line with Squire Patton Boggs Technology strategic and operational objectives. The role holder ensures that effective technical problem resolution, knowledge transfer and skills development exists at all levels across Squire Patton Boggs Technology team. They also work as part of the global Network Communications team, involved in the design and implementation, commissioning and decommissioning of new and existing infrastructure. Main Duties and Responsibilities The Voice and Unified Communications Engineer is responsible for maintaining, administering and troubleshooting the Firm's existing Voice platforms, including voicemail, devices and associated lines, electronic fax solutions and call reporting solutions. In addition, this role is required to support any transitions to Unified Communications platforms, including designing, auditing, testing, configuring and deploying solutions on a global basis. The responsibilities will include ongoing maintenance and issue resolution while ensuring the designated platform has sufficient capacity, performs as required and is readily available throughout the platform's existence, including, but not limited to: Maintain and troubleshoot existing Cisco voice systems; analyze telecommunications requirements and plans, program and test telecommunication systems. Work with external vendors to identify faults and log circuit outages. Investigate hardware and software problems with voice/network devices and work with the manufacturers' support teams to resolve - ensuring the stability of the service. Monitor the health of the voice and UC infrastructure using an array of network monitoring and analysis tools. Assess the platform for any security vulnerabilities and manage the remediation, including any major upgrades where appropriate. Ensure proactive capacity planning, and that appropriate contingency/recovery plans are in place and maintained accordingly. Prepare and maintain technical platform related documentation. Assist in capturing data required for the design and implementation of new UC systems. Perform preventative maintenance (on-site and remotely) of all voice-related systems, including cable plant, firmware upgrades and platform level updates, monitor performance and carry out equipment repairs. Configure, verify and monitor system backups. Program the existing Cisco platform and maintain routing tables in the most efficient manner. Maintain and recommend security systems to protect against unauthorized access and analyze data to detect unauthorized usage and fraud. Technical Skills VoIP & Telephony systems UC Platforms (Microsoft Teams, Cisco Webex, Zoom) Cloud Technologies (AWS, Azure, cloud UC solutions) Voice protocols - SIP, T1/E1 Grounding in network security principals WAN, LAN, infrastructure (TCP/IP, VPN's, QoS, VoIP, WAN, LAN, SD-WAN) Cisco network implementation and troubleshooting Routing and Switching protocols: BGP, OSPF, VLAN Requirements Minimum of 5 years' in-depth experience in voice and network administration, preferably within a law firm and/or professional services environment Good level of proficiency in network protocols, design. Demonstrated knowledge of supporting IP and UC systems. Excellent knowledge of SIP, implementing Session Border Controllers and PSTN SIP trunking Cisco IPT accreditation (CCNA/CCNP Collaboration). Demonstrated knowledge of supporting a WAN and LAN network infrastructure. Switching and routing (Cisco), network diagnostic and troubleshooting skills Our Firm Squire Patton Boggs is one of the world's strongest integrated legal practices. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. Squire Patton Boggs is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment. #LI-RK1 #LI-Hybrid

Tyto Athene is searching for multiple Telephony Technicians with expertise in DoD telephony infrastructure to assist in completing site surveys at 11 Naval Bases throughout the continental United States. Responsibilities: Documentation and Reporting: Maintain detailed records of system configurations, network diagrams, cabling, testing, changes made, and resolution steps for survey report. Collaboration and Support: Work closely with cross-functional teams to support project related tasks and initiatives. Compliance and Standards: Stay current with industry trends, best practices, and new technologies. Qualifications Required: Minimum of 5 years of experience in low-voltage cabling, telecommunications, or a related field. Strong understanding of telecommunications principles, equipment, and protocols (e.g., TCP/IP, VoIP, SIP). Familiarity with cabling standards and network configurations is essential. Strong knowledge of PBX systems (e.g., Avaya, Cisco, Mitel), VoIP protocols (SIP, TCP/IP), and network fundamentals (LAN/WAN). Use specialized testing equipment, including cable analyzers and continuity testers, to verify cable functionality. Strong understanding of different cable types, telecommunications protocols, network topology, and electrical safety standards Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work effectively under pressure and in emergency situations. A high school diploma or equivalent is required, with an associate's degree or technical certification in electronics, telecommunications, or IT being highly valued Certifications: Industry certifications like CompTIA Network+, Cisco CCNA, or manufacturer-specific certifications (Avaya, Mitel, etc.) can enhance career prospects Physical Stamina: The role may require physical exertion, including climbing ladders or towers, lifting heavy equipment, and working in confined or awkward spaces. Security: Active Secret clearance required Travel: This position will require 85% travel About Tyto Athene Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $75,000 - $85,000 This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Remote Customer Service Representative (Mason, OH) needs 2+ years experience Remote Customer Service Representative requires: Local to Mason, OH Does not support Spectrum router Spectrum, Segemcorn, Askey or Arris wave 2 (Unaccepatble) LAN connection 10megs down 1 upload Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided) Must have a smart phone Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objective

Description ActoNet is looking for a Project Manager for upcoming work starrting around February 2026. The Project Manager for BIM Task Orders 5 and 6 is responsible for leading the execution of large-scale base infrastructure modernization efforts across multiple Air National Guard installations. This role oversees the modernization of AFNET NIPR and SIPR networks, ensuring technical, schedule, security, and contractual compliance throughout the lifecycle of each task order. The Project Manager serves as the primary interface between the Government PMO, ANG base stakeholders, and subcontractor teams, providing clear leadership and accountability. The position requires strong program management discipline, technical understanding of DoD network environments, and the ability to manage risk and quality across geographically dispersed sites. Frequent CONUS travel is required to support on-site coordination and execution.Responsibilities The Project Manager develops, maintains, and executes the Integrated Master Schedule using Microsoft Project, tracking milestones, dependencies, and critical paths while proactively identifying and mitigating risks. The Project Manager provides technical oversight for all phases of network modernization, including site surveys, legacy network augmentation, infrastructure upgrades, system integration, and cutover operations, ensuring that all work complies with Performance Work Statement requirements for redundancy, wireless LAN, VLAN segmentation, quality of service, and security. The Project Manager regularly interfaces with Air National Guard Communications Squadrons, the Government Program Management Office, and subcontractor partners to maintain alignment, resolve issues, and provide updates on task order progress. The Project Manager leads Integrated Product Team meetings, supports production and change implementation reviews, and delivers oral briefings and presentations to Government leadership. The Project Manager implements and tracks risk mitigation strategies in accordance with Air Force Instruction 90-802, maintains a Quality Control Plan to ensure deliverables meet operational standards, and monitors post-cutover performance to guarantee that service level agreements are achieved and sustained. The Project Manager supports cybersecurity and compliance efforts, including the development of Risk Management Framework artifacts, ensuring adherence to STIG and DoD cybersecurity policies, and coordinating with Government Cybersecurity Service Providers for monitoring, incident response, and vulnerability management. The Project Manager is responsible for the timely delivery of all Contract Data Requirements List items, including SPRIP documentation, equipment lifecycle tracking, SLA reports, and monthly program status updates, ensuring that program reporting accurately reflects current risks, performance, and mitigation actions.Required Qualifications Bachelor's degree in information technology, engineering, or a related technical discipline is required. A minimum of five years of experience managing large-scale network modernization efforts or DoD IT programs is required. Demonstrated familiarity with AFNET architecture, DoDAF diagrams, and Risk Management Framework processes is required. Proficiency in Microsoft Project and Earned Value Management methodologies is required. Strong leadership, communication, and presentation skills for Government-facing environments are required. Preferred Qualifications Project Management Professional or DAWIA Program Management certification is preferred. Experience supporting Air Force Technical Orders and Air National Guard base operations is preferred. Knowledge of Zero Trust architecture, IPv6 transition planning, and post-quantum cryptography readiness is preferred. About ActioNetActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services. With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014-2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What's in It for You? Medical, Dental, and Vision Insurance 401(k) Savings Plan Paid Time Off (PTO) & 11 Paid Holidays Life and Disability Insurance Education and Professional Training Flexible Spending Accounts (FSA) Employee Recognition and Referral Programs Employee Assistance & Identity Theft Protection Equal Opportunity Statement ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite test and an IN-PERSON interview. Please find below additional details about this job. Job Description Client is looking for an SME type resource that has extensive exp with Help Desk(I-III) and strong enough to work independently, strong MS troubleshooting skills, fix app errors, OUTSTANDING customer service. Needs a person that can perform in all levels (take calls, fix remotely if possible, go to customer and fix onsite, etc.) and also have server and network exp and has done this independently, the go to guy for answers and issue resolution. They are currently a Microsoft shop, consultant should know all the latest and greatest Microsoft tools. 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in assigned multiple technology domains. 2. Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains. 3. Creates, organizes, files and maintains documentation. 4. Reviews and monitors enterprise security systems; takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam). 5. Interfaces with other platforms from a hardware and/or software perspective. 6. Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, Qualifications Possession of an associate's degree with significant coursework (16 semester or 24 quarter hours) in computer science, computer information systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. • Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. • Act as the escalation point for high priority support issues. • Ability to make recommendations on policies on system use and services. Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents problem &/or uses trouble ticket system to document), conducts analysis & research of simple computer hardware & software problems (e.g., wide area &/or multi-network; mainframe & multi-operating systems, password resets &/or software applications), directs issues to appropriate higher-level network services technician &/or programmer/analyst for resolution &/or mentoring (i.e., to develop & enhance ability to monitor & maintain data communications/telecommunications systems equipment, & provide network support for both large area network & wide area network) which may include performing first level help desk support at user-site or in off-site locations on rotational basis. Documents current network infrastructure, desktop processes/procedures &/or telephone system & processes; ensures all circuits are in working order; runs network diagnostics; creates & maintains user connectivity; communicates network, LAN &/or WAN problems to appropriate network staff; implements security priorities. Troubleshoots, unpacks, sets up & configures personal computers/notebooks; researches & refers to data Communications/telecommunications &/or network standards manual or technical documentation to assist higher-level information technology professionals in developing plans or installation, upgrade &/or removal of data communications/telecommunications equipment &/or services; deploys hardware to users following standardized procedures for imaging, asset management & AD protocols. 5 plus years field experience Preferred Education: 4 year college degree in field of specialty Interview Process: Face to face. Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Remote Pharmacy Technician Illinois License Required Contract: Freelance cooperation agreement TalentWorldGroup is a global multilingual contact center redefining remote work. We provide premium virtual staffing solutions for leading international clients in healthcare and beyond. Position Overview Were hiring Remote Pharmacy Technicians licensed in Illinois to support a top healthcare client. This fully remote position involves managing pharmacy orders, resolving customer inquiries, and ensuring compliance with federal and state regulations. Spanish language skills are preferred but not required. Key Responsibilities Manage pharmacy orders via phone, fax, or web. Resolve customer inquiries, returns, and shipment issues. Coordinate with distribution and manufacturing teams. Maintain accurate documentation and compliance records. Communicate professionally with patients and healthcare providers. Requirements Active Illinois Pharmacy Technician License (or must obtain before training). Active PTCB or ExCPT certification (must provide before interview). Reside in FL, IN, IL, or WI. 2 to 4 years of customer service, supply chain, or call center experience (U.S.-based). Associate degree or equivalent experience preferred. Strong communication, multitasking, and organizational skills. English proficiency written and spoken required. Spanish proficiency preferred. Technical Setup Required Stable broadband internet connection (LAN preferred) Processor: 1.8 GHz or higher (64-bit preferred) RAM: 8 GB minimum Storage: 10 GB available Screen resolution: 1920 × 1080 (recommended) Wired USB headset Operating System: Windows 11 or later or MacOS 13+ Schedule & Pay Training: Starts Mid-April, 2026 for 6 weeks, Mon to Fri, 8AM to 4PM CST ($18/hour). Production: Mon to Fri, 10 AM to 6 PM CST ($20/hour). 30 up to 40 hours/week. Schedule assigned automatically. Why Join Us 100% remote work. Freelance cooperation agreement. Payment 18 USD in training and 20 USD in production. Long-term, project-based opportunities. Career growth and development programs. Performance incentives and gamified rewards.

Our client, with over 25 years of pioneering excellence in the vitamins and nutritional supplements market, has proudly catered to over 3 million customers globally. As they further their mission of enhancing human well-being and fitness, they're scouting for proactive Outbound Specialists to spearhead their outreach initiatives, foster brand loyalty, and play a pivotal role in their expansion strategy. Step into the ring if you have the grit, hustle, and tenacity to drive sales, break records, and champion our brand's mission of holistic wellness. This is your moment to align with an enterprise that stands at the crossroads of health, innovation, and global outreach. Key Responsibilities: Proactively engage, prospect and cold-call potential customers, pitching our premium product range with conviction. Harness advanced sales strategies to transform leads into loyal customers, consistently smashing sales quotas. Navigate objections with finesse, turning resistance into opportunities.. Cultivate and nurture pipelines, ensuring follow-ups are timely, relevant, and persuasive. Qualifications: 2-3 years of hardcore outbound sales experience, preferably in a high-paced, target-driven environment. Stellar communication abilities in both English and Spanish - your words should inspire action. Tech-savvy with a knack for swiftly maneuvering through multiple digital platforms. A relentless pursuit of targets, with the resilience to bounce back from rejections. An intuitive understanding of customer psychology, coupled with a fearless approach to selling. Driven by numbers and results, with a track record that screams 'winner'. Problem-solving prowess, especially when it means sealing a deal. Unyielding commitment to personal growth and skill enhancement. Problem-solving ability, especially in addressing customer hesitations. Open to continuous learning and receptive to feedback. Minimum Technical Requirements: A desktop or laptop with Windows 10 Version 21H1 or higher. It should have at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor. A dedicated Ethernet or LAN connection for stable internet access. High-speed internet with a minimum of 50 Mbps speed, preferably a Fiber connection. A contingency plan for power interruptions or connectivity issues. A noise-canceling headset with a microphone to ensure clear audio communication. A quiet, dedicated workspace that's free from interruptions. Up-to-date antivirus and security software to protect sensitive information. A webcam for video meetings Access to a reliable power source and backup for uninterrupted work. Additional Information: Start date: ASAP Employment type: Full-time Freelance (40 hours per week) Permanent work-from-home Work Schedule: US Eastern Standard Time Weekly payout via Wise Comprehensive sales and products training Hourly Rate: $7 USD plus Commission bonus structure If you possess the determination, ambition, and perseverance to excel in sales, set new records, and champion the mission of holistic wellness, this opportunity is for you. Join an organization that combines health, innovation, and global outreach at a pivotal moment.

As an industry leader specializing in Water/Wastewater, Automotive Process and Industrial Process markets, Commerce Controls, Inc. is a full-service Systems Integrator supporting process monitoring and control applications throughout North America. Founded in 1977, privately owned and headquartered in Novi, Michigan, Commerce Controls, Inc. combines the facilities, expert engineering and manufacturing resources to effectively and efficiently manage and execute our projects. Built on a foundation of trust, confidence, and loyalty Commerce Controls, Inc. is dedicated to continuous growth, profitability and prosperity of our business, our employees and our clients. Commerce Controls, Inc. is committed to remain at the forefront of technology and advance our resources to provide exceptional value through quality work. About This Position We are currently seeking experienced Project Engineers to join our team of technical professionals. This is a remote position located in SW Ohio. Candidates should ideally have Control System Integration experience with water and wastewater treatment processes controlling pump and valve operations based off of pressure, flow, level, temperature, and other process variables. Experience should include control panel design (schematic and layout), component and instrumentation selection, PLC programming, HMI and SCADA graphic design, communication network design (LAN and WAN), and commissioning. This position offers great opportunities for challenge and continuous growth. NOTE: This position is a direct report to the Group Engineering Manager while working under the direction of the assigned Project Manager. Requirements Requirements Duties and Responsibilities: Review the plans, specifications and proposals of the assigned project Design responsibilities including the preparation and development of equipment and instrumentation submittals, schematic design, panel and subplate layouts, and bill of materials Software development and programming responsibilities including PLC programming and HMI / SCADA graphics development Field Commissioning to include hardware checkout, software debug and customer training. Collaboration and communications with customers, clients, owners, internal staff and project stakeholders Documentation including project records, correspondences, and reports Travel up to 25%, depending on job locations and business demand Required Education, Experience and Skills: Bachelor of Science in Engineering or in a related technical discipline or equivalent work experience Preferred Experience and Skills: Bachelor's degree with one year of experience, Associate's degree with two years of experience or four years of direct experience with some college instruction Electrical I&C Design experience PLC programming (Allen-Bradley Studio5000, 500, 5 / Schneider EcoStruxure) HMI and SCADA programming (FactoryTalk ViewSE, ME / Wonderware / iFIX / VTSCADA / Ignition) MSOffice (Word, Excel, PowerPoint) / MSSQL / Adobe Field commissioning Benefits: Commerce Controls provides its employees with a competitive comprehensive benefit plan including Health Insurance with HSA/FSA, Dental & Vision Insurance, Short Term Disability, Long Term Disability, Life Insurance, and a 401k Plan with company match. Additional Information: Drug Testing and background checks completed as a condition of employment A valid Driver's License is required Applicant Federal & E-Verify Link: LINK :

Job Description We are seeking a dynamic and highly skilled IT Manager to lead our technology initiatives remotely. In this pivotal role, you will oversee the planning, implementation, and management of our IT infrastructure, ensuring seamless operations across all systems. Your expertise will drive innovation, optimize network performance, and uphold the highest standards of information security. As a proactive leader, you will coordinate cross-functional teams, manage vendor relationships, and champion best practices in IT service management to support our organizational goals. Responsibilities Lead the design, deployment, and maintenance of IT infrastructure including servers, networks, and cloud services such as AWS and Azure. Oversee virtualization environments using VMware and vSphere to ensure efficient resource utilization and system stability. Manage enterprise databases including Microsoft SQL Server and Linux-based systems, ensuring data integrity and availability. Implement and maintain network security protocols including firewalls, Active Directory, network security measures, and disaster recovery plans. Coordinate IT projects utilizing Agile methodologies to deliver solutions on time and within scope while managing project documentation via Jira or ServiceNow. Supervise technical support teams providing desktop support, server management, network troubleshooting (WAN/LAN), and remote access solutions. Ensure compliance with ITIL standards for IT service management while conducting vendor management for hardware/software procurement and maintenance. Develop business continuity plans to safeguard critical data and ensure rapid recovery in case of disruptions. Monitor network performance using SolarWinds or similar tools; optimize Cisco routers, DHCP configurations, and network infrastructure for peak efficiency. Lead efforts in information security by implementing policies for data protection, user access controls, and vulnerability assessments. Proven experience managing comprehensive IT infrastructure in a remote setting with supervisory responsibilities. Strong knowledge of AWS cloud services, VMware vSphere environments, Microsoft Windows Server platforms, Linux systems, and Azure cloud solutions. Expertise in database management including Microsoft SQL Server; familiarity with SharePoint and Microsoft Office Suite is essential. Hands-on experience with network engineering including Cisco routers, LAN/WAN configurations, firewalls, DHCP, VPNs, and remote access software. Familiarity with ITIL framework for service management; experience with SolarWinds monitoring tools is preferred. Demonstrated ability to lead projects using Agile methodologies; proficient in Jira or ServiceNow for project tracking. Excellent communication skills with the ability to translate complex technical concepts into clear language for diverse audiences. Strong organizational skills with the ability to manage multiple priorities effectively while maintaining attention to detail. Knowledge of information security best practices including network security protocols and disaster recovery planning. Join us as an IT Manager (REMOTE) where your leadership will propel our technological capabilities forward! Bring your expertise in systems engineering, project management, and vendor relations to create innovative solutions that empower our organization's growth-all from the comfort of your home office!

RESPONSIBILITIES * Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues * Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products * Coordinate, supervise and perform factory Start Up of key products * Participate on New Product Development (NPDP) teams: * Provide serviceability feedback to engineering during the design process * Review and contribute to technical training material * Review and contribute to technical manuals * Provide feedback to the factory for potential product quality and reliability issues * Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved * Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available. * Other duties as required to ensure a satisfied customer QUALIFICATIONS * 5 years' experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering Or 10 years' experience as a technician with Liebert Precision Cooling Equipment * Completion of all available Product Training Classes, especially iCOM, and new products * Excellent customer service, communication and diplomacy skills * Highly Proficient with electrical / electronic test equipment * Proficient with technical schematics and diagrams * 'Craftsman' level brazing skills * Ability to perform any repair or modification to Liebert precision cooling equipment * Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag * Experience with CANBus communication * Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols * Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator * Familiarity with the new DA125 and the principals of pumped refrigerant economization * Excellent analytical and problem-solving skills * Extensive knowledge of network connectivity, protocols, and technologies * Ability to provide remote, after hours support in emergency situations * Willingness to continuously learn new technologies and updates on current technologies * Ability to describe complex system and I/T architecture to non-technical stakeholders and senior managers * Ability to read and understand network topologies and electrical schematics * Ability to test and evaluate communication and data exchange between servers, routers, and computers using industry tools such as Wireshark * Ability to plan and execute local area networks (LAN), and wide area networks (WAN) based on the client's needs * Ability to interface with data center technicians regarding server configuration and requirements as it applies to the current system setup * Windows SQL Server permissions and network access configuration * Understanding of TCP/IP protocols and their configuration * Ability to install, configure, and update end-user hardware * Ability to utilize equipment from electronic network test equipment to punch down tools * Ability to utilize Windows tools such as Services, Task Manager, and SQL Server Management Studio (SSMS) * Ability to use graphics tools such as Visio, and standard Microsoft Office software * Ability to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees) PHYSICAL & ENVIRONMENTAL DEMANDS * While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. * Extreme cold (below 32*) * Extreme heat (above 100*) * Noise Level (Medium / High need to shout to be heard) * Working around moving machinery (fork-lifts, tractors) * Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) * Work outdoors (no effective protection from weather) WORKING CONDITIONS: * Travel is required. Ability and willingness to travel to and work in live data centers (travel up to 50% of the time including overnight) * Flexible schedules (weekends, evenings, and holidays) * May have on-call responsibility * Valid driver's license * Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CRE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-TW1

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications - anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit *********** Role Summary: The Product Manager for Managed Services owns the development, standardization, and performance of GTT's LAN/ WLAN services. This individual should understand adjacent technologies such as SD-WAN, SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT's Envision Strategy, observability, and digital experience initiatives. This role is well suited for a proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed organization. Key Duties and Responsibilities: Strategy & Vision Define and maintain the roadmap for Managed LAN/WLAN services. Ensure alignment with GTT's Envision Strategy, enabling automation, visibility, and a unified digital experience. Identify opportunities where AI-driven insights, automation, or enhanced observability can elevate customer outcomes. Monitor market trends and enterprise needs to guide investment priorities across LAN and WLAN services. Product & Services Leadership Build and maintain standardized service offerings across LAN/WLAN, including switching, wireless, controllers, cloud-managed wireless, and associated operational services. Support non-standard deployments such as WITO, customer-provided equipment, and brownfield transitions. Define service constructs delivered by GTT directly or in partnership with third-party managed service providers. Lead the full product lifecycle: from business case, product development through launch, pricing, adoption, and ongoing lifecycle management. Oversee pricing, packaging, and go-to-market alignment to maximize portfolio growth. Integrate digital customer experience as a core element of new product design, ensuring intuitive interfaces, measurable outcomes, and seamless customer interactions. Collaborate with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure consistent execution aligned with leadership goals. Improve digital experience elements including onboarding, monitoring, reporting, and lifecycle interactions. Vendor & Partner Management Own relationships with key LAN, WLAN, and campus networking vendors. Influence vendor roadmaps, evaluate capabilities, and negotiate commercial terms. Participate in the identification and management of third-party managed service providers supporting outsourced delivery models. Financial & Business Execution Develop business cases outlining market need, cost, revenue, and ROI to secure investment. Support pricing strategy, margin improvements, and cost structure optimization. Use operational, financial, and customer data to guide portfolio decisions. Customer, Market & Experience Insight Gather customer and field feedback to refine service capabilities and improve customer experience. Ensure offerings accommodate modern enterprise environments including IoT devices, cloud-managed networks, and multi-site architectures. Equip customer-facing teams with clear enablement content and product guidance. Required Experience/Qualifications: BS/MS in Computer Science, Information Technology, Electrical or Computer Engineering, Networking, or related field. 12+ years of product management experience with ownership of network-focused or managed network services. Deep expertise in LAN/WLAN technologies including routing/switching, RF fundamentals, controllers, and cloud-managed wireless platforms. Familiarity with SD-WAN and SASE concepts, architectures, and integration points. Experience developing standard offers and supporting complex, non-standard customer environments such as WITO. Experience creating offers that leverage third-party managed service providers. Strong vendor and partner management skills. Growth mindset, proactive work style, and ability to excel in a fast-changing environment without task-level supervision. Excellent communication, presentation, documentation, and cross-functional leadership skills. Comfortable working in a global organization with distributed teams, diverse stakeholders, and customers across multiple regions. Desired Attributes: Experience incorporating AI-driven insights, automation, or predictive capabilities into network services. Understanding of digital experience design for managed services, including dashboards, portals, and self-service functionality. Familiarity with NOC operations, remote management, and field services for multi-site enterprises. Ability to simplify complex technical concepts into clear customer-facing deliverables. Certifications such as CCNP, CWNP, Aruba ACMP, or equivalent. Core Competencies Product ownership and execution Technical depth in enterprise networking Vendor and partner relationship management Cross-functional collaboration Customer-centric problem solving Clear and effective communication Analytical decision-making Adaptability and comfort with transformation Initiative and self-direction Ability to navigate complexity and ambiguity Why Join GTT Shape the next generation of managed LAN/WLAN and campus networking services aligned with the Envision Strategy. Influence product strategy, automation, observability, AI-driven improvements, and digital experience enhancements. Work with leading technology partners and global enterprise customers. Join a culture committed to customer success, operational excellence, and continuous improvement EEO Statement GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge.

This is not a remote position and requires the employee to be IN-OFFICE in our Columbus Data Center. The Technical Analyst-Commercial provides industry-leading customer service through a thorough and advanced understanding of the WOW! Business Data Product suite for our SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center customers in a 24/7 support organization. Let us tell you about the perks! • Be part of a company whose core values include respect, integrity, spirit of service, and accountability! • Salary: This position pays $26.50/hr., depending on experience • Medical, dental, and vision insurance, and 401k with a company match • Paid time off, paid holidays, and tuition reimbursement. What you'll be doing: Essential duties and responsibilities include but are not limited to those listed below: Provide second-level advanced support for all WOW! Business products (POTS, EMTA, VoIP, Hosted VoIP, PRI, T1, SIP, HSD, Email, Web Hosting, CATV, HICAP, Dark Fiber, Managed Services, Virtual Services, and Cloud Services) including diagnosis, troubleshooting, consulting, problem escalation and coordination. Successfully coordinate interactions among WOW! Business customers, network administrators, vendors, technicians, service providers, and WOW! personnel to resolve customer impacting issues and events. Gather data and prepare reports to measure the effectiveness of our service and support activities as required by management. Respond in a timely manner to trouble tickets and incoming calls as they are presented within the workflow queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues. Monitor Data Center critical systems: Security, Power, HVAC, and provide Hands & Feet support when required or requested by leadership. Execute the proper documentation and security of customer equipment/packages shipped and received by the Data Centers as needed. Monitor Internal and Customer networks, Server, Storage, and Applications to ensure that service-impacting events are identified, isolated and communicated to all necessary groups as effectively and efficiently as possible. Successfully adhere to the Ticket Management and Data Center policies and procedures as needed. Must be able to quickly recognize and diagnose customer, carrier, and far-end issues and take correct steps in securing problem resolution. Assist with testing, certification and implementation, and support of new WOW! Business products as they are introduced. Document all technical issues/solutions in the company ticketing or billing systems. All other duties as assigned. What YOU need is: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High school diploma or equivalent Experience/Skills Needed: 2 years experience in the telecommunications field and/or previous experience providing technical support in a call center environment or equivalent Industry-recognized certifications such as CCENT, Network +, SIP School, or equivalent telecommunications training to include IPv4/IPv6, VoIP, SIP is preferred, not required. Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs to include IP Network Sub-Networking. Fundamental understanding and capable of troubleshooting; WAN, LAN, VLAN, VPN. Knowledge of RF Signals and HFC networks is a plus. Familiar with various Networking Tools, and Monitoring Applications. Familiarity with local, long-distance, and toll-free telephony, with the ability to recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment. Must be detail-oriented and well organized. Strong analytical and troubleshooting skills. Excellent communication skills including active listening skills and the ability to communicate effectively over the telephone. This includes anticipating customer responses and motivating customers to execute correct troubleshooting steps. Ability to multi-task and function effectively and consistently in a fast-paced environment Ability to work scheduled shifts in a 24/7 environment and participate in On-Call rotations as designated by management to meet business needs Computer Skills: Proficient with word processing and spreadsheet software, Internet software, and email. Ability to learn billing software systems and access online support/tools. Ability to learn and utilize CLI on various networking elements to investigate service impacting events. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear Required to use hands to type, handle objects and paperwork Required to use close vision and be able to focus Required to sit, stand, bend at the knees and waist, and walk Required to occasionally carry and climb a ladder Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Security Operations Engineer provides monitoring, analysis, and response support within the Security Operations Center (SOC) to protect enterprise networks. This role assists in maturing SOC processes, monitors LAN and WAN environments, analyzes SIEM and other security tools to identify threats, investigates potential intrusions, performs vulnerability assessments, conducts root cause analysis, and documents and communicates security incidents to stakeholders. The engineer also performs proactive threat hunting and collaborates with IT and business units to ensure secure and resilient network operations. Compensation & Benefits: Estimated Starting Salary Range for Security Operations Engineer: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Security Operations Engineer Responsibilities Include: Responsible for monitoring the network within the firewall (LAN) Responsible for monitoring the network beyond the firewall (WAN) Assist in establishing a mature and optimized Security Operations Center discipline to support managed security services focused on vulnerability and security information event management engagements. Monitor and analyze Security Information and Event Management (SIEM) and other tools to identify security issues for remediation. Monitor and analyze alerts and notifications from multiple security systems. Communicate, escalate, and/or mitigate alerts regarding intrusions and compromises to the enterprise. Conduct operations surrounding cyber security incident response technologies including network logging and forensics, security information and event management tools, security analytics platforms, log search technologies, and host-based forensics, as needed. Perform scanning and monitoring activities to provide in-depth visibility into potential known and unknown vulnerabilities and threats that may pose risks to our environment. Document actions in cases to effectively communicate information to internal and external stakeholders. Perform hunting for malicious activity across the network and digital assets. Maintain incident logs with relevant activity. Document investigation results, ensuring relevant details are passed to GSOC Lead and stakeholders. Participate in root cause analysis or lessons learned sessions. Establish and maintain excellent working relationships/partnerships with the cyber security and infrastructure support teams throughout the Information Technology organization, as well as business units. Performs other job-related duties as assigned Security Operations Engineer Experience, Education, Skills, Abilities requested: • US Citizenship Bachelor's Degree in Computer Science, Information Technology or related engineering discipline or equivalent work experience in a related field. Strong problem solving and root cause analysis skills Minimum of 2-3 years' experience supporting security operations center / service desk / call centers Customer service focus, and strong interface/communication skills Ability to ask relevant questions of customers and engineers in support of problem resolution. Ability to work independently with little supervision. Ability to follow procedures and work instructions to perform tasks Identify process gaps and proactively improve system inefficiencies Excellent written and verbal communication skills. Ability to support shift work Must pass pre-employment qualifications of Cherokee Federal Company Information: Criterion is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE #APPDirect Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.

Locations: Must reside in Texas, Georgia, Alabama, Florida, North Carolina, Washington State, Illinois or Virginia Pay: Hourly pay with base rate of $17.75 per hour and a health and welfare benefit paid per hour of an additional $5.36. If health benefits are not needed (e.g., candidate has TRICARE, VA, or spousal health coverage), the $5.36/hour is contributed to a 401(a) tax-deferred account, with a 3% company match. If health benefits are needed, the $5.36/hour is used to cover benefit selections. Training: One week of mandatory paid training will be provided remotely. Training is conducted live via Microsoft Teams and requires full video participation for the duration. Successful completion of this training is required to graduate and transition into production work. Attendance: Candidates must not have any planned absences during the training week. Unplanned time off is only acceptable in cases of emergency. Time Off and SCA Benefits: This role is covered under the Service Contract Act (SCA). In accordance with SCA guidelines, employees are eligible for: - 11 paid federal holidays per year (88 hours annually) - Paid vacation: 2 weeks (80 hours) of paid vacation annually after one year of service - Paid sick leave in compliance with state and local laws - Health and welfare fringe benefit of $5.36/hour to be used toward health coverage or contributed to a retirement account if coverage is waived Position Metrics: This role focuses on accuracy and detail rather than call volume. Metrics include time logged into systems, appropriate use of break/lunch periods, quality of claim processing, and compliance with training standards. Prior experience with dental claims, billing, or healthcare administrative support is highly valued. Equipment: Widescope provides all necessary computer equipment, including PC, monitors, and cables. Employees must provide reliable high-speed internet with the ability to connect via LAN for optimal performance. Position Overview: The Dental Claims Resolution Specialist I supports accurate and timely data entry for dental claims under the Veterans Affairs Community Care Network (VACCN). The specialist will review incoming claims via fax, portal, or paper, ensuring claims are processed with precision and compliance. Key Responsibilities: - Enter dental claims data into internal systems with accuracy - Correct OCR (optical character recognition) claim issues - Respond to claim-related emails in the VACCN queue - Assist with failed EDI claim resolution - Maintain and update claim tracking spreadsheets to prevent aging backlogs - Collaborate with team leads on complex claims - Apply independent judgment and problem-solving skills

The IT Sr. System Engineer scope includes implementation, support & documentation to effectively maintain computer systems, business applications & network functionality. This role serves as a higher-level escalation point for the HBD help desk and other vendors for HBD-specific configuration and/or applications. The position is also expected to participate in future planning of upgrades to infrastructure components. Roles & Responsibilities Provide advanced technical support on computers systems and business application configuration & installation. Perform tech refresh planning for internally owned IT infrastructure including user computer systems, networks within all HBD locations, etc. Assistance in all aspects of department equipment utilization to maintain current operating procedures is required. Must be able to communicate well both orally and written with all levels of HBD personnel. Assist in training of all systems users. within the Bellefontaine plant and the HBD/Thermoid, Inc. Corporate Headquarters. Provide escalation level support. Maintain and supervise the computer inventory. Monitoring and managing all installed systems and infrastructure. Qualifications Bachelor's Degree in IT, MIS or similar field is required. Proficient in Network Administration including Routing, Switching, and VLANs. Proficiency in Firewall Administration including Policy, Security, and VPN configuration. Skills in maintenance of Active Directory both local and Azure. Proficiency in DNS to support both local & external DNS configurations for hosted Websites 5+ years networking knowledge (OSI network layers, TCP/IP). Understanding of Network concepts both LAN and WAN, and data transmission. 3+ years Cloud experience, preferably in Azure. Understanding of the Microsoft Azure environment and its uses. Knowledge, Skills & Capabilities Experience with Fortinet both Wired and Wireless, hardware/software Experience with Fortinet FortiGate Firewall configuration, maintenance, and support Experience with virtualization and managing cloud-based containers. Favorable but not required certifications: Network+, CCNA. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.