SLA jobs near me - 876 jobs

Role Type: 6-Month CONTRACT (potential for contract extension, based on candidate performance) Clearance: Must have a Public Trust clearance Job Description We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. In this role, you'll serve as the bridge between business stakeholders and technical teams, driving digital transformation projects that directly impact how government services are delivered to millions of citizens. Your day-to-day will involve leading cross-functional project teams through Agile development cycles, managing stakeholder relationships across multiple federal agencies, and overseeing the implementation of cutting-edge contact center technologies. You'll be responsible for translating complex business requirements into actionable technical specifications, ensuring projects meet federal compliance standards including FedRAMP, and continuously optimizing contact center operations to deliver exceptional citizen experiences. Duties and Responsibilities Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization projects, from initiation through closeout. Coordinate cross-functional teams including federal business owners, OCIO staff, GSA representatives, and vendors to ensure alignment and clear communication. Oversee Salesforce platform implementations and enhancements across Service Cloud, Experience Cloud, Knowledge Management, and Analytics while ensuring FedRAMP compliance. Manage Contact Center technology deployments including IVR design, call routing, self-service automation, and CRM integration. Professionally interact with external customers to understand and document agency mission needs and requirements. Collaborate with business stakeholders to gather and translate functional requirements into technical specifications, user stories, and use cases. Analyze current business processes to identify opportunities for automation and process improvement using Salesforce capabilities. Conduct daily Scrums and lead Agile ceremonies, with particular focus on backlog refinement. Manage customer-facing requests including standard service requests, SLA commitments, and Change Management processes. Develop labor estimates and project schedules while tracking spending to ensure delivery within budget constraints. Implement performance metrics and conduct quality audits to ensure contact center operations meet federal quality standards. Drive innovation and continuous improvements by identifying technical solutions that enhance efficiency and user experience. Develop solution architecture for contact center technologies including CCaaS, CRM systems, and telephony platforms. Provide weekly project status reporting to both internal leadership and external stakeholders. Support recruiting, training, and onboarding of contact center agents to maintain optimal staffing and skill levels. Required Experience/Skills Bachelor's degree with 12+ years of relevant experience OR Master's degree with 10+ years of relevant experience (additional relevant experience may be accepted in lieu of degree). PMP Certification (required). Salesforce Certifications including Administrator and Service Cloud (required). Scrum Master Certification (required). Extensive Salesforce expertise across Service Cloud, Experience Cloud, Knowledge Management, and platform integrations. Hands-on experience with Contact Center solutions such as NICE CXone, Amazon Connect, or equivalent cloud CCaaS platforms. Proven experience managing and optimizing contact center operations including workforce management, quality monitoring, and performance metrics. Background in solution architecture with hands-on experience in CCaaS, CRM systems, and/or telephony technologies. Demonstrated ability to lead innovation initiatives and implement continuous improvements within contact center environments. Experience with Agile methodologies and facilitating Agile ceremonies. Proven ability to develop labor estimates and schedules for complex IT projects. Track record of managing project spending according to budget. Strong leadership skills with ability to manage and motivate virtual teams. Detail-oriented with strong analytical, communication, organizational, and time management skills. Ability to work effectively in a fast-paced, virtual team environment. U.S. Citizenship and ability to obtain a government-issued Public Trust clearance (required). Nice-to-Haves 8+ years of experience in program and project management with focus on IT and contact center operations. 6+ years of experience leading IT projects built on the Salesforce platform. 5+ years of experience applying Agile/Scrum methodologies to IT modernization projects. 5+ years of experience documenting customer journeys and writing user stories. Knowledge of UI/UX design principles. Experience writing test cases and testing IT applications. Experience implementing chatbots and/or other AI-based solutions. Previous experience working with Federal government customers and understanding federal procurement processes. Knowledge of contact center technologies such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, and Intelligent IVR/speech recognition. Experience recruiting and training contact center agents. Education: Bachelor's degree required (Master's degree preferred). Relevant experience may be considered in lieu of degree requirements. Pay & Benefits Summary: Pay Rate: $83.35 per hour Competitive benefits package including health, dental, and vision insurance Flexible remote work arrangement

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a: Bilingual Customer Support Rep $18 per hour to $22 per hour Hybrid remote - Upper Arlington, Ohio Monday-Friday, 8am to 4:30pm Summary • Two weeks PTO • Spanish and English bilingual • 3 days remote work-from-home, 2 days onsite • Customer Service and low level technical support • Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program Responsibilities • Receive or initiate contact with customers for low level technical support issues • Follow knowledge base articles and standards to troubleshoot and resolve issues • Escalate issues when necessary and advocate for urgency when needed • Document customer info, triage steps, solution, or escalation notes • Follow-up with customers to confirm that solutions are acceptable • Monitor queues to ensure compliance with SLA requirements • Provide highest level of responsiveness and service possible Requirements • Spanish and English • Outstanding communication skills • High level of emotional intelligence • High level of empathy, care, and compassion • Must be able to work Mon-Fri, 8am-4:30pm • Customer Service or Customer Support experience • Ability to document customer issues quickly and courteously • Team player mentality, flexible for shift changes or modifications • Ability to focus with a high degree of accuracy and thoroughness • Communicate via phone, instant messenger / chat, email, and ticket entries • Bonus: experience with a ticketing software for customer support Next Step • Email your resume to Sean.Zetts@RiversideRecruiting.com Sean Zetts 440-447-0001 Riverside Recruiting Sr. Recruiter & President www.RiversideRecruiting.com www.LinkedIn.com/in/SeanZetts Sean.Zetts@RiversideRecruiting.com customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

JobID: 210688163 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $68,400.00-$109,000.00 Join a dynamic team driving impactful change in equipment finance operations. Be part of a group that values innovation and collaboration. Apply today to help shape the future of our business! Job Summary As an Equipment Finance Loan Origination Analyst in Equipment Finance Onboarding, you guide and support a production team to deliver an exceptional customer experience. You partner with leadership to implement transformation initiatives and serve as an escalation point for contract data setup and booking processes. You reinforce priorities that support the Equipment Finance strategic plan and adapt responsibilities as business needs evolve. Job Responsibilities * Serve as point of contact for segments and roles served, managing pipeline priorities * Address transaction processing escalations and participate in deal team meetings * Resolve quality control escalations and partner with the quality control team to recalibrate onboarding processes * Foster partnerships across onboarding sites, operations, sales, bankers, legal, asset team, structuring, and underwriting officers to manage workflow and SLA adherence * Promote a culture of continuous improvement, encouraging new ideas and empowering the team * Develop, draft, and maintain job aides throughout onboarding transformation * Identify and implement training opportunities based on data quality and accuracy, guiding according to policies and procedures Required Qualifications, Capabilities, and Skills * 4 years of experience in equipment finance, loan origination, or related operations * Demonstrated ability to lead and guide teams in a fast-paced environment * Strong communication and partnership skills across multiple business functions * Experience resolving escalations and managing priorities * Proven ability to drive process improvements and transformation initiatives * Proficiency in workflow management and adherence to service level agreements * Ability to develop training materials and job aides * Attention to detail and commitment to data quality * Flexibility to adapt responsibilities as business needs change * Experience working with cross-functional teams * Willingness to become a subject matter expert in equipment finance products Preferred Qualifications, Capabilities, and Skills * Experience with syndicated and bilateral leases and loans * Background in commercial or private banking operations * Knowledge of asset types such as aircraft, marine, and rail * Experience with global operations teams * Familiarity with structuring and underwriting processes * Advanced problem-solving and analytical skills * Experience implementing transformation initiatives in financial services

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Account Operations Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Job Responsibilities: * Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. * Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders * Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. * Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses. * Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc. * Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs. * Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally. * May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism. * Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines. * Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands. * Proficiency with computer software including Microsoft Office applications and other internal business platforms. * Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. * Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. * Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. * Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. * Perform any other duties assigned. Qualifications: Minimum: * High School Diploma/GED and 3 years' experience in a related field. * OR the right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field. * Safe drivers needed; valid driver's license required. * Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements. Preferred: * Self-starter with ability to work with minimal supervision preferred. * Ability to handle multiple tasks simultaneously. * Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc. * Excellent verbal and written skills preferred. * Ability to operate vehicles with standard and automatic transmission is preferred. * Prior experience in vehicle reconditioning and/or general auto body knowledge preferred. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You'll Do: Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan's support into an award-winning, best-in-class organization What We're Looking For: 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets Extensive domestic and international travel required Preferred Qualifications: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$255,000-$400,000 USD

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service. PRIMARY RESPONSIBILITIES Build and maintain relationships with clients and other team members. Perform software/hardware upgrades. Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. Maintain daily service calls and meet requested SLA time frames based on client expectations. Provide detailed progress updates in a timely and accurate manner. Perform routine maintenance following company and vendor standards. Work to ensure physical cabling infrastructure meets desired standards. Participate in equipment liquidations. KNOWLEDGE AND SKILL REQUIREMENTS Display a professional, reliable, trustworthy, and positive demeanor. Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. Have organizational skills with strong orientation to detail and ability to follow-through on tasks. Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. Have experience with Microsoft Office applications. Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. Be familiar with network-based PC operating system deployment. Possess ability to maintain confidentiality of information accessed, processed, or stored. A+, Network+, MTA, MCSA certifications are desirable. Able to: work and adapt in an evolving-priority environment. follow processes and protocols. meet deadlines and to manage multiple tasks simultaneously. ensure physical cabling meets desired standards. learn software tools/applications (e.g., asset tracking and ticketing system) WORKING CONDITIONS + REQUIREMENTS Working conditions are normal for an office environment and will require: Reliable transportation, valid driver's license, and valid vehicle insurance. Local travel and occasional travel to other parts of Ohio or out of state. May require occasional evening and weekend work. Must be able to lift/carry 50lbs. May occasionally require work weeks over 40 hours. APPLICATION To apply, submit an application online through our Career Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country. FIT Technologies offers a comprehensive benefits package including: Health, dental, vision, life insurance Paid time off and paid holidays Paid Parental Leave Employee Stock Ownership Plan 401(k) with match Dependent Care FSA To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. The Data Operations Specialist will help shape the future of employer services, with a focus on HR compliance and outsourcing. We are looking for an experienced and motivated Data Operations Specialist with technical expertise, business insight, and a proactive approach to problem-solving. You will help develop and implement data-driven solutions that enable strategic decision-making and drive business growth. You will help maintain the health of our data infrastructure, supporting cross-functional teams, and driving operational excellence across our data platforms. You have a background in data operations, and data quality management, with a passion for optimizing data workflows and supporting analytics initiatives. This role is critical in ensuring the integrity, availability, and performance of our data systems and workflows. What you'll be doing: + Execute tasks assigned via the Data Services ticketing system, ensuring SLA adherence and process compliance + Set up and manage file automation using GoAnywhere to ensure files move seamlessly from SFTP to all relevant products and platforms. + Collaborate with data engineers, analysts, and business stakeholders to support data needs. + Develop and maintain documentation for data operations processes and workflows. + Assist in onboarding new data sources and integrating them into existing systems + Troubleshoot and prioritize data issues flagged by client-facing teams by analyzing end-to-end data flows across different products + Perform root cause analysis and resolve data-related issues promptly. + Provide occasional weekend support for software upgrades, database patching, and regression testing + You will report to the Manager of Data Services + Bachelor's Degree in computer science, Information Systems, Data Analytics, or a related field + 2+ years of experience in data operations, data engineering, or similar roles + Experience developing data solutions + Hands-on experience with Microsoft SQL Server + Experience with GoAnywhere Managed File Transfer (MFT) platform + Proficiency in scripting languages such as Python or PowerShell + Experience collaborating across cross-functional teams Benefits/Perks: + Great compensation package and bonus plan + Core benefits including full medical, dental, vision, and matching 401K + Fully remote environment + Flexible time off including volunteer time off, vacation, sick and 12-paid holidays At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, provide in-depth technical business support for systems (Salesforce CRM, CPQ), and commercial operations owned sales tools or customized reporting within SLA to support their business initiatives or goals and tool-related processes. Additionally, they deliver new hire and refresher training for the Sales team on enterprise systems and some sales tools. This role is embedded within the Commercial Operations organization and focuses on driving business support, operational excellence, and alignment with global strategies. Key responsibilities Provide timely technical support and issue resolution for systems (Salesforce CRM, CPQ), sales, and partner tools within SLA.. Use internal reporting systems to provide WW data analytics, prepare complex / customized data for the Sales and Marketing organization to support required business strategies, initiatives, and goals. Create requirements, perform functional/ system testing of any new tool/enhancements. Administrators of some Sales tools in the Mendix platform and configure the tools to facilitate business approval workflows or implement other necessary changes, including management of user access. Supports activities such as troubleshooting Sales and Marketing users' issues, performing mass updates of Master and Transactional data. Create and fix validation rules, assignment rules, and Territory management-related issues. Collaborate with cross-functional teams such as IT, Analytics, Territory Management, Tools, and Technology team to provide exceptional user experience. Keen learner and enthusiastic to look for process improvement opportunities. Responsible for user access provisioning of different Sales and Marketing tools. Participate in the project as a subject matter expert. Qualifications Bachelor's or master's degree in any field. More than 3 years of experience in operations, program/process management, depending on the job level. Strong knowledge of Salesforce CRM, SAP - CPQ and other Sales and Marketing Tools. Excellent verbal and written communication and presentation skills. Salesforce Administration certification preferred. Experience working with regional and global teams; multilingual capabilities are a plus. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 7, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $70,720.00 - $132,600.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Administration

About Us: At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care - committed to inclusivity, innovation, and impact. Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time. What We're Looking For: Responsible for providing support within Kooth's Contact Center and Care Coordination Services, the Care Coordinator will play a dual role. They will handle inbound calls in the Contact Center while also supporting Care Coordination for our service users. Responsibilities include responding to inquiries about the Kooth platform, assisting with account creation, and scheduling coaching sessions with Kooth practitioners. Additionally, the Care Coordinator will coordinate appointments or services with external agencies and providers to ensure that Kooth service users receive the care and support they need. What You'll Do:Main responsibilities: Call Center Support: Memorize scripts for products and services, and refer to them during calls Build positive service user experience by going above and beyond with customer service, answering questions, providing support, and ensuring schedules, cancellations, and appointment confirmations are handled appropriately Provide helpful solutions to service user needs or concerns Meet SLA targets and achieve all objectives for service, productivity, and quality Create and maintain record of daily problems and remedial actions taken Care Coordination: Build a positive service user experience by going above and beyond to support the service user in coordination with the practitioners. Develop and maintain relationships with external organizations, including relationships with affiliate network providers. Communicate with service users and external resources/providers as appropriate in order to provide a seamless transition/ care experience Contact insurance carriers to verify a patient's insurance eligibility, benefits, and requirements Clearly document all communications and contacts with referral partners and service users in standardized documentation and messaging Handle practitioner referrals and service user outreach; maintain clear and concise communications with service users and service agencies Scheduling with Kooth Practitioners: Understand practitioner schedules and schedule according to availability Successfully connect calls between the Kooth service user and the translation vendor in support of coaching and telecoaching sessions Deliver Superior Service User Experience: Deliver an extremely high degree of compassion, motivation, and commitment related to support for service users Provide exceptional customer service and build rapport with service users Professional and courteous demeanor in all forms of communication Takes ownership and applies rigor to all tasks assigned and understands the direct impact this role has on business operations and service delivery. Must have a quiet work environment to take and make phone calls Requirements What You'll Bring: 6 months or more of experience with healthcare referrals /care coordination Experience with inbound call center Experience within a physician practice or large health system is strongly preferred Bilingual English and Spanish (preferred) Benefits What You'll Get: Compensation: This role offers an hourly rate of $23-$25, based on experience. We're committed to transparency and value our candidates time, which is why we share salary ranges in all states-regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role. Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including: Excellent Medical, Dental, and Vision Coverage 401(K) Retirement Plan with company match Generous Paid Time Off and paid holidays Remote-first flexibility and work-from-home support Paid parental leave Learning & development opportunities Equal Employment Opportunity: Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs. Reasonable Accommodations: Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team. Ready to Join Us? If you're ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we're shaping the future of digital mental health care.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Client Executive - Security Sales is responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of Security and SASE services product portfolio. Leads efforts of Security Sales Specialists. Manages the sale of Lumen's products and services globally to the largest and most strategic customers which have a major impact on the success and growth of Lumen. Plans, organizes, leads, and controls balanced sales growth, continued account penetration, and customer satisfaction on a long-term, multi-year focus. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. **The Main Responsibilities** + Accountable at the NAO level for AI Center of Excellence and business intelligence. + Delivers intelligent contact and task routing based on NLU and agent skills, proactive digital communications, contact containment via AI virtual agents, date management (automated date setting, and AI driven ECDs). + Maintains long-term expanded partnership with vendor staff. + Leads sales and knowledge presentations for key customers and prospects. Develops and discusses how the company's suite of products and services can meet the customer's needs, and still satisfy company profitability and growth requirements. Serves as an expert in products, solutions, and general service delivery methodologies. + Ensures necessary measurements and analytics are in place to allow informed business decisions and to support performance management and SLA adherence at a department level. + Carries out continuous improvement analysis of customer activity, team performance, and company processes to identify and prioritize areas of opportunity, develop, and quantify appropriate improvement plans, and lead the attainment of desired results. + Develops collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations. **What We Look For in a Candidate** Required: + Experience in Security Sales and/or Information Technology + Bachelor's degree or equivalent combination of applicable education and experience + 10+ years of relevant job experience with similar essential duties + Driver's license may be required + Ability to travel as necessary + Attention to detail with good organizational capabilities and ability to prioritize with good time management skills + Experience in strategic, technical, and business communications application sales + Strong communication skills and proficiency in selling to the close Preferred: + MBA or related graduate degree preferred. + Business/financial background is helpful + Experience is consultative sales techniques and account planning **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $151,326 - $201,758 in these states: FL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340963 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Amplify is seeking a Spanish Language Arts (SLA) Content and Instructional Specialist to help develop and review core curricular materials for K-5 students. Our small, highly collaborative team develops lessons that bring rich, standards-aligned domains of knowledge into SLA and dual-language classrooms, using those domains to engage students, build literacy skills, and develop those skills into close, careful reading, writing, speaking, and listening for diverse audiences and purposes, and pursuing a deep curiosity about the world. To do this, we need people who ‘get' both text and K-5 students, who are ready to think creatively about critical literacy skills, who possess a deep understanding of standards-aligned instruction, and who have an impeccable eye for detail. **This is a temporary contract position scheduled to end on December 31, 2025 with options to be extended due to business needs. ** Essential Responsibilities: Develop and review instruction in Spanish that authentically aligns to standards and progresses in substantial, organic ways Revise instruction to meet the needs of a diverse range of learners Source rich and engaging texts in Spanish for content development Revise lessons in Spanish that support students at all levels, helping them become strong readers who can dig into a text, deliberately investigate key elements, collaborate to refine their understanding, and express that understanding through presentations, performances, writing, or other means Collaborate with designers, developers, and other content producers to bring lessons to life Required Qualifications: Native proficiency in Spanish (in both communication and academic proficiency) BA in Education, Spanish, or Bilingual Education, with strong content background in Spanish literary genres and critical analysis 3+ years Spanish and/or Bilingual elementary education experience, with particular strength developing and implementing a wide range of engagement and grouping strategies in the classroom Strong content background in Spanish linguistics, including grammar, phonology, semantics, morphology, and syntax Experience crafting challenging and engaging standards-based lessons/curricula in Spanish Experience crafting standards correlations and other technical documents Proven experience in educational publishing Demonstrated ability to meet deadlines and balance work on multiple projects Preferred Qualifications: Graduate degree Experience crafting curriculum in Spanish that integrates different genres, technologies, and media Experience instructing a diverse range of Spanish learners Widely read, with strong reading and thinking skills Experience working collaboratively Acute attention to detail Comfort with classroom technology Compensation: The hourly rate range for this role is $40.00-$50.00. Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. . If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant.

Firm-wide Global Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC. This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard. Within Firm-wide SOS the Oversight Operations team is charged with onboarding and maintaining supplier engagements across all LOBs under one global lead, with standard operating procedures and performance metrics As an Associate in the Firm-wide Global Supplier Oversight Services (SOS) team, you will execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive Sponsors. You will sustain End to End Third Party Oversight Program duties with transparency at the engagement level, including production meetings, tool usage, achieving Key Performance Metrics, and reporting. You will demonstrate Subject Matter Expert knowledge and provide guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts. You will ensure adherence to Business Objectives, Third Party Oversight Policy, and Regulatory Guidance, while managing a pipeline of Third Party Supplier Engagements to ensure compliance with the Third Party Oversight Program. Job responsibilities Execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive Sponsors Sustain End to End Third Party Oversight Program duties with transparency at engagement level including production meetings, tool usage, achieving Key Performance Metrics, and reporting Demonstrate Subject Matter Expert knowledge, and guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts Ensure adherence to Business Objectives, Third Party Oversight Policy, and Regulatory Guidance Ensure workflow efficiency and timeliness for extensions, amendments, recertification, and onboarding actions Manage a pipeline of Third Party Supplier Engagements to ensure compliance with Third Party Oversight Program including appropriate follow-up and escalation Provide Engagement Status Reporting through system research, program tools, and various reports Required qualifications, capabilities, and skills Documented relevant work experience in Operations, Oversight & Control, Vendor Management, Portfolio/Project Management, or related roles with proven track record of accomplishment Undergraduate degree required with strong preference towards advanced degrees or certifications Knowledge and experience with the corporate Sourcing Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm Organizational management skills with ability to manage a daily pipeline of steady state engagements within required SLA Team player known for placing team success above personal success Partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program Business analysis skills to enable efficient, accurate and objective decision making Technological sense and an ability to navigate multiple applications simultaneously Standard TPO systems is preferred Preferred qualifications, capabilities, and skills Outstanding communication skills as well as being an expert written and verbal communicator Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions Ability to work independently while managing Outlook calendar meetings in an efficient manner

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Specialist in the United States. As an Application Support Specialist, you will provide expert-level assistance to users of an AI-powered healthcare application, ensuring they receive timely, effective, and empathetic support. You will work closely with cross-functional teams, including Product and Engineering, to troubleshoot technical issues, escalate complex problems, and contribute to continuous improvements in user experience. This role is ideal for someone who thrives in a fast-paced, innovative environment, enjoys problem-solving, and is eager to learn and become a product expert. Your work will directly impact the efficiency and satisfaction of end users, helping them leverage cutting-edge technology to enhance their professional outcomes. Accountabilities: Deliver tier 1 and tier 2 technical support to end users via phone, email, and chat. Troubleshoot and resolve technical and user-facing issues; escalate complex problems to Product or Engineering. Manage support ticket queues, monitor SLA response times, and drive process improvements. Analyze support trends to inform product enhancements, documentation, and workflows. Create and maintain internal and external support documentation. Collaborate cross-functionally to address client-reported bugs, installation issues, and technical challenges. Support the Customer Success team on technical deliverables and escalations. Requirements 2+ years of SaaS technical support experience, ideally in a startup or high-growth environment. Demonstrated ability to provide exceptional customer support and resolve complex technical issues. Strong documentation, multitasking, and organizational skills. Analytical and methodical problem-solving skills; ability to remain calm under pressure. Comfortable navigating ambiguity and shifting priorities. Quick learner with the ability to become a product expert. Effective communicator and team player with strong self-direction. Technical proficiency troubleshooting cloud-based or web applications. Experience with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira). Knowledge of SQL and ability to interpret system logs. Familiarity with collaboration tools such as Slack, Google Workspace, and Confluence. Experience in the dental or healthcare field is a plus. Benefits Competitive compensation based on experience and skills. Flexible work environment with remote opportunities. Access to professional growth, mentorship, and training resources. Opportunity to work with cutting-edge AI technology in healthcare. Inclusive, supportive, and collaborative company culture. Comprehensive benefits including healthcare, PTO, and other employee perks. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

The primary job function for this position is analyze, develop, improve and automate data visualization and analytics tools to help teams identify and understand key measures of business performance, track progress towards goals, assist the organization with informed decision making and measure customer satisfaction trends. Key Responsibilities: 1. Develop and automate customer experience reporting, key performance indicators (KPIs) and data visualization to identify and understand business performance, track progress towards goals, assist with organizational decision making across all areas impacting customer experience. Including, but not limited to case management, service assurance standards, customer satisfaction and service delivery SLA compliance. 2. Analyze quality and meaning of data, customer satisfaction trends and KPIs to identify opportunities to improve customer satisfaction and assist leadership to hold departments accountable for a proactive customer experience to support continual improvement and organizational accountability through continually evolving processes. 3. Develop and maintain databases and data systems to organize data into a readable format and track trends and initiatives. 4. Collaborate with department leaders & stakeholders across the organization as the data and system subject matter expert to ensure we are effectively using data to drive informed decision making. 5. Communicate findings and results thorough presentations and reporting to Customer Experience Manager and other stakeholders using Power BI, Tableau, Sharepoint or web presentment. 6. Develop, recommend and implement creative approaches for data presentation to achieve departmental results. Supports and adheres to Companys core values. Performs other duties or responsibilities as assigned or required. Supports and adheres to Companys Code of Conduct and Ethics Policy. Represents Company in a positive, professional manner when working with both internal and external customers. Education and Experience: Minimum Requirements: Required Minimum Level of Education: Associates Degree 1+ years of analyst and reporting automation Strong analytical, critical thinking, organizational, mathematical and problem solving skills. Technical proficiency and experience building and automating data solutions Proficient in Microsoft Office (Word, Excel, Access, Outlook, Power Query). Demonstrated initiative and ability to work independently and meet deadlines. Strong accuracy and attention to detail. Preferred Requirements: Bachelors degree in a field with an emphasis on statistical and analytical skills, such as math or computer science a PLUS ( A combination of education and experience may be considered .) Analytics Certificate a PLUS Experience working with programming languages like SQL, Oracle, Python a PLUS

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: Strategy & Operations at Motive is a highly cross-functional group that is responsible for developing our go-to-market strategy, driving new product launches, and ensuring that we are hitting our growth targets for all our core businesses. Our Strategy & Operations team is maniacal about and energized by the challenge of getting our hands dirty in any problem across sales, marketing, and customer success, and finding ways to help us scale faster and more efficiently. We are a low-ego, highly-motivated group that collaborates with cross-functional stakeholders to drive alignment and execution. Examples of major challenges Strategic Operations faces are launching new channels and partnerships, experimenting with new sales and marketing motions, and using quantitative and qualitative analysis to inform product strategy What You'll Do: Process Optimization & Enhancement: Analyze, design, and implement streamlined and scalable processes for the our GTM team, including lead management, prospecting, qualification, and SDR-to-Sales deal hand-offs. Continuously identify bottlenecks and areas for improvement within our pipegen workflow and implement solutions to enhance productivity and efficiency. Sales Technology & Systems Management: Manage data integrity within CRM and other sales tools, ensuring accuracy and completeness of account data acquired during prospecting. Evaluate and implement new tools and technologies to improve outbound effectiveness and efficiency. Reporting, Analytics & Insights: Develop and maintain dashboards and reports to track key prospecting and pipeline performance metrics (e.g., activity levels, conversion rates, pipeline generation, SLA adherence). Analyze performance data to identify trends, insights, and areas for improvement; provide regular reports and recommendations to GTM leadership. Territory & Lead Management: Collaborate with sales leadership to define and manage territories and lead routing rules. Develop and implement strategies for effective lead distribution and management to ensure optimal coverage and timely follow-up. Compensation & Performance: Assist in the design and administration compensation plans and incentive programs. Track and report on attainment against quotas and key performance indicators (KPIs). Collaboration & Strategic Projects: Partner closely with GTM leadership, other Sales Operations team members, Marketing, and Enablement teams to ensure alignment and support strategic initiatives. Lead and participate in cross-functional projects aimed at improving sales development effectiveness and overall sales pipeline health. What We're Looking For: 3-6 years of experience in Sales Operations, with at least 3 years specifically supporting outbound sales teams Proven track record of successfully managing sales operations projects and initiatives from conception to completion Exceptional spreadsheet / data management skills, SQL proficiency preferred Strong analytical skills with the ability to interpret complex data and translate it into actionable insights and strategic recommendations. Intellectual curiosity supported by exceptional analytical skill and work ethic Advanced communication, presentation, and organization skills Experience working on cross-functional projects with various stakeholders and a demonstrated expertise in managing such projects Comfortable with ambiguous environments under tight and unpredictable timelines Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits . The compensation range for this position will depend on where you reside. For this role, the compensation range is: Canada$128,000-$160,000 CAD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

Introduction KLDiscovery offers a fantastic opportunity for you to use your talents to make a meaningful impact in a fast-paced, growing technology and services organization! KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions, empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges. We are looking for a Vice President, Chief Information Security Officer to join our team who is passionate about our mission and brings initiative, authenticity, and collaborative spirit to everything they do. If you're fueled by innovation and committed to delivering exceptional results, KLDiscovery is the perfect place to grow your career. Work Status: Remote, work from home opportunity. Is This Role For You? The Vice President, Chief Information Security Officer provides strategic and operational direction to the organization to ensure the attainment of business objectives. Ensure that all revenue and profit goals are met. Revise objectives and policies in response to changes in internal and external conditions. Coordinate operations between divisions and departments. Establish responsibilities and procedures for attaining objectives. Establish strategies and objectives, coordinating with all organizational goals and standards. Responsible for financial performance and attainment of profit goals. A Day in The Life Development of policies and standards aimed at minimizing costs related to acquisition, implementation, and operation of IT systems across business units. This includes the management of vendor relationships and ensuring this is leveraged across business units. Manage and develop key performance indicators to assure customer satisfaction and operational performance; manage problem escalation and communication with senior management and customers where appropriate. Ensure software and hardware license compliance through documented, established process. Coordinate gap analysis to identify training needs for department. Define requirements and ensure compliance for next level of advancement. Direct, coach, and mentor management staff in performance management skills. Build a department that optimizes senior talent, while promoting the growth of junior talent. Performance Management including collecting data on regular basis, organize and create annual reviews, provide regular coaching of individuals. Manage the timeliness of reviews for the department. Provide daily operational direction and oversight in meeting committed service level agreements (SLAs). Maintain and improve operational policies and procedures. Provide quarterly updates to the BoD and Senior Level Management. Travel as necessary for internal needs as well as client requested audits. What You Will Bring To The Role Bachelor's degree in technology-related field or equivalent work experience. 15+ years' experience; Ten to Thirteen years management. This experience should include: Management of production data centers and external customer SLA support Demonstrated success in providing best practice process and support implementation Proven track record and managing teams of 20 or more people Demonstrated knowledge of global telecommunications Demonstrated quality control implementation experience Demonstrated success in change management Extensive experience with the build out, growth, management, and support of high-volume Data Centers Fiscal responsibility, including creating and managing to a budget Demonstrated ability to create a vision for IT Operations focused on IT Service Management and ITIL Demonstrated success in defining, tracking, and communicating internal and business focused metrics Demonstrated success in defining and implementing a global IT shared services model Coaching, developing, and mentoring direct reports and ensure processes are in place to develop the future leaders of the IT organization Skills: Must be able to synthesize large amounts of data/concepts effectively into understandable terms both written and oral Must be capable of communicating with Sr. Level Management both verbally and in written communications Must be adaptive with varied skill sets that can fit into a variety of project situations Must be quick learning and possess a high comfort-level with non-repetitive projects and new challenges Must be quick thinking: ability to listen, grasp concepts and engage during interactive discussions Should be able to work with limited supervision Should have strong organizational and time management skills Should be well rounded with an exceptional work ethic Should be results-oriented with an exceptional ability to be independent, motivated, and proactive Should be customer-focused and possess resilient interpersonal talents and poise to manage change Excellent communication (oral, listening, and writing) skills Strong problem solving, time management and organizational skills Understanding of data center commercial market space General knowledge of applications management processes and methodologies Expert knowledge of system management and process methodologies and practices Strong understanding with practical application of WAN/LAN and internet connectivity and concepts. Driving Career Growth, Benefit Excellence: The KLD Advantage At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $200,000 to $250,000. We offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24” 2K monitors, and a mobile phone for business use. Generous paid time off, offering various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave, and more! Comprehensive health, dental, vision and supplemental benefits packages that include life insurance, short- and long-term disability, to promote the health of our employees. Remote-friendly, flexible working culture, where you can apply to work from several global locations. A focus on continuous professional development through various training and education reimbursement programs. A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together. A surrounding team of mission-driven individuals who genuinely love what they do. Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery. Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts! Free Employee Assistance Program (EAP) because we all could use a little help and support every now and then. 401(k) with employer match, to help our employees achieve financial success. KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them. To keep our furry, 4-legged family members healthy, KLD employees can opt for Pet Insurance. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, and government agencies solve complex data challenges. With offices in 26 locations across 17 countries, KLDiscovery is a global leader in delivering best-in-class data management, information governance, and eDiscovery solutions to support the litigation, regulatory compliance, and internal investigation needs of clients. Our Nebula Ecosystem provides powerful end-to-end eDiscovery and enterprise-grade information governance. Through its global Ontrack data recovery business, KLDiscovery delivers world-class data recovery, disaster recovery, email extraction and restoration, data destruction, and tape management. We Provide Equal Employment Opportunity At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process. Texas PI# A04094801 #LI-TF1 #LI-Remote

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. FX Representative (Customer Support)-US Remote Work Hours: M-F 8-5 pm (Ability to work in current time zone, but flexibility will be needed when helping a customer in a different time zone) At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Job Summary: Improve the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, warranty/labor, DRD, territory email and document related resolution in multiple business systems and the corporate CRM system What You Will Do: Provide elevated services to Allegion customers, with specific responsibility for a specific territory. Respond to customer inquiries within a 24-hour SLA. Demonstrate expertise with product and process knowledge. Assist in managing general phone and email queues, as required. Collaborate with internal departments (especially sales), to achieve customer targets. Proactively monitor customer activities to identify trends and make recommendations to improve the customer experience. Proactively provide solutions as they relate to products, pricing, order fulfillment, customer programs, and corporate policies. Build and leverage customer relationships through daily interactions and account visits. Participate in client visits and meetings to discuss account performance, gather feedback, and plan future activities. Provide insights and recommendations for continuous improvements within the organization. Demonstrate leadership within the department to meet performance targets. Provide personalized attention and expertise to achieve higher levels of customer satisfaction, setting our company apart from competitors. Perform all other duties as assigned. What You Need to Succeed: HS Diploma/GED required, BS Degree preferred 3+ years of related experience Exceptional customer focus with ability to understand customer needs Ability to interact and communicate effectively at all levels of the organization Experience with process improvement initiatives Excellent oral and written communication skills Problem solving ability in a complex environment Customer centric with the ability to balance customer benefits and business goals effectively Strong organizational skills with the ability to execute/implement on strategic design Capability to manage multiple priorities, manage virtual teams, and gain cooperation while driving accountability Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”. You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You'll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Competitive Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance - Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Total Compensation Range: $32,900 to $66,900. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts. Responsibilities: Provides virtual account management to a designated book of business between 100-200 dealer accounts. Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience. Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch. Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform. Performs refresh training for new dealer personnel when applicable. Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met. Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM. Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support. Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions. Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline. Providers best practices and product recommendations to the dealer to maximize ROI and user engagement. Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners. Reviews and analyzes dealer review audits from the Support Analyst team upon completion. Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours. Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates. Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages. Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner. Reviews KPI dashboards regularly to ensure all KPI expectations are met. Diligently address special projects that pertain to your book of business upon request. Requirements: 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry. High School Diploma or equivalent required. Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once. Must have an outgoing, positive attitude and a strong work ethic. Confidence to suggest ideas and provide critical customer feedback to leadership. Organized, self-motivated, and productive while unsupervised. Technologically savvy and computer proficient; Microsoft Office and CRM experience required. Establish and maintain customer confidence and provide exceptional customer service. Strong verbal and written communication skills. Remote Position; occasional travel required.