How to hire a special delivery clerk

How to hire a special delivery clerk, step by step

Here's a step-by-step special delivery clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a special delivery clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new special delivery clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The special delivery clerk hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A special delivery clerk's background is also an important factor in determining whether they'll be a good fit for the position. For example, special delivery clerks from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents special delivery clerk salaries for various positions.

   Type of Special Delivery Clerk	Description	Hourly rate
   Special Delivery Clerk	General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.	$12-17
   Internship	Interns are trainees who are engaged by a company to work for them for a brief period. Interns usually use this opportunity to gain actual work experience, fulfill university or college requirements, and ensure that they are working towards the right career path for them... Show more	$11-23
   Office Administrator	Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office... Show more	$13-23

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Telephone Calls
   • Computer Programs
   • Quality Customer Service
   • ARD Meetings
   • Travel Arrangements
   • Schedule Appointments
   • Management System
   • Word Processing
   • Service Orders
   • PowerPoint
   • Customer Accounts

   Responsibilities:

   • Manage content and structure for command website, using Microsoft Sharepoint and HTML mark-up language.
   • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
   • Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
   • Answer phones with the ability to provide accurate information and education on the communicability and disease process of tuberculosis.

3. Make a budget

   Including a salary range in your special delivery clerk job description is a great way to entice the best and brightest candidates. A special delivery clerk salary can vary based on several factors:

   • Location. For example, special delivery clerks' average salary in new mexico is 40% less than in california.
   • Seniority. Entry-level special delivery clerks earn 30% less than senior-level special delivery clerks.
   • Certifications. A special delivery clerk with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a special delivery clerk's salary.

   Average special delivery clerk salary

   $14.97hourly

   $31,142 yearly

   ---

   Entry-level special delivery clerk salary

   $26,000 yearly salary

   Updated December 20, 2025

4. Writing a special delivery clerk job description

   A special delivery clerk job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a special delivery clerk job description:

   Special delivery clerk job description example

   Citizens provides its customers with a distinct value proposition bringing together an extensive set of product and service capabilities with enhanced benefits as those relationships deepen and grow. The CitizensPlus loyalty program is an essential part of this value proposition and Citizens is looking for a leader to oversee its ongoing development and delivery.
   
   The overall objective for the role will be to ensure that CitizensPlus remains a distinct, competitive advantage for Citizens that drives deeper relationships within each of our customer segments. Success will be measured by achieving higher deposit, loan and investment balances per household, lower attrition and improved NPS. This role will be expected to work collaboratively with key stakeholders to shape and deliver the strategic vision for CitizensPlus, executing on the roadmap through the direct management of agile delivery teams.
   Specific areas of responsibility include:
   
   + Collaborate with key stakeholders to develop and execute the strategic roadmap to drive deeper relationships through the CitizensPlus offering.
   
   + Build, prioritize and execute the backlog of activities to continuously strengthen the attractiveness of the offer structure adhering to both strategic and financial objectives.
   
   + Build, maintain and improve the overall fulfillment experience related to the building and redeeming of rewards. Automate fulfillment processes and ensure a well controlled operation.
   
   + Develop personalized engagement programs with customers through multi channel communications that build excitement and awareness for all platform benefits.
   
   + Develop and continuously enhance the experience for upgrading, onboarding and offboarding to and from the different segment propositions ensuring that customers move seamlessly between them.
   
   + Work with partners in sales development and training to ensure that the CitizensPlus program is fully understood in an easily communicable way to our colleagues and customers.
   
   + Work with marketing partners to position CitizensPlus in the market to drive excitement and awareness, improving both our acquisition rates and customer deepening.
   
   + Manage investment capital for the program, prioritizing it for deployment to deliver the expected return on investment
   
   + Provide direction and oversight to multiple agile delivery pods executing the prioritized backlog of activities to achieve the desired objectives and key results
   
   + Progress the agile maturity of the team
   
   Leadership qualities required to be successful in this role:
   
   + Highly collaborative and excellent at stakeholder management. Experience working to align technology and business partners on roadmaps and execution plans
   
   + Ability to influence through an indirect, matrix reporting structure with a track record of building high performing teams
   
   + Strategic thinker focused on product development, customer behavior trends and segmentation analysis
   
   + Capable of developing and refining a compelling vision for this experience and communicating in effectively to key stakeholders and members of the team
   
   + High degree of financial acumen with focus on bank product and customer profitability dynamics
   
   + Execution oriented specifically with experience managing in an agile delivery environment and improving agile maturity
   
   + Results driven with the ability to translate strategic objectives into specific actions to be planned, prioritized and executed
   
   + Continuous improvement mindset with experience creating and enhancing great customer experiences
   
   + Bold, innovative thinker with a strong 'outside in' perspective
   
   Qualifications
   
   + 10+ years of experience in product development, marketing, strategy, digital, process/user interface design. Prior management of loyalty programs preferred but not required.
   
   + Proven experience implementing strategies by setting realistic OKRs
   
   + Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain
   
   + Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front -to-back process reengineering and automation.
   
   + Extensive experience providing technical solutions to functional challenges.
   
   + Consistently applies current procedures and technologies to resolve business issues.
   
   + Substantial knowledgebase of relevant products/services which is broad, current and technology focused.
   
   + Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
   
   + Coaching and leading teams on the advanced use of requirements analysis tools and services, including prototyping and use-cases.
   
   + Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
   
   + Training teams' requirements analyses and quality reviews.
   
   Preferred Experience:
   
   + Bachelor's degree; Master's degree highly desired
   
   + Experience in financial services
   
   Why work with us
   
   + Best of both worlds: We offer the feel of a startup with a 150+ year history
   
   + Tons of time off: Enjoy up to 27 days of paid time off (+10 holidays) that you're actually encouraged to take
   
   + Easy commute: Access our state-of-the-art suburban facilities with athletic fields and free parking
   
   + Casual Friday every day: We support flexible work arrangements and flexible work attire
   
   + Dedication to community: We put support our communities by frequently volunteering and giving back
   
   Benefits
   
   We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
   
   Awards we've received
   
   + Forbes World's Best Banks (2020)
   
   + Forbes Best Employers for Diversity (2020)
   
   + Best Places to Work for LGBTQ Equality - 100% Corporate Equality Index (2020)
   
   + Military Friendly Employer (2020)
   
   + Dave Thomas Foundation - Best Adoption-friendly Workplace (2020)
   
   + Diversity, Inc. - Top 25 companies for diversity (2019)
   
   Hours and Work Schedule
   
   Hours per Week: 40
   
   Work Schedule: M-F 8-5
   
   #LI-Sourcer3
   
   Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
   
   Why Work for Us
   
   At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
   
   Equal Employment Opportunity
   
   Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
   
   Equal Employment and Opportunity Employer/Disabled/Veteran
   
   Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

   Copy this example

   

5. Post your job

   To find the right special delivery clerk for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with special delivery clerks they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit special delivery clerks who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your special delivery clerk job on Zippia to find and recruit special delivery clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit special delivery clerks, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new special delivery clerk

   Once you've found the special delivery clerk candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new special delivery clerk first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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