How to hire a store services manager

How to hire a store services manager, step by step

Here's a step-by-step store services manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a store services manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new store services manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The store services manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a store services manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a store services manager that fits the bill.

   This list presents store services manager salaries for various positions.

   Type of Store Services Manager	Description	Hourly rate
   Store Services Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$18-34
   Manager Of Business Services	Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions... Show more	$32-67
   District Manager & Store Manager	A district manager must make sure that good customer service is delivered to clients, evaluate service quality, and implement corrective action plans when necessary. They manage office operations, carry out appropriate purchases for upgrades while reducing costs, enhance customer service, and work to increase work productivity... Show more	$13-23

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • POS
   • Customer Satisfaction
   • Customer Complaints
   • Cash Handling
   • Loss Prevention
   • Store Associates
   • Customer Service
   • Payroll
   • Sales Floor
   • Store Operations
   • Financial Statements
   • Inventory Control
   • Bank Deposits

   Check all skills

   Responsibilities:

   • Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
   • Train and develop new associates on POS system, internal computer system, insurance rules/verification and function/use of various medical equipment.
   • Increase volume by 200k in 2012 beating plan and LY by double digits.

3. Make a budget

   Including a salary range in your store services manager job description is a great way to entice the best and brightest candidates. A store services manager salary can vary based on several factors:

   • Location. For example, store services managers' average salary in kentucky is 52% less than in maryland.
   • Seniority. Entry-level store services managers earn 47% less than senior-level store services managers.
   • Certifications. A store services manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a store services manager's salary.

   Average store services manager salary

   $52,635yearly

   $25.31 hourly rate

   ---

   Entry-level store services manager salary

   $38,000 yearly salary

   Updated January 22, 2026

4. Writing a store services manager job description

   A job description for a store services manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a store services manager job description:

   Store services manager job description example

   Manage the development and day-to-day operations of Visitor Services and the Museum Store. Recruit, train, schedule, and manage part-time front desk, sales staff, and volunteers to provide excellent customer service to museum visitors.
   
   At the College of Central Florida, our vision is to be "Your first choice for quality higher education." We aim to accomplish this by providing a caring and exceptional learning environment that fosters the success of our students and community. Candidates considering becoming part of the CF family must be able to embrace and model this philosophy in their day-to-day responsibilities and demonstrate our standards: professional, responsive, informative, dependable, and engaged.
   ESSENTIAL JOB FUNCTIONS:
   
   + Lead the daily operations of the admissions desk with a focus on excellent customer service and organizational efficiency; serve as the first point of contact for all visitors to the museum.
   
   + Maintain a well-informed, working knowledge of the exhibitions and services available for ongoing training of visitor service staff and the general public.
   
   + Serve as point of contact for all tour and group visit requests; handle telephone, voicemail, and email inquiries for information regarding visits; assign inquiries to the appropriate department; maintain tours on the museum-wide shared calendar, and perform follow-up correspondence.
   
   + Provide advocacy for visitor relations and promote the welfare of the museum by following policies and procedures. Resolve visitor complaints and concerns to the mutual satisfaction of the museum and the visitor, or refer to the supervisor to resolve.
   
   + Provide training on Point of Sale system and computer-based inventory.
   
   + Perform opening and closing procedures including all required daily and monthlyreports.
   
   + Participate in appropriate committee activities and provide administrative support as needed.
   
   + Work collaboratively with security and facilities staff and report maintenance and security needs to the appropriate department.
   
   + Manage store merchandise processing; develop and maintain working relationships with suppliers; maintain dynamic, exhibit-related store presence.
   
   + Prepare and monitor annual department budgets and reconcile daily and monthly financial reports for submission to the museum's finance manager.
   
   + Coordinate contracts and required paperwork for all inventory.
   
   + Create work plans and evaluation methods to meet financial goals.
   
   + Work with other key staff and committees on advertising and PR-related goals and e-commerce initiatives. Remain up to date on sources of merchandise and effective store strategies.
   
   + Participate in appropriate committee activities and provide administrative support as needed.
   
   + Must be flexible and available to work day, evening, weekend, and adjusted schedules.
   
   + Other projects and duties as assigned.
   
   (These essential job functions are not to be construed as a complete statement of all duties)
   
   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   + Acceptable eyesight (with or without correction).
   
   + Acceptable hearing (with or without a hearing aid).
   
   + Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods.
   
   + Routinely requires sitting at a desk and viewing a display screen for extended periods.
   
   + Ability to access, input, and retrieve information from a computer or other electronic device.
   
   + Routinely requires moderate (up to 40 pounds) lifting and carrying.
   
   + Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending.
   
   ENVIRONMENTAL CONDITIONS
   
   + Works in an indoor and outdoor environment.
   
   (Reasonable accommodations will be made for otherwise qualified individuals with a disability.)
   
   Associate's degree required; Bachelor's degree preferred. Prior experience in a managerial/supervisory position is desirable.
   
   Two years of full-time experience providing direction and supervision in a professional environment required.
   
   Exceptional communication and organizational skills. Demonstrated ability working with staff, visitors, and customers. Professional and courteous, service-oriented with the ability to follow and provide instructions. Ensure museum policies and procedures are followed at all times. Acute attention to detail. Knowledge and commitment to principles of staff management and general retail business practices. Knowledge of the community and its resources. Skill in the use of a computer, Point of Sale system, and Microsoft Office.
   
   ID: 2022-1840
   
   Street: 3001 S.W. College Road
   
   Post End Date: 10/27/2022

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5. Post your job

   To find store services managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any store services managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level store services managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your store services manager job on Zippia to find and recruit store services manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with store services manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new store services manager

   Once you've selected the best store services manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new store services manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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