How to hire a switchboard operator assistant

How to hire a switchboard operator assistant, step by step

Here's a step-by-step switchboard operator assistant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a switchboard operator assistant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new switchboard operator assistant
• Step 8: Go through the hiring process checklist

Post a switchboard operator assistant job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your switchboard operator assistant job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a switchboard operator assistant for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A switchboard operator assistant's background is also an important factor in determining whether they'll be a good fit for the position. For example, switchboard operators assistant from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents switchboard operator assistant salaries for various positions.

   Type of Switchboard Operator Assistant	Description	Hourly rate
   Switchboard Operator Assistant		$13-24
   Operator	Operators are skilled workers who are in charge of working on an industrial machine or a specific aspect of the manufacturing business. They are trained to operate machines, learning how to use them... Show more	$12-25
   PBX Operator	A PBX operator is a professional who works in an office environment and is responsible for answering incoming calls and transferring calls to other individuals within the organization. PBX operators are required to provide excellent customer service and must handle basic questions of customers, such as hours of operation, directions, and direct phone numbers for individuals and departments... Show more	$11-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Multi-Line Switchboard
   • AFE
   • Purchase Orders
   • Schedule Appointments
   • Financial Transactions
   • Expense Reports
   • Travel Arrangements
   • PBX
   • CDL
   • Transferring Calls
   • Office Equipment
   • Logistics
   • DOT

   Check all skills

   Responsibilities:

   • Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
   • Plan and coordinate logistics and materials for board meetings.
   • Conduct recruiting, hiring, training and supervise PBX operators
   • Provide logistics support to the Dallas ISD administration in the event of any issues.
   • Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
   • Direct, supervise and evaluate work activities of admitting and switchboard personnel.

3. Make a budget

   Including a salary range in your switchboard operator assistant job description is a great way to entice the best and brightest candidates. A switchboard operator assistant salary can vary based on several factors:

   • Location. For example, switchboard operators assistant' average salary in oklahoma is 40% less than in connecticut.
   • Seniority. Entry-level switchboard operators assistant earn 42% less than senior-level switchboard operators assistant.
   • Certifications. A switchboard operator assistant with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a switchboard operator assistant's salary.

   Average switchboard operator assistant salary

   $38,484yearly

   $18.50 hourly rate

   ---

   Entry-level switchboard operator assistant salary

   $29,000 yearly salary

   Updated December 14, 2025

4. Writing a switchboard operator assistant job description

   A switchboard operator assistant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a switchboard operator assistant job description:

   Switchboard operator assistant job description example

   As a Shipper/Receiver (Operations Assistant) you have an opportunity to make a real difference in the life of a patient within specialty pharmacy, the fastest growing part of the pharmacy industry. In this role you will partner closely with the Operations Pharmacists and Pharmacy Technicians to coordinate, assemble and package customer orders for shipment. You will also assist with stocking supplies and other tasks associated with the department. With opportunity for growth, this is a great position to transition into if you enjoy being on your feet and working in a team oriented environment.In order to be successful and enjoy the activity of this role, you will need to be able to lift 50lbs +, stand, walk, lift, reach, twist, turn, bend, stop and walk for up to ten hours daily. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps. 1. Apply on line2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
   Required Qualifications
   
   • Minimum of six months general work experience
   
   Preferred Qualifications
   
   • Prefer six months work experience in a pick/pack/ship environment.• Prefer three months of work computer experience.
   
   Education
   
   • Verifiable High School Diploma and or equivalent
   
   Business Overview
   
   At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
   
   We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

   Copy this example

   

5. Post your job

   There are a few common ways to find switchboard operators assistant for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your switchboard operator assistant job on Zippia to find and recruit switchboard operator assistant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with switchboard operator assistant candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new switchboard operator assistant

   Once you have selected a candidate for the switchboard operator assistant position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new switchboard operator assistant first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a switchboard operator assistant?