How to hire a tenant services coordinator

How to hire a tenant services coordinator, step by step

Here's a step-by-step tenant services coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a tenant services coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new tenant services coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the tenant services coordinator you need to hire. Certain tenant services coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect tenant services coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of tenant services coordinator salaries for various roles:

   Type of Tenant Services Coordinator	Description	Hourly rate
   Tenant Services Coordinator	Property, real estate, and community association managers take care of the many aspects of residential, commercial, or industrial properties. They make sure the property is well maintained, has a nice appearance, and preserves its resale or leasing value.	$16-30
   Leasing Professional	A Leasing Professional is responsible for handling and coordinating with potential tenants for rental purposes. Leasing Professionals discuss the leasing terms and agreements with the clients, conduct property inspections, and identify possible repairs and renovations... Show more	$12-19
   Leasing Agent	A leasing agent primarily works to assist and represent property owners when finding and managing tenants. They are in charge of advertising and promoting the properties in different areas or platforms, developing marketing strategies, coordinating with applicants, gathering their requirements, verifying the applicants' paperwork and references, and negotiating leasing terms... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Real Estate
   • Portfolio
   • Yardi
   • HVAC
   • Tenant Relations
   • Phone Calls
   • Worksheets
   • Vendor Invoices
   • Reconciliations
   • Reservations
   • Building Maintenance
   • Square Feet
   • Bill Backs
   • Plumbing

   Check all skills

   Responsibilities:

   • Manage and update MRI computer tracking system for automate tenant work order requests and billing.
   • Manage internal information communication process on both an informal and formal basis within retail property portfolio and with corporate divisions.
   • Process all accounts payable, in YARDI & MRI base data entry programs.
   • Assist with preparation of annual budget and triple net expense reconciliations.
   • Review and code invoices, as well as running reports in YARDI.
   • Maintain property portfolio, prepare a rent roll and report monthly incomes about vacant/leases.

3. Make a budget

   Including a salary range in your tenant services coordinator job description is a great way to entice the best and brightest candidates. A tenant services coordinator salary can vary based on several factors:

   • Location. For example, tenant services coordinators' average salary in arkansas is 34% less than in connecticut.
   • Seniority. Entry-level tenant services coordinators earn 47% less than senior-level tenant services coordinators.
   • Certifications. A tenant services coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a tenant services coordinator's salary.

   Average tenant services coordinator salary

   $47,351yearly

   $22.76 hourly rate

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   Entry-level tenant services coordinator salary

   $34,000 yearly salary

   Updated December 20, 2025

4. Writing a tenant services coordinator job description

   A tenant services coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a tenant services coordinator job description:

   Tenant services coordinator job description example

   RXR is an innovative investor, developer, and place-maker committed to applying a customer and community-centered approach to building properties, services, and products that create enduring value for all stakeholders. Headquartered in New York with a national platform strategy, RXR is a 500+ person, vertically integrated operating and development company with expertise in a wide array of value creation activities, including ground-up real estate, infrastructure, and industrial development, uncovering value in underperforming properties, repurposing well-located iconic properties, incorporating cutting edge technologies and value-added lending. The RXR platform manages 93 commercial real estate properties and investments with an aggregate gross asset value of approximately $22.3 billion, comprising approximately 30.3 million square feet of commercial properties, a multi-family residential portfolio of approximately 7,600 units under operation or development, and control of development rights for an additional approximately 3,800 multi-family and for sale units.
   
   Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant's requests for service in an efficient, friendly, and responsible manner. The Tenant Services Coordinator must be capable of accurately conveying the tenant's needs to the Property Managers and Maintenance Personnel.
   
   PRINCIPAL RESPONSIBILITIES: Receive tenant calls and log them into Angus work order program, contact maintenance personnel or contractors (HVAC, janitorial, etc.). Follow up with building staff on status of calls and close out service calls.Run reports for Property Manager and Assistant Property Manager as requested.File, and organize Insurance Certificates for tenant move ins/outs and contractors: file and maintain certificates in Angus.Close out completed Work Orders in Angus daily. Prepare daily and weekend reports for building staff.Prepare memos, letters and tenant welcome packages for tenants and vendors as needed.Maintain and update tenant and vendor directory.Assist with the update of the buildings fire safety plan on a semi-annual basis including updated and coordinating tenant organization charts for the plan.General Office Duties: set up files/labels/books. Indexes, etc.Code invoices for approval in AvidIssue Purchase Orders as requested Save and distribute monthly utility invoices Order office supplies as needed Assist and accept other duties as assigned by manager When a “State of Emergency” exists, participate as required with all other company personnel in dealing with the situation.Organize and maintain all office files
   
   IDEAL EXPERIENCE/EDUCATION: College degree preferred. Must demonstrate that “tenant satisfaction comes first” through excellent communication and customer service skills and a willingness to “go the extra mile” to satisfy a tenant's request for service. Must have Microsoft Office, Outlook, Word, and Excel. Experience with Angus work order system a plus. Must be able to develop a good working knowledge of the building and its amenities. Ability to maintain a pleasant and friendly attitude and excellent interpersonal skills
   
   OTHER PERSONAL CHARACTERISTICS: Must be a ‘people person', communicative, an outstanding listener that pays particular attention to details and should be savvy in picking up nuances to successfully estimate cost. Must possess sound judgment and an entrepreneurial spirit to effectively negotiate the sale of a product (i.e., space) on behalf of the company. Must be intelligent, highly organized, motivated, self-starter. A hard worker, one who must be diligent and focused, and who enjoys hard work and its rewards. Effectively work under pressure and can prioritize work to ensure it is completed under intense deadlines.
   #LI-LM
   #RXRINDEED
   
   RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

   Copy this example

   

5. Post your job

   To find tenant services coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any tenant services coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level tenant services coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your tenant services coordinator job on Zippia to find and recruit tenant services coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit tenant services coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new tenant services coordinator

   Once you've found the tenant services coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new tenant services coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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