How to hire a ticket seller

How to hire a ticket seller, step by step

Here's a step-by-step ticket seller hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a ticket seller job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new ticket seller
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the ticket seller you need to hire. Certain ticket seller roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect ticket seller also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents ticket seller salaries for various positions.

   Type of Ticket Seller	Description	Hourly rate
   Ticket Seller	Cashiers process payments from customers purchasing goods and services.	$11-16
   Hostess Cashier	A hostess cashier is the main point of contact in a restaurant or similar establishment. Their primary responsibility is to ensure customer satisfaction by displaying hospitality and providing assistance... Show more	$9-16
   Head Cashier	A head cashier is responsible for handling customer's payments efficiently and accurately. Head cashiers assist their colleagues in operating cashier's equipment and customer transactions... Show more	$12-17

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2. Create an ideal candidate profile

   Common skills:

   • Cash Handling
   • Ticket Sales
   • Customer Service
   • Reservations
   • Sell Tickets
   • Cash Drawers
   • Balance Sheet
   • Guest Service
   • Daily Sales
   • Computer System
   • Season Ticket Holders
   • Reconcile Cash
   • Ticket Window
   • Upselling

   Check all skills

   Responsibilities:

   • Manage ticket sales on game day, throughout the season, and during the off-season for all NCAA events.
   • Use Paciolan POS ticketing system to run audits and balance cash drawer.
   • Box boy duties include bagging groceries and helping customers, stocking shelves, helping customers with can returns and general cleaning.
   • Issue tickets, addressed guest concerns, and promoted/sold AMC reward program memberships.

3. Make a budget

   Including a salary range in your ticket seller job description is one of the best ways to attract top talent. A ticket seller can vary based on:

   • Location. For example, ticket sellers' average salary in louisiana is 43% less than in alaska.
   • Seniority. Entry-level ticket sellers 34% less than senior-level ticket sellers.
   • Certifications. A ticket seller with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a ticket seller's salary.

   Average ticket seller salary

   $13.93hourly

   $28,974 yearly

   ---

   Entry-level ticket seller salary

   $23,000 yearly salary

   Updated December 17, 2025

4. Writing a ticket seller job description

   A good ticket seller job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a ticket seller job description:

   Ticket seller job description example

   WHO ARE WE?
   
   Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
   
   Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
   
   WHO ARE YOU?
   
   Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
   
   WHAT THIS ROLE WILL DO
   
   Financial / Cash Handling
   
   + Ensure compliance of Clubs & Theaters cash handling policies and procedures
   
   + Balancing and reconciling daily/nightly ticket sales
   
   + Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
   
   + Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
   
   + Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
   
   + Assisting Manager & Supervisor with internal Ticket Orders and Reports
   
   + Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
   
   Customer Service
   
   + Prompt, courteous and knowledgeable customer service both in person and over the phone
   
   + Facilitate night of show Will Call & Guest List Operations
   
   + Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
   
   + Work with Guest Services/Operations on any ADA requirements
   
   + Providing knowledge of upcoming events & upgrades available
   
   + Knowledgeable on the events culture and genre
   
   + Providing positive energy
   
   Other Responsibilities
   
   + Daily operations on Ticketmaster host system for sales and other tasks.
   
   + Following opening and closing shift procedures
   
   + Follow standards and processes for ticket types, ancillary events and qualifiers
   
   + Maintain call center phone system, and keep current all phone menus and calendars of events
   
   + Assist in maintaining Box Office cleanliness
   
   + Follow dress code policy - business casual
   
   + Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
   
   + Collecting, storing and tracking Lost & Found as necessary
   
   + Assist Manager & Supervisor in any tasks as they arise
   
   + Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
   
   + Ensure compliance with ADA ticket laws
   
   WHAT THIS PERSON WILL BRING
   
   Required:
   
   + Knowledge of Cash Handling
   
   + Knowledge of Phone & In Person Customer Service
   
   + Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
   
   + Flexible schedule (days/nights, weekends and holidays)
   
   + Tolerance of all cultures, music and art forms
   
   + High School Diploma
   
   + COVID-19 vaccination will be required for this position subject to legally valid exemptions.
   
   Preferred:
   
   + Attention to detail in a multi-tasked environment
   
   + Knowledge of ticket sales
   
   + Experience in working in live entertainment operations
   
   + Ticketmaster host system experience
   
   + Experience in identifying counterfeit cash / ID's
   
   BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
   
   + HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
   
   + YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
   
   + WEALTH: 401(k) program
   
   + FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
   
   + CAREER: Internal growth and development programs & trainings
   
   + OTHERS: Volunteer time off, crowdfunding network
   
   EQUAL EMPLOYMENT OPPORTUNITY
   
   We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
   
   Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
   
   We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
   
   We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
   
   HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
   
   Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
   
   **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
   
   Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

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5. Post your job

   There are various strategies that you can use to find the right ticket seller for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your ticket seller job on Zippia to find and recruit ticket seller candidates who meet your exact specifications.
   • Use field-specific websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit ticket sellers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new ticket seller

   Once you have selected a candidate for the ticket seller position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new ticket seller first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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