RemX is looking for experienced Customer Service Agents to work as Travel Rewards Customer Service Representatives for a major tech-based company in Alpharetta, GA 30005.
Onsite: Alpharetta, GA 30005 (Location is off Windward Parkway/Exit 11)
Pay: $17.50 an hour (Additional $1 per hour for Bilingual Spanish)
Training: 4-6 weeks Monday-Friday between 9am to 7pm – No time can be missed
Hours of Operation: 24 hours a day 7 days a week
Shift: Set 40-hour work week within hours of operation - weekend availability is required
Responsibilities:
- Inbound calls from customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card.
- Assist customers with changes and cancelling reservations
- Assist customers with navigating the customer website/portal, viewing and using their reward points
- Assist customers experiencing issues with points redemption, etc.
Qualifications:
- REQUIRED - High School Diploma or Equivalent
- Preferred - 1 year of recent work experience with travel, airlines, hotels, or car rentals
- Preferred - Bilingual Spanish/English
- Preferred - Call center customer service experience
- Ability to train from home (distraction free, hardwired)
- Articulate demeanor and friendly personality
- Excellent standard of written and verbal communication skills
- Exemplary work ethic and the ability to take initiative and work independently
- Strong organizational, multi-tasking, and prioritizing skills within a fast-paced environment.
- Interest in travel and/or world history are appreciated, but not required.
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.