- Developing the company's strategy for using technological resources.
- Ensuring technologies are used efficiently, profitably and securely.
- Evaluating and implementing new systems and infrastructure.
- Responsible for monitoring Corporate, Linear, VOD and PPV applications and operational architecture through a Network Operating Center (NOC) environment to ensure Service Level Agreements are met
- Participate in the planning, acquisition, and implementation of applications, monitoring tools and physical equipment including servers, network hardware.
- Developing the company's strategy for using technological resources
- Ensuring technologies are used efficiently, profitably and securely
- Evaluating and implementing new systems and infrastructure
- Provide escalation status notification throughout the enterprise on service impacting events.
- Make decisions and take actions to prevent network interruptions and service degradation through proactive Network Monitoring.
- Assist in system related maintenance and changes as requested, and provide assistance in testing new or upgraded applications.
- Management of large cross-departmental work flows
- Track and update events in the trouble ticketing system in a clear and efficient manner.
- Establish, maintain and update NOC standards, policies and work flows.
- Supervise projects, documentation of work flows and inventory.
MINIMUM QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least a Bachelor's degree in Information Technology or Systems, Computer Science or Systems & Network Administration.
- Exceptional leader, people manager and customer advocate with a passion for technical support.
- Additional training/certification in relevant area of study strongly preferred.
- Cisco Certified Network Associate (CCNA) or equivalent work experience.
- At least 7 years of management experience in a 24/7/365 environment.
- Knowledge of Microsoft, Linux and MAC operating systems.
- A clear understanding of IP, multicast and network routing.
- Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment.
- Strong team player who can build strong relationships at all levels of the organization.