How to hire a visitor services coordinator

How to hire a visitor services coordinator, step by step

Here's a step-by-step visitor services coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a visitor services coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new visitor services coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The visitor services coordinator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect visitor services coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of visitor services coordinator salaries for various roles:

   Type of Visitor Services Coordinator	Description	Hourly rate
   Visitor Services Coordinator	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$14-27
   Coordinator	Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements... Show more	$12-29
   Housing Coordinator	A housing coordinator is a professional who is responsible for helping employed or unemployed individuals find and secure temporary or permanent accommodations. Housing coordinators working in the nonprofit sector must help people who are in need, such as low-income families, refugees, and domestic violence victims, to find affordable living arrangements... Show more	$14-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Visitor Services
   • Front Desk
   • Child Development
   • Tour Guides
   • Event Planning
   • Membership Sales
   • RAN
   • Museum Store
   • Non-Custodial Parents
   • Community Resources
   • Museum Events
   • Ambassadors
   • Gift Shop
   • VIP

   Check all skills

   Responsibilities:

   • Manage and coordinate the workload of the release team members and are responsible for organizing and hosting all production release windows.
   • Operate POS register systems and handle cash transactions.
   • Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
   • Conduct employer visits and maintain community contacts to promote activities to support transitioning active duty and veterans with disabilities.

3. Make a budget

   Including a salary range in your visitor services coordinator job description is one of the best ways to attract top talent. A visitor services coordinator can vary based on:

   • Location. For example, visitor services coordinators' average salary in virginia is 37% less than in california.
   • Seniority. Entry-level visitor services coordinators 46% less than senior-level visitor services coordinators.
   • Certifications. A visitor services coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a visitor services coordinator's salary.

   Average visitor services coordinator salary

   $42,438yearly

   $20.40 hourly rate

   ---

   Entry-level visitor services coordinator salary

   $31,000 yearly salary

   Updated January 27, 2026

4. Writing a visitor services coordinator job description

   A good visitor services coordinator job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a visitor services coordinator job description:

   Visitor services coordinator job description example

   The Visitor Services Coordinator will support day-to-day operations within Visitor Services and Reservations. In support of the Visitor Services department, the coordinator will serve as a primary shift leader for Visitor Services, coordinating the day-to-day operations of the Welcome Center, retail store, and general Visitor Services operation to ensure that staff delivers a high-quality guest experience and follows all policies and procedures. The coordinator will support the reservations office by performing administrative tasks in support of reservations and by serving as a primary point of contact for current and prospective customers who require support reserving programs such as field trips, birthday parties, sleepovers, and educational programs.
   *Bi-Lingual applicants strongly encouraged to apply. SPECIFIC JOB RESPONSIBILITIES Visitor Services: Serves as the primary Visitor Services Shift Leader, coordinating Welcome Center and Curiosity Shop retail store operations to ensure that staff follows all cash control policies while providing a high-quality guest experience. Opens and closes cash registers in these locations and completes all end-of-day paperwork required to close drawers. Resolves issues with transactions/settlements as needed.
   Ensures that Visitor Services areas (Welcome Center, Store, Lobby, Coat Room, Café, Restrooms, etc.) are safe, clean, stocked, and well organized.
   Assists the Sales and Visitor Services Manager in recruiting, interviewing, and hiring part-time Visitor Services staff.
   Promotes initiatives to make DSC more inclusive to all, including serving on teams such as Access for All, DEIAB, etc. and promoting language accessibility, etc.
   Helps train new employees on all Visitor Services policies and procedures for the Welcome Center, retail store, Science Center programming, and Visitor Services operation.
   Assists Visitor Services management in documenting Visitor Services policies and procedures.
   Responds to inquiries and complaints from visitors in the building and people calling on the phone. Coordinates with Team Leaders from Education and Facilities to ensure DSC delivers a high-quality guest experience to all visitors - includes reviewing scheduled groups and activities in the morning meeting.
   Directs Welcome Center staff to promote and sell memberships to visitors, specifically converting walk-in ticket buyers to members.
   Directs Welcome Center staff to promote birthday parties, special events, group sales packages, facility rentals, and auxiliary services to visitors.
   Learns about all DSC programs and events to properly answer questions and direct guests to their destination of choice. Contributes to the Welcome Center daily log to improve communication.
   Manages retail store operations, monitoring inventory levels, drafting purchase orders, and receiving shipments. Replenishes store merchandise and organizes displays as necessary.
   Coordinate with Finance Department to ensure the transferring of deposits between departments.
   Executes emergency plans by following all policies and procedures: Code Adam alerts, crisis plan, etc.
   Assists Sales and Visitor Services Manager with fulfillment of membership cards, renewal letters, etc.
   Assist in the execution of major Science Center special events by completing day of event assignments. Reservations: Receive calls as a team member of a centralized call-center and generates reservations for customers seeking field trips, birthday parties, sleepovers, educational programs, and more. Serves as a primary contact for customers making a reservation.
   Maintains an expert-level knowledge of all DSC programs and activities.
   Promotes and sells DSC programs and events utilizing phone, email, web, mail, and fax channels.
   Perform out-bound sales calls, pursuing leads generated through web-inquiry forms and sources.
   Processes payments through the ticketing & reservation system for on-site and off-site programs, ensuring all sales activity is accounted for in an accurate and timely manner.
   Processes confirmation letters and invoices for reservations office. Updates Outreach numbers in reservations system and assists with End of Month duties.
   Maintain an accurate record of reservations, sales, and visitation within the reservations platform. On a monthly, quarterly, and annual basis, support the reconciliation of visitation records to finance records
   Perform additional clerical duties to support sales and visitor service programs.
   Contacts customers to confirm reservations for upcoming week.
   Follows up on account receivables to ensure collection of all fees due to the Science Center.
   Processes Linny Fowler STEAM Scholarship Fund applications.
   Other duties as assigned.
   Qualifications Experience working directly with customers, preferably in a museum or attraction setting. · Demonstrated experience in working with teams. · Strong communications skills with the ability to express ideas clearly both in written and oral communications. · Proficiency with office software including Google Sheets, Google Docs, and/or Microsoft Word & Excel · General web-based software proficiency, with prior experience using software to record transactions and customer records. · Ability to quickly learn new software as needed to support efficient workflows and collaboration. · Ability to multi-task and prioritize while working in a fast-paced environment · High school diploma. Associates degree in related field desired. · Bilingual in English and Spanish is a plus. Physical Demands of this job These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Marketing and Visitor Services Coordinator. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. The employee is sometimes required to be on their feet for four (4) hours at a time. While performing the responsibilities of this job, the employee must occasionally move or lift up to and including 10 pounds. Vision abilities required by this job include close vision (close vision at 20 inches or less).
   Work Environment of this job While performing the responsibilities of the position, these work environment characteristics are representative of the environment that the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.
   Requirements Successful completion of a criminal background check including checks through Pennsylvania State Police, Pennsylvania Child Abuse Registry and FBI fingerprinting national background check.

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5. Post your job

   To find visitor services coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any visitor services coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level visitor services coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your visitor services coordinator job on Zippia to find and recruit visitor services coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting visitor services coordinators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new visitor services coordinator

   Once you've found the visitor services coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new visitor services coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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