How to hire a visitor services representative

How to hire a visitor services representative, step by step

Here's a step-by-step visitor services representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a visitor services representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new visitor services representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a visitor services representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A visitor services representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, visitor services representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents visitor services representative salaries for various positions.

   Type of Visitor Services Representative	Description	Hourly rate
   Visitor Services Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-17
   Guest Services	Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation... Show more	$9-16
   Enrollment Representative	An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Visitor Services
   • Customer Service
   • Phone Calls
   • Membership Sales
   • Museum Visitors
   • Front Desk
   • POS
   • Museum Exhibits
   • Customer Issues
   • Coat Check
   • Crowd Control
   • General Admission
   • Customer Complaints
   • Museum Store

   Check all skills

   Responsibilities:

   • Manage Facebook and patient communication programs.
   • Monitor CCTV system to grant access to building
   • Coordinate and monitor services need by the individual/ family according to the IFSP.
   • Usher special VIP events and work as a guide to art exhibitions at the pavilions.
   • Verify medicaid waive eligibility for non-emergency transportation.
   • Process payments using the accounting software QuickBooks.

3. Make a budget

   Including a salary range in your visitor services representative job description is one of the best ways to attract top talent. A visitor services representative can vary based on:

   • Location. For example, visitor services representatives' average salary in mississippi is 50% less than in alaska.
   • Seniority. Entry-level visitor services representatives 35% less than senior-level visitor services representatives.
   • Certifications. A visitor services representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a visitor services representative's salary.

   Average visitor services representative salary

   $14.68hourly

   $30,529 yearly

   ---

   Entry-level visitor services representative salary

   $24,000 yearly salary

   Updated December 24, 2025

4. Writing a visitor services representative job description

   A visitor services representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a visitor services representative job description:

   Visitor services representative job description example

   The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high profile areas of the museum including the Exhibit Halls entry, Mugar Omni Theater, 4D Theater, Butterfly Garden, school group check in and logistics, and special exhibits.

   
   RESPONSIBILITIES:

   • 20,000 - 50,000 guests per week depending on the season.
   • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
   • 1,000 - 3,000 school children per day during the school year.
   • Verification of 2,000 - 10,000 vaccination cards per day
   • Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
   • This position requires dressing in accordance with specified appearance standards/dress code.

   
   WORK SCHEDULE:

   We have 3 part-time schedules open:

   Friday 8:45 am - 5:15 pm and Saturday 4:15 - 10:15 pm, 13.25 hours/week

   Saturday and Sunday 8:45 am - 5:15 pm, 16 hours / week

   Friday 4:45 pm - 9:15 pm and Saturday 9:30 am - 5:15 pm 11.75 hours/week

   
   

   REPORTS TO:

   Director, Visitor Services

   
   MINIMUM QUALIFICATIONS:

   • HS Diploma or equivalent
   • Six (6) months of customer service experience.
   • Demonstrated customer service and communication skills.
   • Demonstrated attention to detail.
   • Proven experience juggling many tasks calmly and efficiently in a fast-paced setting.
   • Proven success working independently

   STARTING SALARY:

   Non-Exempt (Hourly), $15.03/hr

   
   BENEFITS:

   Free parking in the Museum garage, T accessibility, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan.

   VACCINATION POLICY:

   Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

   
   The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

   
   No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

   
   
   Job Posted by ApplicantPro
   

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5. Post your job

   There are various strategies that you can use to find the right visitor services representative for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your visitor services representative job on Zippia to find and recruit visitor services representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit visitor services representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new visitor services representative

   Once you've found the visitor services representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new visitor services representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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