How to hire a volunteer services director

How to hire a volunteer services director, step by step

Here's a step-by-step volunteer services director hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a volunteer services director job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new volunteer services director
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your volunteer services director job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a volunteer services director for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A volunteer services director's background is also an important factor in determining whether they'll be a good fit for the position. For example, volunteer services directors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of volunteer services directors.

   Type of Volunteer Services Director	Description	Hourly rate
   Volunteer Services Director	Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.	$15-43
   Resident	A resident, often known as a resident physician, is a medical doctor who just graduated from medical school and pursued the residency program for further training. Residents work with health care team members to provide direct medical care by diagnosing medical problems and devising appropriate treatment plans... Show more	$21-39
   Liaison	A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters... Show more	$14-45

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Community Outreach
   • Child Care
   • Public Speaking
   • Community Services
   • Community Resources
   • Front Desk
   • Patient Care
   • Mental Health
   • Non-Profit Organization
   • Mathematics
   • PowerPoint
   • Veterans
   • Service Learning

   Check all skills

   Responsibilities:

   • Facilitate volunteer orientation and training programs and coordinate all applicable volunteer compliance with Medicare requirements.
   • Prepare patients for physical therapy treatment by welcoming, providing, and assisting patients into physical therapy apparel and apertures.
   • Establish curriculum for children's ministry.
   • Vacation bible school, children's services, nursery
   • Create soil maps using GIS and perform data entry
   • Enforce compliance with all HIPAA privacy and security regulations.

3. Make a budget

   Including a salary range in your volunteer services director job description is a great way to entice the best and brightest candidates. A volunteer services director salary can vary based on several factors:

   • Location. For example, volunteer services directors' average salary in nebraska is 49% less than in new york.
   • Seniority. Entry-level volunteer services directors earn 64% less than senior-level volunteer services directors.
   • Certifications. A volunteer services director with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a volunteer services director's salary.

   Average volunteer services director salary

   $54,005yearly

   $25.96 hourly rate

   ---

   Entry-level volunteer services director salary

   $32,000 yearly salary

   Updated January 21, 2026

4. Writing a volunteer services director job description

   A volunteer services director job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a volunteer services director job description:

   Volunteer services director job description example

   Director, Patient Relations, Interpreter Services, Service Excellence, Volunteers, and PBX - (LON009636) Description Position Summary:
   
   The Director of Patient Relations, Interpreter, Service Excellence, Volunteers, and PBX is responsible for operational oversight of service departments that enhance the patient experience at our two campuses, Long Beach Medical Center & Miller Children's & Women's Hospital Long Beach (LBMC, MCWHLB). Responsible for establishing processes for achieving desired outcomes and metrics, including those required by regulatory bodies.
   Principal Duties and Responsibilities:
   
   Continuously monitor external and internal benchmarks to assess performance level and recommend short and long term actions for achieving strategic goals.
   Monitor and evaluate the results of HCAHPS/Patient Satisfaction Surveys and share survey feedback with staff and leaders.
   Lead, track, and monitor targeted Patient Experience improvement initiatives; Serving as the Chair of Inter-professional Experience Committee (iPEC).
   Manage Press Ganey/patient satisfaction vendor website access and train leaders on reporting capabilities and data analysis.
   Collaborate with department managers and senior leaders to mitigate/address patient and family grievances/complaints.
   Coordinate communication between patients, families and medical staff, providing patients with information on hospital services, procedures and protocols, and ensuring all concerns and complaints are directed to appropriate units within the medical center for resolution.
   Lead and coordinate Grievance Committee meetings to ensure regulatory compliance.
   Develop patient experience/customer service training curriculum and orient staff to availability of language access/Interpreter Service resources.
   Develops and administers policies and procedures that provide a high level of quality care and services for patients and their families.
   Oversee both LBMC/MCWHLB Simply Better Employee Recognition Committee and Simply Better Department Recognition Committee.
   Provides input to strategic decisions that affect the functional area of responsibility.
   Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
   Accountable for the overall administrative planning and coordination of staffing, fiscal and material resources.
   Assists with developing and implementing new programs and policies to provide a high level of quality care and services for patients.
   Prepare and give presentations to leadership on Patient Experience initiatives and new employee and physician orientation.
   Provide regular and consistent updates on all training activities and other special projects to the VP of Quality & Patient Safety.
   
   Qualifications Experience
   
   Bachelor's degree in related area and / or equivalent experience / training. In depth knowledge in patient satisfaction and patient experience concepts. Strong knowledge of industry trends.
   Understanding of regulatory requirements (CMS, TJC, CDPH). Advanced verbal, written and interpersonal, communication. Ability to motivate, influence and persuade. Strong active listening.
   
   Primary Location: United States-California-Long BeachJob: Management, AdministrationOrganization: Long Beach Memorial Medical CenterSchedule: Full-time Employee Status: RegularJob Level: DirectorJob Posting: Sep 27, 2022, 8:47:50 PMWork Schedule: 8/80 work shift hours (hospital) Shift: Day JobDepartment Name: LMC-863001 - Customer Service

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5. Post your job

   To find volunteer services directors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any volunteer services directors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level volunteer services directors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your volunteer services director job on Zippia to find and recruit volunteer services director candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with volunteer services director candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new volunteer services director

   Once you've decided on a perfect volunteer services director candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new volunteer services director. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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