How to hire a warranty clerk

How to hire a warranty clerk, step by step

Here's a step-by-step warranty clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a warranty clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new warranty clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a warranty clerk, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect warranty clerk also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of warranty clerk salaries for various roles:

   Type of Warranty Clerk	Description	Hourly rate
   Warranty Clerk	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-17
   Service Advisor	Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics... Show more	$12-37
   Customer Service Agent	Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers... Show more	$11-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Schedule Appointments
   • Service Appointments
   • Data Entry
   • Customer Service
   • RV
   • Warranty Receivables
   • Payroll
   • Warranty Claims
   • Computer System
   • Repair Orders
   • Toyota
   • ADP
   • Chrysler
   • Warranty Issues

   Check all skills

   Responsibilities:

   • Coordinate advertising campaigns with corporate Mazda and manage advertising co-op funding.
   • Complete titles & MSO's & send them to the DMV.
   • Record accounting payments and verify balance into ADP systems.
   • Used ADP computer program daily to create, correct, and print service invoices.
   • Perform duties of clerk, cashier and receptionist for Mitsubishi, Hyundai and Pontiac.
   • Track CSI performance for Kia, and provide solutions on how to increase performance.

3. Make a budget

   Including a salary range in your warranty clerk job description is a great way to entice the best and brightest candidates. A warranty clerk salary can vary based on several factors:

   • Location. For example, warranty clerks' average salary in mississippi is 51% less than in massachusetts.
   • Seniority. Entry-level warranty clerks earn 33% less than senior-level warranty clerks.
   • Certifications. A warranty clerk with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a warranty clerk's salary.

   Average warranty clerk salary

   $14.60hourly

   $30,364 yearly

   ---

   Entry-level warranty clerk salary

   $24,000 yearly salary

   Updated January 20, 2026

4. Writing a warranty clerk job description

   A good warranty clerk job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a warranty clerk job description:

   Warranty clerk job description example

   Full time position responsible for successful operation and accountability for scheduling, processing
   to completion, warranty and exceptional customer service.
   
   Qualifications:
   Minimum of 1 to 3 years RV experience. Customer relations ability, ability to plan and control,
   product knowledge, administrative skills to include computers, problem solving ability, multitasking.
   
   Job Requirements
   Answer telephones and assist customers with questions about unit and technical questions as needed. Manage work orders on a daily basis through proper Work Order Management. Follow the FDMRV check-in procedure when dropping off new units. Process the customer's work order efficiently through the Shop, Warranty and Parts Develop and maintain high morale with team members throughout all departments. Schedule work orders to technicians ensuring, that by 8:30 am daily, all work is properly routed and staged for each technician. Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels. Process all warranty claims within 24 hours of receiving the pcc's. Once warranty is approved, re-schedule work back to shop for completion. Finalize all warranty in a timely manner keeping the warranty clerk screen current at all times. Follow-up with technicians to ensure all warranty parts are tagged and returned. Send all warranty part returns to the parts department for proper shipping returns. Keep and maintain a safe work environment and ensure compliance of all OSHA regulations. Check all work to ensure that the quality of work performed is satisfactory and signed off. Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle. Obtain customer signatures on all repair orders and warranty claim forms when applicable Work a minimum of 45 hours during each pay period; less any approved and paid time off. Additional responsibilities as required or directed.
   Benefits:
   401k Health, vision, and dental insurance Paid time off
   It's easy to apply, so apply today!

   Copy this example

   

5. Post your job

   There are a few common ways to find warranty clerks for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your warranty clerk job on Zippia to find and recruit warranty clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit warranty clerks, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new warranty clerk

   Once you've decided on a perfect warranty clerk candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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