How to hire a workflow coordinator

How to hire a workflow coordinator, step by step

Here's a step-by-step workflow coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a workflow coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new workflow coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the workflow coordinator you need to hire. Certain workflow coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A workflow coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, workflow coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of workflow coordinator salaries for various roles:

   Type of Workflow Coordinator	Description	Hourly rate
   Workflow Coordinator		$14-24
   Customer Service Supervisor	A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints... Show more	$12-25
   Service Supervisor	A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit... Show more	$16-38

   Show more

2. Create an ideal candidate profile

   Common skills:

   • PowerPoint
   • Proofreading
   • Word Processing
   • PDF
   • Troubleshoot
   • Good Judgment
   • Data Entry
   • Litigation
   • Lockbox
   • SharePoint
   • Problem Resolution
   • HIPAA
   • QA
   • Process Improvement

   Check all skills

   Responsibilities:

   • Provide leadership development opportunities for youth and lead community events and activities for the community.
   • Consolidate all files to meet clients SLA's.
   • Perform safety audits, ensuring site wide compliance with OSHA standards.
   • Work one-on-one with technicians to help diagnose / troubleshoot issues with equipment.
   • Utilize RF scanning systems to improve accuracy and ease of checking materials.
   • Assist with payroll, including inputting daily production numbers, printing payroll checks.

3. Make a budget

   Including a salary range in your workflow coordinator job description is one of the best ways to attract top talent. A workflow coordinator can vary based on:

   • Location. For example, workflow coordinators' average salary in south carolina is 41% less than in california.
   • Seniority. Entry-level workflow coordinators 40% less than senior-level workflow coordinators.
   • Certifications. A workflow coordinator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a workflow coordinator's salary.

   Average workflow coordinator salary

   $39,208yearly

   $18.85 hourly rate

   ---

   Entry-level workflow coordinator salary

   $30,000 yearly salary

   Updated January 19, 2026

4. Writing a workflow coordinator job description

   A job description for a workflow coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a workflow coordinator job description:

   Workflow coordinator job description example

   Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
   
   You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
   Payment Processing Workflow Coordinator
   
   Recruiting Now
   
   Conduent Business Services - Charlotte, NC
   
   Creative Shift- Sat (6AM-4:30PM), Sun (6AM-4:30PM), Mon(8AM-6:30PM), and Wed (8AM-6:30PM)
   
   $19/hr +FT +Benefits + OT
   
   Job Summary:
   
   This position supports the Treasury Management Operations Division in the Wholesale Lockbox Department. The individual who fills this position will be responsible for receiving incoming mail, operating the automated MPS40 mail sorter, preparing mail for deliver to the appropriate areas within the lockbox department, and preparing outgoing packages daily. This is also considered a production-oriented position, which includes adherence to Client based service level agreement goals.
   
   Primary Job Duties:
   
   * Manages/ Oversees more complex tasks that are escalated due to issues.
   * Acts as dominant expert.
   * Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
   * Ensures Quality is met (as per client expectations) for all volumes processed during respective shifts.
   * Coordinates appropriate staffing, interviews candidates.
   * Collaborates with Supervisors on key performance measures as set by the client.
   * Facilitates work allocation.
   * Tracks/ monitors daily and monthly reporting.
   * Participates in progress improvement without impacting quality of work
   * Communicates with teams and Managers to provide status of work.
   * Participates in meetings with internal teams and external clients.
   * Training and Crosstrain others as needed.
   
   Required Qualifications:
   
   * Must have 1 to 3 years of Lockbox experience or related experience
   * Must have the basic skills to use a telephone. computer, fax and/or adding machine as needed
   * Must be detail oriented, have good problem-solving skills, and accurately interpret information
   * Must meet the physical demands of the job (constant: binding, lifting, twisting, turning, sitting and/or standing for long periods of time)
   * Must have excellent communications skills and ability to follow written and verbal instructions
   * Must have experience working under strict deadlines in a production- oriented environment
   * Combination of seating, standing for periods of time and walking.
   
   Let me know if you know what are these:
   
   * Opex 50
   * Opex 150
   * Opex Falcon
   
   Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
   
   People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
   
   At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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5. Post your job

   There are a few common ways to find workflow coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your workflow coordinator job on Zippia to find and recruit workflow coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit workflow coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new workflow coordinator

   Once you've selected the best workflow coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new workflow coordinator first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a workflow coordinator?