What is a 911 communications manager and how to become one

Key steps to become a 911 communications manager

1. Explore 911 communications manager education requirements

   Most common 911 communications manager degrees

   Bachelor's

   42.9 %

   Associate

   35.7 %

   Certificate

   14.3 %

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2. Start to develop specific 911 communications manager skills

   Skills	Percentages
   CAD	40.35%
   NCIC	38.73%
   Phone Calls	20.91%

3. Complete relevant 911 communications manager training and internships

   Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New 911 communications managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a 911 communications manager based on U.S. Bureau of Labor Statistics data and data from real 911 communications manager resumes.

4. Research 911 communications manager duties and responsibilities

   • Manage email campaign calendar, produce and launch all email communications including audience segmentation, HTML and tracking/reporting.
   • Maintain EMD protocols and instruct callers in life preservation instructions until county services arrive.
   • Provide regular reports for information that include participation, cost analysis, and budgetary information for all events to determine ROI.
   • Enter information into ACIC /NCIC.

5. Apply for 911 communications manager jobs

   Now it's time to start searching for a 911 communications manager job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams