Access services librarian job description
Updated March 14, 2024
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Example access services librarian requirements on a job description
Access services librarian requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in access services librarian job postings.
Sample access services librarian requirements
- Minimum of a Master's Degree in Library Science
- Excellent computer literacy
- Knowledge of library access services
- Strong knowledge of library databases and library software
- Experience in customer service
Sample required access services librarian soft skills
- Able to multitask effectively
- Excellent interpersonal skills
- Passion for helping patrons
- Strong problem-solving abilities
- Excellent communication skills
Access services librarian job description example 1
Concordia University Irvine access services librarian job description
ROLE: The Access Services & Acquisitions Librarian is responsible for the operation of the library circulation desk and related functions including student employee supervision, overdue materials processing, stacks maintenance, and the management of library printing services. This position is also responsible for library back office processes including the acquisition of library materials and financial transactions. This position is also responsible for managing the library's interlibrary loan and mail services.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:
Access Services (65%)
* Preside over library circulation and front desk operations.
* Hire, train, supervise, and evaluate student employees.
* Manage overdue materials and process fines.
* Lead all stacks maintenance operations including sorting, shelving, shelf-reading, and shifting materials.
* Partner with the IT department to ensure that the library's student computers and printing/copying services are performing at an optimal level.
* Respond to patron complaints and resolve issues, such as inappropriate patron conduct, including - but not limited to - talking on cell phones and other inappropriate noise levels.
* Assist the Director in evaluating services, developing procedures, recommending policies, establishing work priorities, and planning improvements for the library.
* Assist the Director in managing the library's back office operations and organization.
* Administer the exchange of library materials through the library's interlibrary loan (ILL) service, including daily mail pickup and distribution.
Acquisitions (25%)
* Assist the Director with the financial oversight of the library including budget preparation, invoicing, and purchasing.
* Assist the Director with the selecting, ordering, receiving, recording, cataloging, and processing of new library resources, supplies, and equipment.
* Assist the Director with the maintenance of financial records, preparation of reports, and compiling of statistical information.
Other (10%)
* Work evenings and/or weekends.
* Compile annual library statistical reports on library usage, circulation, acquisition, patron services, and all other vital data pertaining to program evaluation and assessment.
* Assist the Instruction and Outreach Librarian with reference instruction and chat.
* Other duties may be assigned from time to time.
EDUCATION AND/OR EXPERIENCE:
Minimum of two years' experience in an academic library or other library setting is required. MLIS from an ALA-accredited program is highly desired.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:
Access Services (65%)
* Preside over library circulation and front desk operations.
* Hire, train, supervise, and evaluate student employees.
* Manage overdue materials and process fines.
* Lead all stacks maintenance operations including sorting, shelving, shelf-reading, and shifting materials.
* Partner with the IT department to ensure that the library's student computers and printing/copying services are performing at an optimal level.
* Respond to patron complaints and resolve issues, such as inappropriate patron conduct, including - but not limited to - talking on cell phones and other inappropriate noise levels.
* Assist the Director in evaluating services, developing procedures, recommending policies, establishing work priorities, and planning improvements for the library.
* Assist the Director in managing the library's back office operations and organization.
* Administer the exchange of library materials through the library's interlibrary loan (ILL) service, including daily mail pickup and distribution.
Acquisitions (25%)
* Assist the Director with the financial oversight of the library including budget preparation, invoicing, and purchasing.
* Assist the Director with the selecting, ordering, receiving, recording, cataloging, and processing of new library resources, supplies, and equipment.
* Assist the Director with the maintenance of financial records, preparation of reports, and compiling of statistical information.
Other (10%)
* Work evenings and/or weekends.
* Compile annual library statistical reports on library usage, circulation, acquisition, patron services, and all other vital data pertaining to program evaluation and assessment.
* Assist the Instruction and Outreach Librarian with reference instruction and chat.
* Other duties may be assigned from time to time.
EDUCATION AND/OR EXPERIENCE:
Minimum of two years' experience in an academic library or other library setting is required. MLIS from an ALA-accredited program is highly desired.
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Access services librarian job description example 2
North Central College access services librarian job description
Employment Status: Staff
Description of Key Responsibility:
1. Oversee library's Course Integrated Library Research Instruction Program. In conjunction with the Director of Library Services, develop and evaluate information literacy and instruction policies and procedures.
2. Develop and evaluate a comprehensive instructional program, related policies and procedures, and understand educational pedagogy that includes active learning and DEI .
3. Regularly assess the library's instructional services offerings against current research and trends.
4. Serve as library representative to the General Education Committee meetings and serve as the liaison to the general education program ( CARD ), particularly the first-year seminars and transfer seminars.
5. Teach all first-year seminar and library instruction sessions (Approximately 70 total classes per semester).
6. Serve as liaison to College Scholars program; coordinate librarian assignments with thesis students; teach HONR 300 library sessions.
7. Serve as library liaison to other departments located in the Learning Commons which may include programming and outreach, in conjunction with the Coordinator of Outreach and Liaison Services.
8. Serve as liaison to various academic departments. Participate in reference services, subject-specific library instruction, and collection development.
9. Teach or assist with the teaching of course integrated instructional sessions and/or credit courses with students, faculty, and staff, which may include team-teaching.
10. Prepare instructional materials in a variety of modalities, maintain content in digital tools like LibGuides, and collaborate with others when appropriate.
11. Compile program statistics and assist with library staff continuing education program.
12. With the Director's approval, may participate in library grant applications.
13. Cooperate as a team member with the library services staff in performing any duties essential to efficient library operations.
14. Attend seminars and training sessions to improve or update position-oriented skills and knowledge, when appropriate and funds permit.
15. Participate in local, state, and national library organizations, when appropriate and funds permit.
16. Fulfill other job-related duties as assigned by designated supervisor(s).
OTHER RESPONSIBILITIES
17. Support the College's mission, vision and values, and contribute to the advancement of the College's Strategic Plan.
18. Demonstrate a strong commitment to continuous quality improvement.
19. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Education/Training:
Master's degree in Library Science from an ALA accredited institution is required.
Experience:
Teaching or library instruction experience is required. Instructional design experience is strongly preferred. Collection development experience in an academic library setting is desired.
Position Summary:
To provide library services to Oesterle Library patrons and, in conjunction with the Director of Library
Services, oversees the library's Information Literacy and Instruction Program and outreach to the other departments in the Learning Commons. This is a Librarian level position that, in conjunction with other librarians, participates in reference, liaison, and collection development activities.
Description of Key Responsibility:
1. Oversee library's Course Integrated Library Research Instruction Program. In conjunction with the Director of Library Services, develop and evaluate information literacy and instruction policies and procedures.
2. Develop and evaluate a comprehensive instructional program, related policies and procedures, and understand educational pedagogy that includes active learning and DEI .
3. Regularly assess the library's instructional services offerings against current research and trends.
4. Serve as library representative to the General Education Committee meetings and serve as the liaison to the general education program ( CARD ), particularly the first-year seminars and transfer seminars.
5. Teach all first-year seminar and library instruction sessions (Approximately 70 total classes per semester).
6. Serve as liaison to College Scholars program; coordinate librarian assignments with thesis students; teach HONR 300 library sessions.
7. Serve as library liaison to other departments located in the Learning Commons which may include programming and outreach, in conjunction with the Coordinator of Outreach and Liaison Services.
8. Serve as liaison to various academic departments. Participate in reference services, subject-specific library instruction, and collection development.
9. Teach or assist with the teaching of course integrated instructional sessions and/or credit courses with students, faculty, and staff, which may include team-teaching.
10. Prepare instructional materials in a variety of modalities, maintain content in digital tools like LibGuides, and collaborate with others when appropriate.
11. Compile program statistics and assist with library staff continuing education program.
12. With the Director's approval, may participate in library grant applications.
13. Cooperate as a team member with the library services staff in performing any duties essential to efficient library operations.
14. Attend seminars and training sessions to improve or update position-oriented skills and knowledge, when appropriate and funds permit.
15. Participate in local, state, and national library organizations, when appropriate and funds permit.
16. Fulfill other job-related duties as assigned by designated supervisor(s).
OTHER RESPONSIBILITIES
17. Support the College's mission, vision and values, and contribute to the advancement of the College's Strategic Plan.
18. Demonstrate a strong commitment to continuous quality improvement.
19. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Education/Training:
Master's degree in Library Science from an ALA accredited institution is required.
Experience:
Teaching or library instruction experience is required. Instructional design experience is strongly preferred. Collection development experience in an academic library setting is desired.
Position Summary:
To provide library services to Oesterle Library patrons and, in conjunction with the Director of Library
Services, oversees the library's Information Literacy and Instruction Program and outreach to the other departments in the Learning Commons. This is a Librarian level position that, in conjunction with other librarians, participates in reference, liaison, and collection development activities.
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Access services librarian job description example 3
Baylor Scott & White Health access services librarian job description
The Supervisor of Access Services is responsible for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.
ESSENTIAL FUNCTIONS OF THE ROLE
Supervises the daily activities of an assigned Access Services unit: prepares and directs schedules to ensure appropriate staffing according to patient volume 24-7, monitors attendance of team members, and schedules breaks and shifts, as necessary. Responsible and accountable for overseeing daily operations and work-flows as well as customer and department satisfaction. Ensures timely follow up and escalation recovery is performed.
Monitors all outbound and inbound activities of the team according to performance standard goals. Improves quality results by evaluating processes and recommending changes.
Coordinates and enforcing system policies, procedures and productivity standards. Performs routine call quality reviews on recorded or live calls according to established procedures. Performs account research to assist with system level initiatives or requests (e.g., customer complaints, incorrect estimates, administrative write-offs.) Immediately reports any performance, productivity and behavioral related issues regarding staff to management for review.
Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and assists Access Services Director and Manager with flexing staff to volumes.
Motivates and mentors team members to maintain a positive and productive work environment, and creates and implements goals, action plans, and incentives to drive desired production results.
Performs call monitoring, coaching, training, and feedback and disciplining. Coaches, counsels and motivates employees.
Serves as a role model for staff in maintaining effective communication with internal and external customers, including employees, patients, guests, insurance companies, employers, doctors and hospital personnel.
Acts as an information source to ensure resolution of customer inquiries and complaints. Handles escalations on an as needed basis.
Administers and handles escalation requests for system and Revenue Cycle policies (e.g., Cash Handling, Financial Assistance, Point of Service, Out of Netowrk, Limited Plan, Outpatient Valid Orders).
Participates in the hiring process, and administers performance management, recognition and disciplinary actions. Assists with interviewing applicants, hiring, disciplinary actions and performance reviews.
KEY SUCCESS FACTORS
Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers. Requires basic knowledge of medical and coding terminology.
Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
Demonstrated ability to work independently.
Strong written and verbal communication skills.
Works Independently and self-starter.
Proven ability to problem-solve, perform critical thinking.
Requires excellent listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life ordeath situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Ability to maintain patient confidentiality in accordance with HIPPA guidelines.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
ESSENTIAL FUNCTIONS OF THE ROLE
Supervises the daily activities of an assigned Access Services unit: prepares and directs schedules to ensure appropriate staffing according to patient volume 24-7, monitors attendance of team members, and schedules breaks and shifts, as necessary. Responsible and accountable for overseeing daily operations and work-flows as well as customer and department satisfaction. Ensures timely follow up and escalation recovery is performed.
Monitors all outbound and inbound activities of the team according to performance standard goals. Improves quality results by evaluating processes and recommending changes.
Coordinates and enforcing system policies, procedures and productivity standards. Performs routine call quality reviews on recorded or live calls according to established procedures. Performs account research to assist with system level initiatives or requests (e.g., customer complaints, incorrect estimates, administrative write-offs.) Immediately reports any performance, productivity and behavioral related issues regarding staff to management for review.
Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and assists Access Services Director and Manager with flexing staff to volumes.
Motivates and mentors team members to maintain a positive and productive work environment, and creates and implements goals, action plans, and incentives to drive desired production results.
Performs call monitoring, coaching, training, and feedback and disciplining. Coaches, counsels and motivates employees.
Serves as a role model for staff in maintaining effective communication with internal and external customers, including employees, patients, guests, insurance companies, employers, doctors and hospital personnel.
Acts as an information source to ensure resolution of customer inquiries and complaints. Handles escalations on an as needed basis.
Administers and handles escalation requests for system and Revenue Cycle policies (e.g., Cash Handling, Financial Assistance, Point of Service, Out of Netowrk, Limited Plan, Outpatient Valid Orders).
Participates in the hiring process, and administers performance management, recognition and disciplinary actions. Assists with interviewing applicants, hiring, disciplinary actions and performance reviews.
KEY SUCCESS FACTORS
Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers. Requires basic knowledge of medical and coding terminology.
Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
Demonstrated ability to work independently.
Strong written and verbal communication skills.
Works Independently and self-starter.
Proven ability to problem-solve, perform critical thinking.
Requires excellent listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life ordeath situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Ability to maintain patient confidentiality in accordance with HIPPA guidelines.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
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Updated March 14, 2024
Updated March 14, 2024