Account and program manager job description

As the manufacturing arm for our customers, Mack has built a worldwide reputation for plastic injection molding, machining, design work, sheet metal fabrication and contract manufacturing. The Mack team helps launch new products for some of the top fortune 500 companies, as well as cutting-edge technologies for start-up organizations. At the core of our business is manufacturing, and manufacturing operators are integral to achieving the Company’s mission – Total Customer Satisfaction.

Mack Molding recognizes our employees as our most valuable asset and is committed to ensuring they have competitive compensation packages, diverse career paths, advancement opportunities and engaging work environment.

Resumes accepted from qualified applicants only.

Essential Responsibilities.

Obtaining all required customer documentation, specifications, etc. and communicating to the organization..

Program introduction to the organization through cross-functional teams..

Act as the customer liaison and will manage the timeline of any developmental activities required for the program with the customer..

Ensuring any Engineering Work Orders (EWOs) and Shop Orders are initiated as required..

Management of the cost model (“estimate”) for products in conjunction with the S & E Director..

Responsible for all ongoing commercial and relationship aspects of customer account(s)..

Responsible for the ongoing demand management data supplied by customers for planning purposes..

Management of warranty agreements and claims related to those agreements..

Responsible for customer asset management through the life of the program..

Maintain customer satisfaction by effective coordination of the activities of customer service, engineering, project management, plant operation, quality and finance to best serve customer needs..

Develop and expand current business within assigned accounts by developing relationships and expanding Mack's participation in molding, painting, assembly, and contract mfg. opportunities..

Sell and develop new tooling and programs at profitable levels..

Follow up and assist in part cost analysis and cost reduction opportunities to improve job profitability and customer initiatives..

Assist Customer Service with part pricing needs as well as other customer concerns..

Maintain ISO compliance through the use and understanding of Mack ISO policies and procedures..

Follow all Safety rules and regulations and maintain Mack standard of housekeeping..

Perform other duties as necessitated by change or condition as assigned by Supervisor..

Act as Customer Representative to ensure that customer requirements are addressed..

Responsible for maintaining Determination of Requirements Related to Product Process.

Job Qualifications/License/Education/Required Experience.

Bachelor's degree in engineering, business management, or a related technical area.

Advanced degree is a strong plus.

.Working knowledge of injection molding tooling and tool building practices and injection molding processes including secondary processes and equipment..

Possess a working knowledge of plastic materials, properties, usages and limitations. .

Capability to review, CAD models, drawings, and other part presentation data..

Good knowledge of Microsoft office..

Strong organizational skills, with a "can do" approach to project and people management..

Minimum of 5 years in management, with specific strengths in sales, engineering, project management, or general management associated with the plastics industry.

Unusual Working Conditions.

Exposure in-plant to temperatures between 50F and 110F and plant odors from plastic and paint processing..

Travel as necessary per business requirements.

Unusual Physical Requirements.

Ability to lift up to 30 lbs as required [when necessary]..

Ability to bend, walk and/or stand for prolonged periods of time.

Qualified applicants are considered for all positions without regard to race, creed,

color, religion, sexual orientation, gender identity, national origin, ancestry, age, place of birth, veteran status, genetic information, physical or mental condition, or any other legally protected status.

I certify that all information I have supplied on this form is correct to the best of my knowledge. I understand that omissions or deliberate misinformation will disqualify my application and, if hired, would serve as grounds for dismissal. I authorize Mack Molding Company to contact any organization or individual that I have listed on my employment application or resume or mentioned in job interviews and obtain from them any relevant information about my job qualifications. I understand that I am consenting to the release of any information about my education, experience, abilities or work-related characteristics or traits held or known by other organizations or individuals, including schools and educational institutions, professional or business associates, former supervisors, co-workers and friends and acquaintances that Mack Molding Company might contact while conducting a reference check or background investigation of my suitability for employment.

When appropriate for a business necessity, such as positions involving access to highly confidential information or employee records, security responsibilities or significant financial accountability, I understand that Mack Molding Company may require an Investigative consumer report from a consumer-reporting agency and/or a criminal background check. Mack Molding Company must first obtain my written consent before conducting either of these reports. All federal and state reporting laws will be followed during the background check process.

In exchange for Mack Molding Company's consideration of my employment application, I agree not to file or pursue any complaints, claims, or legal actions of any kind against any organization or individual that provides work-related information about me to Mack Molding Company or its agents in accordance with the terms and intent of this release. I also agree not to file or pursue any complaints, claims or legal actions against Mack Molding Company or any of its employees, representatives, or agents arising out of their efforts to obtain work­ related information about me.

Submission of this application is a preliminary step to employment and in no way obligates Mack Molding Company to offer employment to the applicant. Mack Molding Company has an "at will" employment relationship with its employees. This means that either the employee or Mack Molding Company may terminate the employment relationship at any time, with or without notice, for any reason or no reason at all. If hired, I understand I will be subject to an "at will" employment relationship. No statements made in pre-hire interviews or discussions, or in Company recruiting materials of any kind, may alter the "at will" employment relationship.

Minimum qualifications:

+ Bachelor's degree in Science, a related technical field, or equivalent practical experience.

+ 5 years of experience in a formal account management, client service, and/or management consulting role.

+ Ability to travel 30% of the time.

Preferred qualifications:

+ Experience within an organizational setting (e.g., Program management Office (PMO), geographic dispersion, etc.).

+ Experience in Data Center operations.

+ Ability to present materials to a range of partners on both technical and non-technical matters.

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

+ Establish a position as an advisor and advocate for internal customers regarding services deployed in non-Google owned data centers.

+ Work with customer technical leads, executives, and partners to manage and deliver infrastructure solutions.

+ Become a trusted expert in data center infrastructure solutions. Provide effective operational and technical advice.

+ Channel customers feedback to the delivery project management team to ensure excellent in-production experience.

+ Develop best practice recommendations based on customer engagement experience.

• Bachelor's Degree required
• Travel Industry experience preferred but not required
• 3+ years of customer service and/or sales experience

PC Skills:
General working knowledge of the following: Internet searching, MS Office (e.g. MS Word, Excel, Power point), MS Outlook, CRM tool.

Language Skills:

Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Physical and Mental Demands:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication's devices and other office equipment for prolonged periods of time throughout the work day.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel (for positions requiring travel) :

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.

We offer a competitive salary and a comprehensive benefits package including Medical, Dental, Vision, Life/AD&D, LTD, 401K, paid holidays, vacation, sick & personal time and more. Atlas Travel & Technology Group is a Certified B Corp organization and encourages diversity in our workplace.

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