How To Become An Account Delivery Manager: What It Is and Career Path

What is an account delivery manager and how to become one

Updated January 8, 2025

3 min read

The average account delivery manager salary is $121,018. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-8 years of experience to become an account delivery manager. Account delivery managers with a ITIL Foundation certification earn more money. Between 2018 and 2028, the career is expected to grow 16% and produce 82,400 job opportunities across the U.S.

ScoreAccount Delivery ManagerUS Average

Salary

8.2

Avg. Salary $121,018

Avg. Salary $59,228

Stability level

8.6

Growth rate 16%

Growth rate 0.3%

Diversity

1.7

Race

American Indian and Alaska Native 0.21%

Asian 12.67%

Black or African American 6.66%

Hispanic or Latino 9.99%

Unknown 5.20%

White 65.28%

Gender

female 12.45%

male 87.55%

Age - 47

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 47

Stress level

8.6

Stress level is very high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.1

Work life balance is fair

6.4 - fair

Key steps to become an account delivery manager

Explore account delivery manager education requirements

Most common account delivery manager degrees

Bachelor's

50.5 %

High School Diploma

20.4 %

Associate

12.6 %

Start to develop specific account delivery manager skills

Skills	Percentages
Service Delivery	13.58%
Customer Satisfaction	9.34%
SLA	8.89%
Client Relationships	6.54%
Cloud	5.33%

Complete relevant account delivery manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New account delivery managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an account delivery manager based on U.S. Bureau of Labor Statistics data and data from real account delivery manager resumes.

Research account delivery manager duties and responsibilities

Create reporting model and processes and manage team performance toward achieving SLA.
Deliver account planning and manage end-to-end support delivery for large healthcare account.
Manage product deployments, data migration and transformation, infrastructure (network connectivity, storage requirements, processing requirements).
Train others on the ITIL processes.

Prepare your account delivery manager resume

When your background is strong enough, you can start writing your account delivery manager resume.

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