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Account manager internship skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account manager internship skills. We ranked the top skills for account manager interns based on the percentage of resumes they appeared on. For example, 41.6% of account manager internship resumes contained customer service as a skill. Continue reading to find out what skills an account manager internship needs to be successful in the workplace.

15 account manager internship skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account manager interns use customer service:

Participated in all management decisions regarding inventory, human resources, employee supervision, customer service issues and marketing.
Served as a liaison between Investment Firms and financial custodians accurately managing multiple brokerage accounts with unparalleled customer service.

2. Cleanliness

Here's how account manager interns use cleanliness:

Inspected the store for orderliness and cleanliness Meeting goals of sales, credit applications, shrinkage, and payroll Prioritized work log
Maintained ticket times, controlled waste, cleanliness, and provided excellent team work.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how account manager interns use crm:

Capture future opportunities as well as maintain business relationships with the use of Customer Relationship Management (CRM) software system.
Created & updated company CRM and case studies of all events & programs to build relationships.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account manager interns use account management:

Managed accounts for individuals on the personal and group level, expanding understanding of account management.
Provided assistance in report development to senior account management using Salesforce.

5. Financial Products

Financial products refer to instruments through which an individual can invest, borrow or save money. Such devices include credit cards, shares, deposits, bonds, and loans.

Here's how account manager interns use financial products:

Developed consumer outreach and informational marketing campaigns to highlight financial products and promotional offerings.
Reviewed and organized financial products contract.

6. Sales Strategies

Here's how account manager interns use sales strategies:

Developed residual engagements through use of effective sales strategies.
Planned and executed marketing and sales strategies in order to maximize sales efficiency.

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7. Market Research

Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.

Here's how account manager interns use market research:

Conducted in market research and competitive analysis.
Utilized Nielsen market research data and software to generate reports and automated the process to reduce report generation time.

8. Indesign

Here's how account manager interns use indesign:

Developed promotional fliers for seasonal sales using Adobe InDesign

9. Facebook

Here's how account manager interns use facebook:

Delivered value-added services to add impact to print ads, e.g., social media blasts through Facebook and Twitter.
Maintain our company Facebook page used for marketing as well as keeping in touch with clients.

10. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how account manager interns use customer relationships:

Focus on customer relationships and ensure the most positive experience for each customer.
Establish new long-term customer relationships and add them to follow up database.

11. Press Releases

Here's how account manager interns use press releases:

Authored newsletters targeting existing and potential sponsors of conferences and events as well as press releases for the FAA website.
Drafted and distributed press releases, web blurbs, newsletters, media clippings and developed media distribution lists.

12. Creative Briefs

Here's how account manager interns use creative briefs:

Conceptualized and wrote creative briefs for Fusion5 Ultra Sensitive Twin-pack packaging designs.
Develop creative briefs and campaign concepts Manage cost estimates Manage relationship with subcontractors

13. PowerPoint

Here's how account manager interns use powerpoint:

Developed a visual proposal for Harley Davidson through an extensive presentation using PowerPoint, Excel, and Flash.
Created PowerPoint presentations for clients, managers, and spirits division account managers.

14. Client Relations

Here's how account manager interns use client relations:

Aided in maintaining existing client relationships of high-net-worth individuals and their related businesses.
Identified and developed potential clients and managed exiting client relationship.

15. Twitter

Here's how account manager interns use twitter:

Fostered interactive OnStar customer relationships via Twitter, composing 60 monthly tweets with reach of >27.6K followers.
Spearhead content for the Panasonic Office Solutions Twitter channel; grew brand reach by 30% since launch.

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What skills help Account Manager Interns find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account manager internship resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account manager internship skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account manager internships need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

Do you want to know more?

List of account manager internship skills to add to your resume

The most important skills for an account manager internship resume and required skills for an account manager internship to have include:

Customer Service
Cleanliness
CRM
Account Management
Financial Products
Sales Strategies
Market Research
Indesign
Facebook
Customer Relationships
Press Releases
Creative Briefs
PowerPoint
Client Relations
Twitter
RAN

Instagram
Financial Statements
ROI
SEO
Financial Reports
HR
Customer Satisfaction
Customer Accounts
Blog Posts
Client Accounts
Product Knowledge
Linkedin
Cold Calls
Business Development
QuickBooks
Google Adwords

Sales Presentations
Sales Techniques
Financial Data
Bank Products
Search Engine
Professional Development
Direct Sales
Customer Inquiries
Competitive Analysis
Training Programs
Customer Data
Client Satisfaction
Windows
Conference Calls
Corporate Clients

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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