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Account processor skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Frank Longo
Below we've compiled a list of the most critical account processor skills. We ranked the top skills for account processors based on the percentage of resumes they appeared on. For example, 23.1% of account processor resumes contained customer service as a skill. Continue reading to find out what skills an account processor needs to be successful in the workplace.

15 account processor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account processors use customer service:
  • Provide exceptional customer service to any customer inquiring or requesting assistance with their account.
  • Processed billing, completed data-entry and provided clerical and customer service Support

2. Customer Accounts

Here's how account processors use customer accounts:
  • Maintained customer accounts, including performing transactions for write-offs as necessary.
  • Analyzed customer accounts to determine eligibility for PUCO mandated payment plans.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how account processors use data entry:
  • Process rejected item using alpha numeric data entry.
  • Provided data entry of coded medical patient account information

4. Customer Inquiries

Here's how account processors use customer inquiries:
  • Answered customer inquiries, resolved customer problems and responded to customer requests for information professionally to ensure a quality transaction experience.
  • Answer customer inquiries, resolve customer problems and respond to customer requests for information.

5. Customer Problems

Customer problems are a detailed description of issues customers face using the company's product and/or service. This is usually the difference between what a company promises and what its products or services deliver to customers.

Here's how account processors use customer problems:
  • Analyze, interpret, and resolve customer problems that relate in any way to banking services tasks.
  • Researched and resolved customer problems referred by the branch offices.

6. A/R

Here's how account processors use a/r:
  • Assisted others in the department as needed specifically A/R and performed other related tasks assigned by Finance Manager.
  • Processed receipt of payments, balanced accounts, posted payments into A/R system, prepared daily deposit

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7. Credit Card Payments

Here's how account processors use credit card payments:
  • Accepted credit card payments from customers over the phone and processed recurring payments.
  • Process credit card payments and balance daily reports for management.

8. Financial Reports

Here's how account processors use financial reports:
  • Prepared, processed, printed and delivered monthly financial reports and other related reports, as required.
  • Maintained financial reports and records and assisted the company with accounts receivable and accounts payable issues.

9. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how account processors use ach:
  • Posted ACH and wire payments that come through the bank on a daily basis.
  • Processed ACH's due to carriers based off incoming money and invoices.

10. Cash Receipts

Here's how account processors use cash receipts:
  • Worked with four other people to code and apply $2.5-$5.5 mil in cash receipts daily.
  • Maintained daily bank accounts, completing direct bill, reconciliations and cash receipts.

11. General Ledger

Here's how account processors use general ledger:
  • Researched depository errors and correcting General Ledger activity pertaining to the Daily Report.
  • Maintained and reconciled general ledger for accounting department on as needed basis.

12. Lockbox

Here's how account processors use lockbox:
  • Proof, collate, batch, and mail correspondences to commercial customers in the Wholesale Lockbox Department.
  • Cross trained to assist in daily lockbox application.

13. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how account processors use collection calls:
  • Place collection calls to customers and perform related follow up activities.
  • Conducted collection calls on past due balances.

14. Client Accounts

Here's how account processors use client accounts:
  • Make deposits, withdrawals and transfers for all client accounts.
  • Posted payment changes to client accounts.

15. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how account processors use patient accounts:
  • Calculated inpatient account summaries and submitted claims to insurance companies.
  • Reconciled patient accounts for patient and/or insurance refunds.
top-skills

What skills help Account Processors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What hard/technical skills are most important for account processors?

Frank Longo

Assistant Professor of Business, Centenary University

Proficiency with emerging technology is an attention-getter. We should note that the Certified Public Accountants Exam will contain three sections by 2024, including Data Analytics, Tax Compliance and Planning, and Information System and Controls. A basic knowledge will be required in each of these, and the CPA candidate will identify one area of the above for more detailed testing. This change in knowledge requirements reflects the skills employers see as most important to hire. Using technology in any of these areas can move a candidate to the top of the hiring list. We should emphasize that the job candidate does not need to be an expert in each area, but the ability to effectively use technology in one area is important. Employers are looking for the ability to use technology in information security, business processes, information systems, IT audits, data analytics, and tax planning but not all of them.

Keep in mind that successful firms performed audits, prepared tax returns, advised clients on data security, and much more during the pandemic, and they often did so remotely. This can be expected to continue into the future.
Do you want to know more?
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List of account processor skills to add to your resume

Account processor skills

The most important skills for an account processor resume and required skills for an account processor to have include:

  • Customer Service
  • Customer Accounts
  • Data Entry
  • Customer Inquiries
  • Customer Problems
  • A/R
  • Credit Card Payments
  • Financial Reports
  • ACH
  • Cash Receipts
  • General Ledger
  • Lockbox
  • Collection Calls
  • Client Accounts
  • Patient Accounts
  • QuickBooks
  • Customer Payments
  • Journal Entries
  • Computer System
  • Bank Deposits
  • Payroll
  • Medicaid
  • Billing Issues
  • Payment Processing
  • Cash Application
  • Medicare
  • Account Maintenance
  • Financial Statements
  • Financial Transactions
  • Address Changes
  • Delinquent Accounts
  • Wire Transfers
  • Expense Reports
  • Account Numbers
  • Financial Data
  • Billing System
  • Credit Reports
  • Outbound Calls
  • Inbound Calls
  • Bank Accounts
  • Policy Changes
  • Customer Issues
  • ARP
  • CPT
  • Bank Statements
  • ATM
  • Customer Request
  • Retirement Accounts
  • PowerPoint
  • IRS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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