How To Become An Account Support Manager: What It Is and Career Path

What is an account support manager and how to become one

Updated January 8, 2025

4 min read

There are several different ways a business can offer tech support to its clients. Sometimes, it offers generalized support to all clients through a call center or tech support hotline. For more long-term, important client relationships, the business may offer a dedicated support team. This is where the role of an account support manager comes in.

The account support manager usually develops strong, reliable relationships with the customers in their portfolio. They have strong technical skills to troubleshoot any problems that arise but also work in tandem with the tech support team. The account support manager also develops plans to improve the work of the whole department.

Most account support managers have at least a bachelor's degree, although it is still possible to find a job in this field without one. The most important skill to succeed in this role is previous customer service experience, maybe through experience as a customer service representative.

ScoreAccount Support ManagerUS Average

Salary

5.1

Avg. Salary $65,533

Avg. Salary $59,228

Stability level

8.0

Growth rate 8%

Growth rate 0.3%

Diversity

4.4

Race

American Indian and Alaska Native 0.67%

Asian 6.08%

Black or African American 10.52%

Hispanic or Latino 16.77%

Unknown 4.86%

White 61.10%

Gender

female 46.57%

male 53.43%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become an account support manager

Explore account support manager education requirements

Most common account support manager degrees

Bachelor's

66.1 %

Associate

15.8 %

Master's

10.5 %

Start to develop specific account support manager skills

Skills	Percentages
Support Services	11.26%
Account Management	10.21%
Project Management	10.13%
Service Delivery	6.61%
Support Account	6.50%

Complete relevant account support manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New account support managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an account support manager based on U.S. Bureau of Labor Statistics data and data from real account support manager resumes.

Research account support manager duties and responsibilities

Spearhead and lead several initiatives internally to address operational challenges, improving the VMware service organization's service delivery model.
Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
Maintain customer accounts through system tools CRM and SalesForce.
Consult and collaborate with various lines of technical services to ensure SLA's are meet.

Apply for account support manager jobs

Now it's time to start searching for an account support manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do account support managers rate their job?

-/5

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Account support manager reviews

A zippia user wrote a review on Jul 2019

Cons

Hectic and crazy busy.

Pros

Building relationships with clients and earning their trust.

A zippia user wrote a review on May 2019