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What is an advanced technical support and how to become one
Avg. Salary $92,296
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.57%
Black or African American 10.40%
Hispanic or Latino 16.95%
Unknown 5.43%
White 56.23%
Genderfemale 41.35%
male 58.65%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Advanced technical support career paths
Key steps to become an advanced technical support
Explore advanced technical support education requirements
Start to develop specific advanced technical support skills
Skills Percentages Customer Service 17.55% Technical Troubleshooting 8.46% Inbound Calls 6.27% Technical Issues 4.99% Technical Support 4.63% Complete relevant advanced technical support training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New advanced technical supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an advanced technical support based on U.S. Bureau of Labor Statistics data and data from real advanced technical support resumes.Research advanced technical support duties and responsibilities
- Manage all operating end-user software including JavaScript - updating/installing Java.
- Use of software to include the XP / windows.
- Support, install and upgrade SCCM workstation client software.
- Travele to remote locations to replace and repair servers, workstations and other equipment.
Prepare your advanced technical support resume
When your background is strong enough, you can start writing your advanced technical support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an advanced technical support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable advanced technical support resume templates
Build a professional advanced technical support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your advanced technical support resume.
Apply for advanced technical support jobs
Now it's time to start searching for an advanced technical support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first advanced technical support job
Are you an advanced technical support?
Share your story for a free salary report.
Average advanced technical support salary
The average advanced technical support salary in the United States is $92,296 per year or $44 per hour. Advanced technical support salaries range between $63,000 and $134,000 per year.
What am I worth?
How do advanced technical supports rate their job?
Advanced technical support reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
