Air export agent job description

We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.
If this all sounds good, let's talk more about what you'll be working on.

Responsibilities:

Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.Build great relationships with customers, responding timely and following up on issue resolution Provide reporting and documentation support to internal and external customers.Participate in customer business reviews.Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:
High school degree or GED equivalent Minimum of 1 year of Global Forwarding experience

Preferred Qualifications:
Values a diverse and inclusive work environment Proficient in Microsoft Office Suite of programs Excellent communication, prioritization, and multi-tasking skills Proven track record of strong customer service skills, interacting with customers and being client focused Excellent follow up with customers and the network Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs High level of attention to detail Ability to work in a fast-paced and deadline-driven environment Bachelor's degree

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan) Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid and floating holidays Paid time off (PTO) Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
• 75% preparation of export shipments and distribution of documents.

• 25% general business support function as assigned

• Effectively communicate with customers, overseas agents and subcontractors.

• Plan and arrange carriers for each shipment.

• Prepare export shipments for assigned customers. This may include, shipping, labeling, and distribution of cargo. Generate pick-up orders and shipping labels as needed.

• Ensure shipments are processed according to internal and external compliance regulations

• Filing and data entry using AS/400 system.

• Issue freight bills and invoices and responsible for collecting unpaid invoices within credit terms.

• Own key accounts and ensure they are serviced with best practice and retention in mind

• Meet KPI standards in accordance with Company/Branch initiatives

• Must develop, demonstrate and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times.

• 1-2 years industry experience preferred

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.

• Computer proficiency (MS Work, Excel, Lotus Notes, AS/400)

• Some knowledge of general and Export Computer application technology desirable

• Some knowledge of international commerce (sales and payment term, method, customs regulations etc.) desirable

• Strong interpersonal, verbal and written communications

• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

• Good teamwork skills and inclination

• Patience - ability to deal with complex processes that may involve multiple levels of approval

Organization Relationships:

Will work with all levels in the organization. Working closely with the warehouse staff and AGM

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone. Most communication is via email. Occasionally going to the warehouse to check on cargo.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

+ Medical, Dental, and Vision beginning the 1st of the month after 30 days.

+ 401k with a company match

+ Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.

+ Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


External Company URL: nipponexpressusa.com

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals

+ 250+ locations worldwide

+ Fortune 500

+ Globally unified systems

Scope of Position:

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

+ Ensure smooth and timely freight process flow.

+ Prepare various documents for international transportation.

+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.

+ Ensure accurate and timely client and vendors billing.

+ Ensure accurate and timely data entry into our operating system.

+ Interact with our customers in arranging their international export shipments, meeting customer service standards.

+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

+ Understand department process flow, constantly looking for areas of improved efficiency.

+ Ensure all customers standard operating procedures are followed as per the DLSOP.

+ Work with the team on meeting KPI standards, as per the company's procedures.

+ Monitor shipment reports to ensure total customer satisfaction

+ Overseas communications

Support the supervisor in the following areas:

+ Daily review Stat 1 and operational reports and work with team on updating event codes

+ Audit files and work with the team on meeting operating process standards

+ Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.

+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

+ Proactively work to maintain and monitor accounts payment within 30 days.

+ Ensure company credit procedures are followed and utilized effectively.

+ Accurate and timely billing of vendors and resolve accounting issues.

+ Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.

+ Monitor intercompany accounting discrepancies via AJAX report.

Sales / Retention:

+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

+ Participate to the transition of new business/ updates to existing business.

+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

+ Identify with manager / supervisor, develop, and mentor your No. 2.

+ Support the supervisor where needed:

+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

+ Be a guide for the team - mentor agents

+ Ensure team meets company standards of 52 hours training per year per employee.

+ Follow-up new hires training as per the company requirement standards.

+ Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

+ Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)

+ Be open to implementing new system changes and enhancements with your team.

+ Be involved and suggest system/process improvements.

+ Set the tone of this environment within your team.

Culture:

+ Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

+ 2 years of industry specific qualification (country specific).

+ Good market and product knowledge.

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

+ Pro-active, strong organizational skills.

+ Good computer skills (Excel, Word).

+ Hazardous Materials certification (preferred).

+ Fluent in English.

Reporting Structure: Air Export Supervisor

Expeditors offers excellent benefits

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance

+ 401(k) Retirement Savings Plan (US only)

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.