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Airport operations supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical airport operations supervisor skills. We ranked the top skills for airport operations supervisors based on the percentage of resumes they appeared on. For example, 8.8% of airport operations supervisor resumes contained customer service as a skill. Continue reading to find out what skills an airport operations supervisor needs to be successful in the workplace.

15 airport operations supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how airport operations supervisors use customer service:

Monitored Customer Service Representatives compliance with OSHA and Federal Aviation Administration safety and security guidelines.
Conducted interviews at the request of Human Resources, and led training initiatives for Operations Sales Agents and Customer Service employees.

2. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how airport operations supervisors use management system:

Converted training programs from paper-based to web hosted learning management system for over 100 employees.

3. Develop Team

Here's how airport operations supervisors use develop team:

Participate in briefings, and develop team communications to ensure the airline will maintain and profit.

4. Reservations

Here's how airport operations supervisors use reservations:

Managed travel arrangements, including itineraries, hotel and travel reservations, authorizations for Supervisors and crew members.
Document in reservations any additional documentation for future travel.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how airport operations supervisors use continuous improvement:

Interact with customers to identify needs or issues; develop and support standard work and continuous improvement processes.
Develop and support standard work and continuous improvement processes.

6. Emergency Situations

Here's how airport operations supervisors use emergency situations:

Provided technical, logistical and administrative support to airport operations including construction activities, special operations and emergency situations.
Experience leading a team in high pressure contingency operations in an airport environment during emergency situations.

7. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how airport operations supervisors use tsa:

Monitored the centralized security system to enforce TSA regulations.
Worked closely with TSA, Guam Airport Authority, and CBP daily and during irregular operations.

8. Performance Standards

A performance standard is an expected level of quality that must be met for a process, procedure, or goal to be considered successful or complete. They can be found across a variety of industries including everything from product testing to educational testing.

Here's how airport operations supervisors use performance standards:

Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and maintaining the company brand.
Insured crews maintained training and performance standards.

9. Technical Guidance

Technical guidance refers to the various guidelines or resources in the form of handbooks, checklists, tools/toolkits, or surveillance protocols, that reflects the generally accepted technical practices necessary to meet a requirement.

Here's how airport operations supervisors use technical guidance:

Provide technical guidance, interpreting company policies/procedures to ensure safety and security compliance.
Provided technical guidance and interprets company policies and procedures to assist employees in performing functional tasks.

10. Trend Analyses

Here's how airport operations supervisors use trend analyses:

Conduct trend analyses, review key metrics and take action to address items .not meeting expectations.

11. Performance Issues

The failure to meet the basic requirements of a job is called a performance issue. These issues are measured based on policies company culture and job objectives. Performance issues can broadly fall into either one or more categories quantity of work, quality of work, inappropriate behavior, and resistance to change.

Here's how airport operations supervisors use performance issues:

Confront and address inappropriate behavior and performance issues while providing specific feedback.
Focus on performance issues with the goal of changing co-worker behavior toward continuous improvement.

12. Customer Issues

Here's how airport operations supervisors use customer issues:

Solved driver and customer issues and complaints, providing solutions that enhance internal and external relationships.
Resolved issues with lost luggage and dealt with other customer issues.

13. Terminal Operations

Here's how airport operations supervisors use terminal operations:

Managed ground equipment allocation for all terminal operations.
Plan, direct, coordinate and review terminal operations for Terminal E and all security rooms throughout Logan International Airport.

14. Address Performance

Here's how airport operations supervisors use address performance:

Take disciplinary action to address performance problems.
Partner with vendor supervisory staff to define and address performance impacting shared goals and service delivery to United's customers.

15. Dependability

Here's how airport operations supervisors use dependability:

Lead and organize the activities of agents to ensure a safe working environment and on-time dependability.
Develop actions plans to affect behavior change (dependability, overall job performance).

What skills help Airport Operations Supervisors find jobs?

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List of airport operations supervisor skills to add to your resume

The most important skills for an airport operations supervisor resume and required skills for an airport operations supervisor to have include:

Customer Service
Management System
Develop Team
Reservations
Continuous Improvement
Emergency Situations
TSA
Performance Standards
Technical Guidance
Trend Analyses
Performance Issues
Customer Issues
Terminal Operations
Address Performance

Dependability
DOT
Federal Regulations
Air Traffic Control
NOTAMs
Performance Evaluations
FOD
Operational Issues
Safety Hazards
AOA
On-Time Performance
Federal Aviation Administration
Airmen
Disciplinary Actions

LAX
Aircraft Maintenance
Local Regulations
Arff
IAM
Airfield Operations
Landside Operations
Hazardous Materials
Firefighting
Cost Objectives
Aircraft Cabin
Direct Reports
Snow Removal Operations
State Regulations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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