Airport service supervisor job description

McGee Air Services is looking for Fleet (Cabin) Supervisors for our San Francisco

The Supervisor will foster and support an inclusive and high-performance operation where team member and customer safety is at the forefront. This role assigns and oversees the work of team members, stepping in to provide hands-on help when needed to exceed customer expectations. The Supervisor mentors and develops the skills of leads, agents, and trainers for continuous growth and learning. By demonstrating open and honest two-way communication the Supervisor ensures a successful operation at the station.

Do you match this skillset?...

* Promote and maintain a culture of safety at all times
* Lead a team in a fast-paced and ever-changing environment to meet and exceed operational targets while maintaining service, timeline, and compliance requirements
* Establish and maintain a culture that encourages communication, and where all team members feel valued, connected, and engaged in the success of the operation
* Recognize and celebrate individual and team performance
* Responsible for supervising the daily activities of Station Agents, including scheduling, training, attendance, discipline, and performance appraisal
* Evaluate individual and teamwork performance and provide necessary feedback. Coach and counsel as needed and document discussions and improvement plans
* Lead briefings with a focus on planned changes, explaining reasons for changes, safety topics, performance, and recognition
* Monitor, assess, and report on below-wing and team performance daily; identify trends and drive ongoing improvement
* Responsible for ensuring that equipment is available, maintained, and operated in a safe manner at all times, to include daily inspections and removal from service
* Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future
* Complete shift and daily reports to share performance with the local team and leadership
* Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times
* Other duties as assigned

The Benefits...

* Cost Free Insurance Package
* Paid days off - holidays/personal/vacation/sick
* Travel Privileges
* Advancement Opportunities
* Quarterly Bonuses
* Recognition Programs and incentives

We'd love if you have some of these...

* 6 months airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred
* Experience coaching and counseling employees on performance related issues preferred
* Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling
* Self-motivated individual able to work collaboratively in a team environment
* Able to lead, motivate, and successfully communicate with a diverse workgroup
* Proven ability to direct the work of others in a positive way
* Ability to juggle multiple tasks in a fast-paced environment
* Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
* Ability to lift up to 75 pounds on a frequent basis
* Flexibility to work varied shifts, weekends, and holidays
* High school diploma or equivalent preferred
* Must be at least 18 years of age
* Must be authorized to work in the U.S.

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

Equal Opportunity Employer/Veterans/Disabled

*Supervisor, Hub Services*

/United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States./

/A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry./
/And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world's most comprehensive global networks./
* *

*JOB SUMMARY:*

The*Supervisor*is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.

*JOB RESPONSIBILITIES:*

* Provide coaching and direction to the station personnel to achieve or exceed performance expectations
* Ensure compliance with all safety requirements
* Set a positive example for the station team members to ensure excellent customer service
* Maintain a positive work environment, strong employee relations and collaborative relationships
* Demonstrate a calm demeanor during periods of high volume or irregular operations
* Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
* Ensure all employees are properly trained and understand their assigned duties
* Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
* Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
* Perform other duties as assigned

*MINIMUM REQUIREMENTS:*

* High School Diploma and previous supervisory experience
* Ability to work independently
* Ability to work in a dynamic, fast paced operational environment
* Analytical thinking, goal-directed leadership and service-oriented performance
* Strong communication and interpersonal skills
* Strong problem solving skills and drive for excellence
* Organization and planning skills
* Strong leadership skills with the ability to motivate and coach others
* Experience supervising Union represented work group preferred
* Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid)
* MS Office applications
* Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
* Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

*SALARY RANGE: $48,000 - $53,000 *UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more.

/United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category./

**Job:** **UGE Airport Management & Administrative*

**Organization:** **United Ground Express*

**Title:** *Supervisor, Hub Services - Denver International Airport (DEN)*

**Location:** *CO-DEN - Denver*

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

+ Amazing employee flight privileges within the American Airlines global network

+ Training and development programs to take your career to the next level

+ Comprehensive health and life benefits (subject to location)

How will you make an impact?

Responsibilities

+ Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations

+ Analyzes and resolves work problems, or assists workers in solving work problems

+ Initiates or suggests plans to motivate workers to achieve work goals

+ Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures

+ May train new workers, maintains time and attendance records as well as personnel files and performance records

+ The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments

+ The Supervisor may confer with workers' representatives to resolve grievances

+ When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised

+ When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved

+ Required to operate Company equipment and/or drive Company vehicles

Who are we looking for?

Requirements

+ Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team

+ The ability to show initiative and critical thinking skills are necessary

+ Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

+ Minimum age of 18

+ High school diploma or GED equivalent; college degree preferred

+ Valid state driver's license

+ Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications

+ Demonstrated ability to communicate verbally and in writing

+ Possess the legal right to work in the United States

+ Must be able to read, write, fluently speak, and understand the English language

+ Previous supervisory experience preferred

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.


Street: 7800 COL. H WEIR COOK MEMORIAL