Answering service telephone operator demographics and statistics in the US
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Answering service telephone operator demographics by:
Answering service telephone operator gender statistics
85.4% of answering service telephone operators are women and 14.6% of answering service telephone operators are men.
- Female, 85.4%
- Male, 14.6%
Answering service telephone operator gender ratio
| Gender | Percentages |
|---|---|
| Female | 85.4% |
| Male | 14.6% |
Answering service telephone operator gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$36,853
Female income
$35,962
Answering service telephone operator gender ratio over time
This data breaks down the percentage of men and women in answering service telephone operator positions over time. Currently, 85.4% of answering service telephone operators are female.
Answering service telephone operator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 16.69% | 83.31% |
| 2011 | 17.90% | 82.10% |
| 2012 | 16.83% | 83.17% |
| 2013 | 19.23% | 80.77% |
| 2014 | 16.93% | 83.07% |
| 2015 | 18.80% | 81.20% |
| 2016 | 21.00% | 79.00% |
| 2017 | 17.42% | 82.58% |
| 2018 | 16.69% | 83.31% |
| 2019 | 25.12% | 74.88% |
| 2020 | 26.79% | 73.21% |
| 2021 | 14.61% | 85.39% |
Answering service telephone operator related jobs gender ratio
We compared answering service telephone operators with similar job titles to see how gender ratios vary. As you can see, tandem operator and feeder switchboard operator have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Switchboard Operator, Receptionist | 6% | 94% |
| Complaint Operator | 9% | 91% |
| Switchboard Operator | 13% | 87% |
| Answering Service Telephone Operator | 15% | 85% |
| Interceptor Operator | 77% | 23% |
| Feeder Switchboard Operator | 83% | 17% |
| Tandem Operator | 90% | 10% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Answering service telephone operator demographics by race
The most common ethnicity among answering service telephone operators is White, which makes up 64.5% of all answering service telephone operators. Comparatively, 13.3% of answering service telephone operators are Hispanic or Latino and 13.0% of answering service telephone operators are Black or African American.
- White, 64.5%
- Hispanic or Latino, 13.3%
- Black or African American, 13.0%
- Asian, 4.4%
- Unknown, 3.5%
- American Indian and Alaska Native, 1.3%
Answering service telephone operator race
| Answering service telephone operator race | Percentages |
|---|---|
| White | 64.5% |
| Hispanic or Latino | 13.3% |
| Black or African American | 13.0% |
| Asian | 4.4% |
| Unknown | 3.5% |
| American Indian and Alaska Native | 1.3% |
Answering service telephone operator race and ethnicity over time
See how answering service telephone operator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Answering service telephone operator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 69.75% | 11.71% | 3.45% | 13.09% |
| 2011 | 66.27% | 11.94% | 6.01% | 13.74% |
| 2012 | 65.73% | 15.37% | 3.61% | 11.08% |
| 2013 | 67.51% | 14.26% | 3.08% | 12.86% |
| 2014 | 66.15% | 11.55% | 4.30% | 14.60% |
| 2015 | 65.68% | 13.08% | 5.95% | 13.07% |
| 2016 | 63.17% | 12.74% | 4.46% | 16.24% |
| 2017 | 67.84% | 14.93% | 4.07% | 8.86% |
| 2018 | 68.67% | 12.16% | 4.38% | 12.06% |
| 2019 | 62.77% | 16.03% | 5.23% | 12.38% |
| 2020 | 57.88% | 13.97% | 4.26% | 16.36% |
| 2021 | 64.51% | 13.04% | 4.38% | 13.35% |
Answering service telephone operator wage gap by race
According to our data, hispanic or latino answering service telephone operators have the highest average salary compared to other ethnicities. Black or african american answering service telephone operators have the lowest average salary at $35,859.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,504 |
| White | $36,873 |
| Black or African American | $35,859 |
| Asian | $37,044 |
| Hispanic or Latino | $38,020 |
Average answering service telephone operator age
See how the average age of answering service telephone operators varies based on ethnicity and gender.
Male
Female
Answering service telephone operator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| White | 59 | |
| Black or African American | 53 | |
| Hispanic or Latino | 51 |
Answering service telephone operator age breakdown
The average age of answering service telephone operators is 40+ years years old, representing 82% of the answering service telephone operator population.
Answering service telephone operator age breakdown
| Answering Service Telephone Operator Years | Percentages |
|---|---|
| 40+ years | 82% |
| 30-40 years | 12% |
| 20-30 years | 6% |
Answering service telephone operator educational attainment
The most common degree for answering service telephone operators is associate degree, with 32% of answering service telephone operators earning that degree. The second and third most common degree levels are bachelor's degree degree at 24% and bachelor's degree degree at 21%.
- Associate, 32%
- Bachelor's, 24%
- High School Diploma, 21%
- Diploma, 13%
- Other Degrees, 10%
Answering service telephone operators by degree level
| Answering service telephone operator degree | Percentages |
|---|---|
| Associate | 32% |
| Bachelor's | 24% |
| High School Diploma | 21% |
| Diploma | 13% |
| Other Degrees | 10% |
Answering service telephone operator jobs you might like
Answering service telephone operator employment statistics
Company size where answering service telephone operators work
Below, you can see the size of companies where answering service telephone operators work.
Answering service telephone operator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 21% |
| 100 - 500 employees | 33% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 18% |
| > 10,000 employees | 15% |
Answering service telephone operator jobs by industry
The most common industries for answering service telephone operators are health care, professional and telecommunication.
Answering service telephone operator industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 21% |
| Professional | 15% |
| Telecommunication | 12% |
| Technology | 12% |
| Manufacturing | 9% |
| Finance | 9% |
| Media | 6% |
| Fortune 500 | 6% |
| Hospitality | 6% |
| Education | 3% |
| Start-up | 3% |
Answering service telephone operator turnover and employment statistics
Answering service telephone operator unemployment rate over time
The unemployment rate for answering service telephone operators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Answering service telephone operator unemployment rate by year
| Year | Answering service telephone operator unemployment rate |
|---|---|
| 2010 | 9.91% |
| 2011 | 10.86% |
| 2012 | 9.07% |
| 2013 | 9.46% |
| 2014 | 8.20% |
| 2015 | 6.13% |
| 2016 | 5.22% |
| 2017 | 4.58% |
| 2018 | 4.44% |
| 2019 | 3.88% |
| 2020 | 4.57% |
| 2021 | 10.47% |
Average answering service telephone operator tenure
The average answering service telephone operator stays at their job for 1-2 years, based on the 106 answering service telephone operators resumes in Zippia's database.
Answering service telephone operator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 26% |
| 1-2 years | 40% |
| 3-4 years | 17% |
| 5-7 years | 10% |
| 8-10 years | 2% |
| 11+ years | 5% |
Answering service telephone operator LGBT ratio compared to similar jobs
Review the percent of answering service telephone operators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Processing Specialist | 6.76% | 41,858 |
| Assistant Executive Director | 7.79% | 92,321 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Loan Specialist | 9.31% | 33,704 |
| Charge Operator | 10.75% | 37,041 |
| Answering Service Telephone Operator | 19.13% | - |
Similar answering service telephone operator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Processing Specialist | 6.76% | 41,858 |
| Assistant Executive Director | 7.79% | 92,321 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Loan Specialist | 9.31% | 33,704 |
| Charge Operator | 10.75% | 37,041 |
Foreign languages spoken by answering service telephone operators
The most common foreign language among answering service telephone operators is Mandarin at 25.0%. The second-most popular foreign language spoken is Cantonese at 25.0% and Chinese is the third-most popular at 25.0%.
- Mandarin, 25.0%
- Cantonese, 25.0%
- Chinese, 25.0%
- Spanish, 25.0%
Answering service telephone operator languages spoken
| Foreign language | Percentages |
|---|---|
| Mandarin | 25.0% |
| Cantonese | 25.0% |
| Chinese | 25.0% |
| Spanish | 25.0% |