How To Become An Assistant Call Center Manager: What It Is and Career Path

What is an assistant call center manager and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being an assistant call center manager. For example, did you know that they make an average of $19.85 an hour? That's $41,278 a year! Between 2018 and 2028, the career is expected to grow 6% and produce 189,200 job opportunities across the U.S.

ScoreAssistant Call Center ManagerUS Average

Salary

3.2

Avg. Salary $41,278

Avg. Salary $59,228

Stability level

8.0

Growth rate 6%

Growth rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.64%

Asian 5.21%

Black or African American 10.37%

Hispanic or Latino 18.52%

Unknown 4.72%

White 60.55%

Gender

female 46.51%

male 53.49%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become an assistant call center manager

Explore assistant call center manager education requirements

Most common assistant call center manager degrees

Bachelor's

53.0 %

Associate

20.8 %

High School Diploma

13.6 %

Start to develop specific assistant call center manager skills

Skills	Percentages
Inbound Calls	10.38%
Outbound Calls	9.40%
Unit Supervisors	9.30%
Customer Calls	7.90%
Customer Satisfaction	6.55%

Complete relevant assistant call center manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New assistant call center managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an assistant call center manager based on U.S. Bureau of Labor Statistics data and data from real assistant call center manager resumes.

Research assistant call center manager duties and responsibilities

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Liaise between commanders and UAV operators in a tactical command center; decipher needs of leadership and communicate to individual operators.
Design and implement business strategies and solutions to meet shareholder and customer objectives in dynamic BPO environment.

Prepare your assistant call center manager resume

When your background is strong enough, you can start writing your assistant call center manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an assistant call center manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable assistant call center manager resume templates

Build a professional assistant call center manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your assistant call center manager resume.