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Assistant collections manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Below we've compiled a list of the most critical assistant collections manager skills. We ranked the top skills for assistant collections managers based on the percentage of resumes they appeared on. For example, 18.5% of assistant collections manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant collections manager needs to be successful in the workplace.

15 assistant collections manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant collections managers use customer service:
  • Led customer service initiative and achieved marketing goals by communicating with customers daily via telephone.
  • Help manage staff of 15 customer service/collections representatives.

2. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how assistant collections managers use loan applications:
  • Assisted with high call volume, Taking and processing loan applications, Followed up with delinquent customers in and out bound
  • Prepare project budget and evaluate the project plans submitted by Developers for loan application for approval / rejection.

3. Customer Satisfaction

Here's how assistant collections managers use customer satisfaction:
  • Maximize revenue by developing and executing regular sales plans with a goal of total customer satisfaction.
  • Conflict resolution including returning customer calls, waiving late fees, customer satisfaction.

4. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how assistant collections managers use delinquent accounts:
  • Recovered balances for delinquent accounts which entailed negotiating appropriate settlement offers and repayment plans, when collection representative were unsuccessful.
  • Prepared delinquent accounts to proceed in legal action and submit necessary legal documentation to courts.

5. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how assistant collections managers use past due accounts:
  • Account management: Assist in maintaining accurate records of customer activity, to include current and past due accounts.
  • Provide customers with assistance on cash and title loans, take payments, collect on past due accounts.

6. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how assistant collections managers use credit card:
  • Collected outstanding 3rd party accounts for credit card debt and managed 8 team members to ensure the proper protocols were adhered.
  • Reviewed credit card applications and customer payment history using sound judgment, while reopening and closing established credit card accounts.

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7. FDCPA

Here's how assistant collections managers use fdcpa:
  • Enforce guidelines of FDCPA (Fair Debt Collections Practice Act) to promote fair debt collection and protect rights of consumers.
  • Monitored collection calls to ensure that FDCPA, PA Code 303 was adhered to.

8. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how assistant collections managers use debt repayment:
  • Arrange for debt repayment or estabilsh repayment schedules, base on customersfinancial situations.
  • Established and monitored gradual debt repayment schedules based on customers' financial circumstances.

9. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant collections managers use bank deposits:
  • Filed appeals for denied claims and ran financial reports and made bank deposits daily.
  • Make bank deposits and maintain an accurate in balance cash drawer daily.

10. Payment Arrangements

Here's how assistant collections managers use payment arrangements:
  • Assisted delinquent customers with payment arrangements and other options to bring payments current.
  • Estimate deposit requirements, determine patient liability, establish payment arrangements and monitor payment agreements with Business Office.

11. Customer Accounts

Here's how assistant collections managers use customer accounts:
  • Assist with electronic debits against customer accounts and use Microsoft Excel to balance Daily Cash Journals for the accounting department.
  • Receive, track, and post all payments and fees to customer accounts in compliance with company policies.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how assistant collections managers use outbound calls:
  • Administered in-bound/outbound calls to customers relating to past due auto, Business, Consumer, and Employee loans.
  • Managed a high volume of inbound and outbound calls pertaining to customer inquiries and collections.

13. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how assistant collections managers use collection efforts:
  • Specialized in Bankruptcy and Late Stage Collection efforts, repossessions, charge offs, and Training Mentor Classes.
  • Trained and developed new Credit Union collection staff to contribute to collection efforts efficiently.

14. Charge Offs

Here's how assistant collections managers use charge offs:
  • Recommended charge offs to dept.

15. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how assistant collections managers use collection calls:
  • Implemented and monitored daily individual collection calls to insure quality service that reduced the percentage of lost calls.
  • Supervised other collectors as they made collection calls within the federal and state laws.
top-skills

What skills help Assistant Collections Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant collections manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What assistant collections manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What type of skills will young assistant collections managers need?

Dr. Barbara DavisDr. Barbara Davis LinkedIn profile

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.
Do you want to know more?
Read more about what experts have to say about assistant collections manager

List of assistant collections manager skills to add to your resume

Assistant collections manager skills

The most important skills for an assistant collections manager resume and required skills for an assistant collections manager to have include:

  • Customer Service
  • Loan Applications
  • Customer Satisfaction
  • Delinquent Accounts
  • Past Due Accounts
  • Credit Card
  • FDCPA
  • Debt Repayment
  • Bank Deposits
  • Payment Arrangements
  • Customer Accounts
  • Outbound Calls
  • Collection Efforts
  • Charge Offs
  • Collection Calls
  • Collection Reports
  • Computer System
  • Legal Action
  • Collection Agencies
  • Loan Payments
  • Real Estate
  • Overdue Accounts
  • Financial Statements
  • Customer Complaints
  • Credit Reports
  • Financial Reports
  • Insurance Claims
  • NSF
  • Customer Calls
  • Rental Agreements
  • HR
  • Collection Issues
  • Customer Inquiries
  • Legal Accounts
  • Evictions
  • Collection Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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