How to hire an assistant front desk manager

How to hire an assistant front desk manager, step by step

Here's a step-by-step assistant front desk manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an assistant front desk manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new assistant front desk manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the assistant front desk manager you need to hire. Certain assistant front desk manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An assistant front desk manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, assistant front desk managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of assistant front desk manager salaries for various roles:

   Type of Assistant Front Desk Manager	Description	Hourly rate
   Assistant Front Desk Manager		$13-29
   Guest Service Supervisor	A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided... Show more	$12-20
   Front Office Supervisor	A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants... Show more	$14-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Guest Service
   • Customer Satisfaction
   • Guest Relations
   • Front Desk Operations
   • Customer Service
   • Cash Handling
   • PBX
   • Payroll
   • Guest Rooms
   • Night Audit
   • Room Hotel
   • Guest Complaints
   • Guest Satisfaction

   Check all skills

   Responsibilities:

   • Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
   • Coordinate front desk, bell staff, door staff, and PBX department payroll and scheduling.
   • Communicate with all internal departments including PBX, housekeeping, engineering, and security.
   • Facilitate large high profile events and emergency / crisis situations, provide personalized attention to VIP's.
   • Process all credit applications for direct bill approval, all A/R & A/P, payroll and all administrative functions.
   • Work closely with the hotel butlers to ensure all VIP guests' needs are met and taken care of.

3. Make a budget

   Including a salary range in your assistant front desk manager job description is a great way to entice the best and brightest candidates. An assistant front desk manager salary can vary based on several factors:

   • Location. For example, assistant front desk managers' average salary in south carolina is 39% less than in washington.
   • Seniority. Entry-level assistant front desk managers earn 54% less than senior-level assistant front desk managers.
   • Certifications. An assistant front desk manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an assistant front desk manager's salary.

   Average assistant front desk manager salary

   $41,660yearly

   $20.03 hourly rate

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   Entry-level assistant front desk manager salary

   $28,000 yearly salary

   Updated January 20, 2026

4. Writing an assistant front desk manager job description

   A job description for an assistant front desk manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an assistant front desk manager job description:

   Assistant front desk manager job description example

   The Newly Renovated Madison Marriott is looking for an experienced Assistant Front Desk Manager to take the hotel's guest services to the next level. Bring your experience and creativity. You can make a difference!
   
   The Assistant Front Desk Manger role will assist in directing and organizing the activities of all areas within front of house operations of the hotel to maintain the high standards of guest service and marketing while maximizing profits through outstanding customer service.
   What You Will Do:
   The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
   Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;Handle cash and credit card transactions and process guest accounts;As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;Deputize in the absence of the Front Office Manager;Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position.
   
   Bring Your Experience:
   Required Prior Experience:
   Prior customer service experience
   
   Preferred Prior Experience:
   Hospitality industry experience preferred
   
   Required Education:
   High School Diploma or equivalent
   
   Preferred Licenses/ Certification:
   Valid state driver's license and adhere to all company guidelines regarding moving violations.
   
   Required Technology:
   Use computers and computer systems (including hardware and software) to enter data, or process information
   
   Physical:
   Able to lift a minimum of 50lbs occasionally
   Able to stand and/or walk for duration of schedule shift
   
   Other:
   Able to read, write and communicate effectively in English
   Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
   
   In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
   
   EOE, including disability/vets
   Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

   Copy this example

   

5. Post your job

   There are a few common ways to find assistant front desk managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your assistant front desk manager job on Zippia to find and recruit assistant front desk manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with assistant front desk manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new assistant front desk manager

   Once you've selected the best assistant front desk manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new assistant front desk manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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