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Assistant manager quality management skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical assistant manager quality management skills. We ranked the top skills for assistant managers quality management based on the percentage of resumes they appeared on. For example, 14.4% of assistant manager quality management resumes contained quality management as a skill. Continue reading to find out what skills an assistant manager quality management needs to be successful in the workplace.

15 assistant manager quality management skills for your resume and career

1. Quality Management

Quality Management is the process of supervising and ensuring that the production of goods and delivery of services to customers are up to the best standards in an organization or company. The process is divided into four main parts which include quality control, quality assurance, quality planning, and quality improvement. Quality management ensures that quality is maintained all through the processes of an organization from production down to customer service and after-sale services.

Here's how assistant managers quality management use quality management:
  • Initiated the delegation oversight of Utilization and Quality Management for the Molina network providers.
  • Oversee compliance and quality management of independent delivery contractor policies and procedure documentation.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how assistant managers quality management use oversight:
  • Provided oversight and consulting services to BCBS Disease Management initiatives.
  • Direct oversight of 12 + staff responsible for publishing content to the AOL Service, including the AOL Welcome Screen.

3. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how assistant managers quality management use risk management:
  • Develop and monitor risk management and the organization-wide training of risk management initiatives.
  • Implemented new risk management incidence and occurrence tracking and reporting program.

4. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how assistant managers quality management use performance improvement:
  • Participate in the development of new staff orientation programs by providing education on performance improvement, infection control and safety.
  • Communicated with administrative, physician, and allied professionals; trained teams and physician about Performance Improvement.

5. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how assistant managers quality management use cms:
  • Prepare monthly and quarterly reports, action plans CMS, CYFD, CPS, Joint Commission, and Loss Control.
  • Directed RN team for International members (government and civilian)* Developed policies to ensure compliance with CMS guidelines.

6. Patient Safety

Here's how assistant managers quality management use patient safety:
  • Led ongoing patient safety improvement activities, while establishing performance measures to ensure high quality of care.
  • Recommended measures to improve patient safety, clinical efficiency, and the quality of care.

7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how assistant managers quality management use patient care:
  • Provided forums to address cross population/department/service quality management issues related to patient care, professional practice, education, and research.
  • Assisted and managed abstraction of hospital core measures to ensure compliance with nationally recognized quality patient care processes and clinical outcomes.

8. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how assistant managers quality management use quality standards:
  • Expand communication of quality standards through Quality Talk presentation, quality reporting, Customer Focused e-learning and critical vendor quality meetings.
  • Managed a global team of Product Quality Managers with overall responsibility in ensuring compliance to quality standards and requirements.

9. Data Analysis

Here's how assistant managers quality management use data analysis:
  • Acted as a resource on standards, methodologies, and data analysis.
  • Worked closely with users to develop systems and enhancements including business requirements/specs, performing data analysis and user acceptance testing.

10. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how assistant managers quality management use infection control:
  • Managed the departments of Quality, Risk, Infection Control, Customer Service, & Case Management.
  • Updated respiratory protection program, annual influenza program and compliance with infection control program.

11. NCQA

Here's how assistant managers quality management use ncqa:
  • Positioned department to contribute to organization's NCQA Excellent Accreditation.
  • Assisted in corporate preparation for NCQA accreditation.

12. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how assistant managers quality management use data collection:
  • Led data collection, report production and user training for reports and scorecards for New York and New Jersey.
  • Prepared and updated data collection instruments and assisted in the development of the databases.

13. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how assistant managers quality management use management system:
  • Managed and directed the Problem Management System supporting operational departments in reducing and solving problems in the facility.
  • Administer training reports and internal Learning Management System for department.

14. Medicaid

Here's how assistant managers quality management use medicaid:
  • Maintained current knowledge of regulatory guidelines and reimbursement systems including Medicare, Medicaid, Managed Medicare Programs, and Commercial Payers.
  • Developed and implemented internal audit tool to simulate ERO and Medicaid audit structure regarding clinical files and program organization.

15. Direct Reports

Here's how assistant managers quality management use direct reports:
  • Guided all phases of HEDIS process with 12 direct reports.
  • Direct reports included production, manufacturing engineering, development engineering, purchasing, production scheduling and human resources.
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List of assistant manager quality management skills to add to your resume

Assistant manager quality management skills

The most important skills for an assistant manager quality management resume and required skills for an assistant manager quality management to have include:

  • Quality Management
  • Oversight
  • Risk Management
  • Performance Improvement
  • CMS
  • Patient Safety
  • Patient Care
  • Quality Standards
  • Data Analysis
  • Infection Control
  • NCQA
  • Data Collection
  • Management System
  • Medicaid
  • Direct Reports
  • Sigma
  • Lean Six Sigma
  • Regulatory Compliance
  • Clinical Quality
  • HEDIS
  • Quality Improvement
  • HIPAA
  • QA
  • CAPA
  • Health Plan
  • Clinical Operations
  • Quality Issues
  • FDA
  • Peer Review
  • Software Development
  • Process Improvement
  • Appeals
  • Internal Audit
  • ISO
  • Customer Complaints
  • Utilization Management
  • QC
  • FMEA
  • TJC
  • Vendor Audits
  • HR
  • Training Programs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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