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Assistant store manager & merchandise manager skills for your resume and career
15 assistant store manager & merchandise manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Managed store operations by ensuring exceptional performance and excellent customer services to have a successful store.
- Offered exemplary customer service to every customer by meeting their requirements during the customer experience.
2. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Direct and follow through with replenishment associates throughout entire merchandising process from receiving to proper placement on the sales floor.
- Managed quickly changing inventory on the sales floor while maintaining design standards to perpetuate unique branding and style
3. Store Operations
- Oversee floor plan development store operations including merchandising and inventory.
- Achieved Regional Company certifications in Store Operations and Merchandising.
4. Store Associates
- Directed and guided store associates to effectively execute merchandising presentation standards while maintaining overall store accountability.
- Oversee 60 plus store associates and managed all merchandise operations for a $7 million sales volume store.
5. Sales Reports
A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.
- Identified merchandising opportunities and challenges in each department by reviewing sales reports.
- Identified merchandising opportunities and challenges by reviewing daily sales reports.
6. Customer Satisfaction
- Raised monthly customer satisfaction scores within store from 63% to 94.3% within four months of relocation.
- Train and motivate staff, building high performance teams, driving sales and customer satisfaction.
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- Managed merchandising for lumber, building materials, paint, hardware, plumbing, electrical, and the garden department.
- Surpassed FY2014 Plumbing Department sales goals 5% producing $3.1M.
8. Merchandise Displays
- Prepared visual merchandise displays for frequent corporate and investor visits and evaluations.
- Created merchandise display and presentation to increase sales throughout the entire store, including 60% hard-lines and 40% soft-lines.
9. Merchandise Flow
- Maximize associate task productivity in carton processing, merchandise flow, markdown scanning, and big ticket processing.
- Achieved 100% Merchandise Flow certification by utilizing company standards to develop associates to meet and exceed expectation.
10. Customer Issues
- Manage 80+ employees and assign duties, Handle and resolve all customer issues.
- Determined appropriate outcomes of customer issues and concerns.
11. Cleanliness
- Maintained floor merchandising standards, fitting room and backroom organization and cleanliness.
- Assisted in the maintenance of merchandising/display/marketing standards and ensured store was consistently replenished and standards of operations and cleanliness were met.
12. Depot
A depot is a location set aside by a business as a storage location for products. It is a physical distribution pathway that aids the movement of goods from one place to another area and business to customers
- Designed a warehouse merchandising project to help create The Home Depot image as a high volume, warehouse style retail environment.
- Exceeded sales plan which resulted to the achievement of an award for enforcing Home Depot values.
13. ASM
- Partnered with the ASM to prepare for and implement seasonal/ monthly new flow and initiatives.
- Mentored and developed three department managers for future ASM positions
14. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- Collaborated with Loss Prevention staff to ensure that all Loss Prevention programs are effectively communicated, implemented and reinforced.
- Decreased shrinkage 28% by developing and implementing numerous loss prevention initiatives.
15. Retail Store
- Supervised the preparation and accountability of retail store physical inventory and developed action plans to achieve expected results.
- Managed a full line off price retail store producing over $7.0 million in sales per year.
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List of assistant store manager & merchandise manager skills to add to your resume
The most important skills for an assistant store manager & merchandise manager resume and required skills for an assistant store manager & merchandise manager to have include:
- Customer Service
- Sales Floor
- Store Operations
- Store Associates
- Sales Reports
- Customer Satisfaction
- Plumbing
- Merchandise Displays
- Merchandise Flow
- Customer Issues
- Cleanliness
- Depot
- ASM
- Loss Prevention
- Retail Store
- Drive Sales
- Merchandise Presentation
- Inventory Management
- Inventory Control
- Performance Management
- Store Sales
- Direct Reports
- Product Knowledge
- Cash Handling
- Sales Growth
- Merchandise Placement
- Payroll Budgets
- Sales Associates
- Store Standards
- POS
- KPI
- Store Appearance
- Sales Trends
- Cash Control
- HR
- Performance Reviews
- Customer Complaints
- Operational Standards
- Store Layout
- Sales Plan
- Visual Directives
- Train Associates
- Product Placement
- Excellent Guest
- Financial Statements
- Individual Development
- Visual Presentation
- Visual Displays
Updated January 8, 2025
