Assistant to the director of operations job description
Updated March 14, 2024
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Example assistant to the director of operations requirements on a job description
Assistant to the director of operations requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in assistant to the director of operations job postings.
Sample assistant to the director of operations requirements
- Bachelor’s degree in business, operations or related field
- Minimum of 5 years of experience in operations management
- Proficient in Microsoft Office Suite and other related software
- Strong organizational, problem solving and communication skills
- Familiarity with budgeting and project management principles
Sample required assistant to the director of operations soft skills
- Ability to multitask in a fast-paced environment
- Aptitude for quick decision-making
- Strong interpersonal skills
- Capability to work independently and collaboratively
- Excellent written and verbal communication skills
Assistant to the director of operations job description example 1
Camping World assistant to the director of operations job description
The outdoors is a big place and just as it offers endless adventures, so does our company.
Camping World and Gander RV & Outdoors is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
The Director of Operations will lead all efforts associated with managing operational functions, the customer escalation process, service delivery of Roadside Assistance and Travel Assist products, including customer servicing, for the Roadside Assistance and TravelAssist business units. This includes oversight and management of third-party, as well as internal processes (whether those processes are conducted within the Roadside Assistance or TravelAssist teams or by other teams within the company, or by third parties).
The Director of Operations will be focused on a continual effort to improve the dispatch process/customer experience, retain current customers by monitoring/addressing/following-up with customer issues (claims, reimbursement, and poor experiences) and deliver the highest level of service while managing costs closely. Additionally, the Director is responsible for cost management of the service delivery parts of these businesses.
Job Responsibilities:
+ Manage the Roadside Assistance and Travel Assist operational process/expenses and have a clear understanding of associated data.
+ Demonstrate and clear focus on operational management and accountability, budgeting and ongoing reporting and analytics.
+ Manage and oversee all associated vendor relationships, driving performance to key metrics, establishing best practices, and ensuring processes and procedures are followed.
+ Strong focus on customer experience and customer retention while maintaining balance within operations budget.
+ Mentor and engage with the team, establishing clear processes and quality control measures for claims processing.
+ Oversee customer escalation follow-up; closely monitor/address SLAs, establish dispatch failure reporting/improvement strategy and call scripting recommendations for ARS.
+ Closely monitor/implement cancellations process, reporting out on a weekly basis appropriate KPIs.
+ Conduct monthly auditing of claims, determine resolutions to vendor billing issues (and hold vendors accountable to contractual obligations), as well as auditing/verifying data distributed by Operations team.
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Equal Opportunity Employer Minority/Female/Disability/Veteran
Camping World and Gander RV & Outdoors is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
The Director of Operations will lead all efforts associated with managing operational functions, the customer escalation process, service delivery of Roadside Assistance and Travel Assist products, including customer servicing, for the Roadside Assistance and TravelAssist business units. This includes oversight and management of third-party, as well as internal processes (whether those processes are conducted within the Roadside Assistance or TravelAssist teams or by other teams within the company, or by third parties).
The Director of Operations will be focused on a continual effort to improve the dispatch process/customer experience, retain current customers by monitoring/addressing/following-up with customer issues (claims, reimbursement, and poor experiences) and deliver the highest level of service while managing costs closely. Additionally, the Director is responsible for cost management of the service delivery parts of these businesses.
Job Responsibilities:
+ Manage the Roadside Assistance and Travel Assist operational process/expenses and have a clear understanding of associated data.
+ Demonstrate and clear focus on operational management and accountability, budgeting and ongoing reporting and analytics.
+ Manage and oversee all associated vendor relationships, driving performance to key metrics, establishing best practices, and ensuring processes and procedures are followed.
+ Strong focus on customer experience and customer retention while maintaining balance within operations budget.
+ Mentor and engage with the team, establishing clear processes and quality control measures for claims processing.
+ Oversee customer escalation follow-up; closely monitor/address SLAs, establish dispatch failure reporting/improvement strategy and call scripting recommendations for ARS.
+ Closely monitor/implement cancellations process, reporting out on a weekly basis appropriate KPIs.
+ Conduct monthly auditing of claims, determine resolutions to vendor billing issues (and hold vendors accountable to contractual obligations), as well as auditing/verifying data distributed by Operations team.
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Equal Opportunity Employer Minority/Female/Disability/Veteran
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Assistant to the director of operations job description example 2
J&J Worldwide Services assistant to the director of operations job description
**General Summary**
Your role as the Assistant to the Director is complex. It will expose you to many different facets of both construction operations and business practices in the Federal construction industry, will require you to identify and resolve problems, communicate, and work effectively with others on the Team, and will require you to take the initiative in order to maintain the momentum of the organizational requirements. This position will provide an opportunity for learning and development across a wide spectrum of responsibilities that will enable you to grow within the J&J Family.
**Essential Duties and Responsibilities**
The Assistant to the Director will be responsible for assisting the Director in all aspects of operations associated with pre- and post-award activities, operational tracking of active construction projects, and strategic planning for the OCONUS Construction organization. Some of the activities that you will be assisting the Director with are the following:
+ Strategic Planning
+ 3-5 year vision for expanding the footprint
+ Establishment of sales, sales to revenue, revenue, and margin goals
+ Tracking activities associated with future work opportunities/pipeline
+ Business Development
+ Capture
+ Go/No-Go activities
+ Operational Tracking
+ Goals
+ Project Reviews
+ Project Financial Oversight
+ Project Controls and Schedules
+ Key Performance Indicators
+ Organizational Structure and Staffing
**Knowledge, Experience, and Skill Requirements**
+ 5-10 years supporting Federal Construction projects with at least 3-5 years as a construction Project Manager.
+ Experience working with a wide range of customers and construction projects - demonstrating the ability to think strategically when it comes to project delivery.
+ Experience with construction schedules. Experience working with P6 schedules (preferred).
+ Proven leadership skills.
+ Highly skilled in Excel.
+ Ability to read, write, and speak in English.
+ Excellent writing skills.
+ Self-starter with grit and initiative.
+ Experience supporting OCONUS work (Diego Garcia, Spain, Germany, Netherlands, smaller isolated islands) - specifically in Europe and Asia (preferred).
+ Experience with Procore (preferred).
_This job description is subject to change by the employer as the needs of the employer and requirements of the job change._
**We maintain a drug-free workplace and perform pre-employment substance abuse testing.**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Your role as the Assistant to the Director is complex. It will expose you to many different facets of both construction operations and business practices in the Federal construction industry, will require you to identify and resolve problems, communicate, and work effectively with others on the Team, and will require you to take the initiative in order to maintain the momentum of the organizational requirements. This position will provide an opportunity for learning and development across a wide spectrum of responsibilities that will enable you to grow within the J&J Family.
**Essential Duties and Responsibilities**
The Assistant to the Director will be responsible for assisting the Director in all aspects of operations associated with pre- and post-award activities, operational tracking of active construction projects, and strategic planning for the OCONUS Construction organization. Some of the activities that you will be assisting the Director with are the following:
+ Strategic Planning
+ 3-5 year vision for expanding the footprint
+ Establishment of sales, sales to revenue, revenue, and margin goals
+ Tracking activities associated with future work opportunities/pipeline
+ Business Development
+ Capture
+ Go/No-Go activities
+ Operational Tracking
+ Goals
+ Project Reviews
+ Project Financial Oversight
+ Project Controls and Schedules
+ Key Performance Indicators
+ Organizational Structure and Staffing
**Knowledge, Experience, and Skill Requirements**
+ 5-10 years supporting Federal Construction projects with at least 3-5 years as a construction Project Manager.
+ Experience working with a wide range of customers and construction projects - demonstrating the ability to think strategically when it comes to project delivery.
+ Experience with construction schedules. Experience working with P6 schedules (preferred).
+ Proven leadership skills.
+ Highly skilled in Excel.
+ Ability to read, write, and speak in English.
+ Excellent writing skills.
+ Self-starter with grit and initiative.
+ Experience supporting OCONUS work (Diego Garcia, Spain, Germany, Netherlands, smaller isolated islands) - specifically in Europe and Asia (preferred).
+ Experience with Procore (preferred).
_This job description is subject to change by the employer as the needs of the employer and requirements of the job change._
**We maintain a drug-free workplace and perform pre-employment substance abuse testing.**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Assistant to the director of operations job description example 3
Antioch University assistant to the director of operations job description
Antioch University
Assistant to the Director of Administrative Operations
Antioch University seeks an Assistant to the Director of Administrative Operations to provide administrative support to the Dean and the academic programs within the School of Counseling, Psychology, and Therapy (CPT). The Assistant provides general communication and scheduling support for the CPT community across all programs and locations. In addition, the Assistant provides campus services support in conjunction with other staff to ensure exceptional customer service, adequate coverage and support for campus services related to events, classes, and residencies for the Antioch University New England community.
Essential Job Functions:
School of CPT Support
Communications
Minimum Requirements:
Hours of Employment:
This is a full-time, 40 hours per week position serving a national university. A flexible and irregular work is needed to support event and space usage. Occasional evenings and weekends to support different time zones within the AU community. The schedule will be established in consultation with the supervisor.
Physical Requirements:
While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 20 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Application Process:
Please include a resume, cover letter and a list of three professional reference names and contact information with your application. To apply click here .
Antioch University reserves the right to change the duties of the job.
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.
NOTE: The successful candidate for this position will be subject to a pre-employment background check.
Assistant to the Director of Administrative Operations
Antioch University seeks an Assistant to the Director of Administrative Operations to provide administrative support to the Dean and the academic programs within the School of Counseling, Psychology, and Therapy (CPT). The Assistant provides general communication and scheduling support for the CPT community across all programs and locations. In addition, the Assistant provides campus services support in conjunction with other staff to ensure exceptional customer service, adequate coverage and support for campus services related to events, classes, and residencies for the Antioch University New England community.
Essential Job Functions:
School of CPT Support
- Maintains the Deans calendar including scheduling and coordinating leadership team meetings.
- Takes minutes for leadership meetings
- Tracks agenda items for meetings
- Prepares, processes and tracks payroll forms, faculty professional development funds, invoices, affiliation agreements, and other forms
- Assists with classroom and meeting space scheduling
- Supports academic events such as visiting days, orientations, and other special events as needed including coordinating logistics
- Ensures customer-focused, effective and efficient operation of the reception area including greeting visitors
- Provides back up to other support staff
- Supervises and trains work study students as needed
Communications
- Creates informational materials and announcements such as newsletters, periodic semester updates, and correspondences
- Maintains campus communication email and coordinates announcements
Minimum Requirements:
- 2 years of related experience or combination of education, experience, and training; bachelors degree preferred
- Proficient with Google and MS Office, including Excel, and able to learn and utilize new software programs
- Experience with virtual meeting platforms such as Zoom and Microsoft Teams
- Strong time management, organizational, and attention to detail skills
- Excellent customer service, and verbal and written communication skills
Hours of Employment:
This is a full-time, 40 hours per week position serving a national university. A flexible and irregular work is needed to support event and space usage. Occasional evenings and weekends to support different time zones within the AU community. The schedule will be established in consultation with the supervisor.
Physical Requirements:
While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 20 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Application Process:
Please include a resume, cover letter and a list of three professional reference names and contact information with your application. To apply click here .
Antioch University reserves the right to change the duties of the job.
Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.
NOTE: The successful candidate for this position will be subject to a pre-employment background check.
PI192776056
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Updated March 14, 2024
Updated March 14, 2024