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Associate technician network skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Joshua Davis Ph.D.

Below we've compiled a list of the most critical associate technician network skills. We ranked the top skills for associate technician networks based on the percentage of resumes they appeared on. For example, 12.8% of associate technician network resumes contained technical support as a skill. Continue reading to find out what skills an associate technician network needs to be successful in the workplace.

15 associate technician network skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how associate technician networks use technical support:

Provided Tier-3 technical support; responsible for the analysis and resolution of faults in the Verizon Wireless data and voice network.
Subject Matter Expert - Tier Two/Three Technical Support Manager for the Transport Technology Center at ATT East Region.

2. Switches

Here's how associate technician networks use switches:

Performed platform upgrades on various Cisco routers and switches.
Apply acquired knowledge of Lucent, Nortel and Motorola switches in resolving Remedy trouble tickets for the entire country.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how associate technician networks use troubleshoot:

Identified/Logged documentation to support break fix activity for the tools used to troubleshoot.
Used Netview, Code 9800 and CiscoWorks to manage and troubleshoot network.

4. Network Hardware

Here's how associate technician networks use network hardware:

Analyze and repair microcomputer hardware, peripherals, network hardware and Infrastructure, power backup/conditioning/protection and telephone equipment.
Performed competitive analysis of network hardware/software and services, and maintained relationship with vendors and providers.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate technician networks use customer service:

Received Excellent rating on evaluations and additional commendations for attention to detail, exemplary customer service delivery and team-player attitude.
Support a team of up to 60 Customer Service Technicians maintaining and surveilling ATT East region Transport and NGDLC Networks.

6. Customer Complaints

Here's how associate technician networks use customer complaints:

Correlate customer complaints with network element performance to resolve service impacting conditions.

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7. Remedy

Here's how associate technician networks use remedy:

Provided accurate and timely documentation via Remedy of actions taken to inform other Network technicians of issues and resolutions.
Used Remedy trouble ticket system for tracking customer interactions and problem resolution.

8. TCP/IP

Here's how associate technician networks use tcp/ip:

Created/implemented many successful Microsoft Active Directory and Microsoft Exchange servers and TCP/IP networks with emphasis on security and high availability.
Resolve all escalated technical issues related to network connectivity, TCP/IP configuration and name resolutions.

9. VoIP

Here's how associate technician networks use voip:

Identified and resolved order specific information in Cisco VoIP system Development Specialist - Specialized in Vendor Management with Cisco VoIP/Wireless partners.
Administered radio frequency transmission systems and data link systems enabling communications between aircraft and local workstations through use of VOIP technology.

10. Tcp Ip

Here's how associate technician networks use tcp ip:

Supported and maintained TCP IP Protocols, IP Routing, LAN/WAN, OSI Models and Layers,
Install TCP IP printers, Jetadmin Telnet.

11. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how associate technician networks use unix:

Planned installation, upgrade, and migration of UNIX applications and customized web-enabled applications per University standards.
Performed switching systems support on electronic assemblages and communications equipment utilizing UNIX base operating system.

12. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how associate technician networks use noc:

Watch NOC board for network alarms and outage issues that needed to be handled and responded as needed.
Conducted trending for NOC alarms on the macro cell sites with RTT & MSC's.

13. Broadband

Here's how associate technician networks use broadband:

Manage On Net Customer Broadband issues, coordinating with TSA.

14. Wireless Network

Here's how associate technician networks use wireless network:

Analyzed and Resolved customer impacting faults in the Verizon Wireless network.

15. Lan

Here's how associate technician networks use lan:

Installed and integrated new games onto the LAN for customers, as well as repaired broken game installations.
Provide telephonic support in setting up LAN's and configuring Cisco 1700 routers.

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What skills help Associate Technician Networks find jobs?

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What type of skills will young associate technician networks need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of associate technician network skills to add to your resume

The most important skills for an associate technician network resume and required skills for an associate technician network to have include:

Technical Support
Switches
Troubleshoot
Network Hardware
Customer Service
Customer Complaints
Remedy
TCP/IP
VoIP

Tcp Ip
Unix
NOC
Broadband
Wireless Network
Lan
Trouble Tickets
OSPF
Linux

Network Operations
BGP
Network Troubleshooting
Network Connectivity Issues
Nortel
Computer System
Proactive Monitoring

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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