How to hire an auto service advisor

How to hire an auto service advisor, step by step

Here's a step-by-step auto service advisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an auto service advisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new auto service advisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your auto service advisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an auto service advisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect auto service advisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of auto service advisors and their corresponding salaries.

   Type of Auto Service Advisor	Description	Hourly rate
   Auto Service Advisor	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$14-30
   Service Agent	A service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude... Show more	$10-18
   Customer Services Coordinator	A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company... Show more	$12-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Repair Orders
   • Service Appointments
   • CSI
   • Repair Process
   • Customer Service
   • Toyota
   • Customer Vehicles
   • Product Knowledge
   • Scheduling Appointments
   • ADP
   • Service Orders
   • Chrysler
   • Mazda
   • Automotive Problems

   Check all skills

   Responsibilities:

   • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
   • Plan new landscape builds including Linux parameters and settings, coordinating with installation team and guiding/documenting the install procedure.
   • Master certify ase and gm.
   • Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

3. Make a budget

   Including a salary range in your auto service advisor job description is one of the best ways to attract top talent. An auto service advisor can vary based on:

   • Location. For example, auto service advisors' average salary in mississippi is 57% less than in district of columbia.
   • Seniority. Entry-level auto service advisors 51% less than senior-level auto service advisors.
   • Certifications. An auto service advisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an auto service advisor's salary.

   Average auto service advisor salary

   $44,706yearly

   $21.49 hourly rate

   ---

   Entry-level auto service advisor salary

   $31,000 yearly salary

   Updated December 17, 2025

4. Writing an auto service advisor job description

   A good auto service advisor job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an auto service advisor job description:

   Auto service advisor job description example

   This position earns a competitive wage of $1,000 - $1,500 a week, plus commission opportunities . We provide great benefits , including health insurance after 6 months of employment, paid time off (PTO), holidays off, and a SIMPLE IRA with a 3% company match . If this sounds like the right opportunity for you, apply today!

   ABOUT MORRIS AUTOMOTIVE

   Since 1987, our shop has provided exceptional service to residents of Santa Monica and the surrounding areas. Our strategy of intertwining the time-honored tradition of hands-on work with the utilization of modern cutting-edge technology has paid off, winning us multiple awards as well as life-long customers. As a AAA-certified shop, we offer a high level of professional service without sacrificing that personal touch. Whether a customer needs their radiator replaced, their brakes fixed, or their transmission serviced, our skilled technicians can quickly get them back on the road.

   Our business would not be successful without our knowledgeable and hardworking crew. As a company, we are dedicated to supporting our employees to ensure they gain valuable skills and experience professional success . To show our appreciation to our team, we offer them solid benefits and competitive pay . Come see why our customers and employees are so loyal to Morris Automotive!

   A DAY IN THE LIFE OF AN AUTO SERVICE ADVISOR

   As an Auto Service Advisor, your friendly personality shines through in all your interactions! Whether over the phone or in person, you greet each customer graciously and listen carefully as you write up repair order tickets. You provide prompt customer service, raising the hood of the vehicle while competently communicating the value of preventative maintenance. As someone who is honest and persuasive without being pushy, you are effective at converting recommendations into sales.

   Our crew appreciates your organizational skills and attention to detail as you book appointments and manage the workflow of our staff. You input job information into the database and set up appointments, providing the customer with a realistic timeline of when the work will be completed. An excellent communicator, you serve as a liaison between customers and technicians. You keep customers in the loop throughout the repair process, providing updates and contacting them when their vehicle is ready for pickup. Sometimes you'll even take their car for a test drive to ensure everything is running smoothly. You love helping people each day, and you feel great knowing that our customers and technicians value your efforts !

   QUALIFICATIONS FOR AN AUTO SERVICE ADVISOR

   • 5+ years of relevant customer service experience
   • Excellent phone skills
   • 5+ years of experience as a Service Advisor in an independent shop

   Experience at an independent automotive shop is preferred but not required. Are you responsible with a great work ethic? Do you have a positive attitude and a friendly personality? Are you professional, both in appearance and conduct? If yes, you might just be perfect for this position!

   WORK SCHEDULE FOR AN AUTO SERVICE ADVISOR

   This job has a typical schedule of Monday - Friday, 8 am - 6 pm .

   ARE YOU READY TO JOIN OUR TEAM?

   If you can provide great customer service and feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

   Location: 90404

   
   
   Job Posted by ApplicantPro
   

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5. Post your job

   To find auto service advisors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any auto service advisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level auto service advisors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your auto service advisor job on Zippia to find and recruit auto service advisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with auto service advisor candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new auto service advisor

   Once you've found the auto service advisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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