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Automobile service advisor skills for your resume and career
4 automobile service advisor skills for your resume and career
1. CSI
CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.
- Aided overall dealership service department in corporate funding and customer retention by providing superior CSI scores.
- Maintain Excellent CSI Excellent customer service/ reviews very knowledgeable with dealership procedures and skills/
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintained above average Customer Service Satisfaction index.
- Maintained 4.0 accuracy for General +Motors Customer Service Satisfaction Rating, Received Award for employee of the Month
3. Customer Complaints
- Followed up with customers to conduct post-repair follow-up and resolve customer complaints in a high-energy, fast-paced environment.
- Investigated and resolved customer complaints, scheduled and coordinated appointments with technicians, trained new employees
4. Customer Satisfaction
- Maintain excellent customer satisfaction through knowledgeable assessment of vehicle service requirements.
- Identified, prioritized and resolved issues on credit accounts and credit applications that resulted in decreased errors and improved customer satisfaction.
What skills help Automobile Service Advisors find jobs?
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List of automobile service advisor skills to add to your resume
The most important skills for an automobile service advisor resume and required skills for an automobile service advisor to have include:
- CSI
- Customer Service
- Customer Complaints
- Customer Satisfaction
Updated January 8, 2025
