Baggage agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical baggage agent skills. We ranked the top skills for baggage agents based on the percentage of resumes they appeared on. For example, 42.7% of baggage agent resumes contained customer service as a skill. Continue reading to find out what skills a baggage agent needs to be successful in the workplace.

8 baggage agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how baggage agents use customer service:

Assisted corporate VIPs, high profile and frequent travelers on a routine basis, providing excellent customer service.
Scheduled regular staff training to enhance product knowledge, and improving customer service.

2. Passenger Luggage

Here's how baggage agents use passenger luggage:

Track and ensure delivery of passenger luggage.
Relieve bus bays of passenger luggage and assist passengers to terminal Maintain clean environment

3. Unload Luggage

Here's how baggage agents use unload luggage:

Positioned and removed boarding platforms to load and unload luggage and cargo from aircraft, using tow trucks with luggage carts.
Welcome and assist Passengers as they arrive * Load and unload luggage at ramp * Clean and service plane cabin

4. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how baggage agents use safety procedures:

Worked in compliance with all UAL safety procedures including verifying passenger identification and secure baggage handling.
Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.

5. Computer System

Here's how baggage agents use computer system:

Reviewed guest travel documents to meet government travel requirements and input the information accurately into computer systems.
Maintained and update passenger personal information and requests on airline computer system.

6. Ground Support Equipment

Ground support equipment provides passenger and baggage handling, aircraft handling, and docking at an airport.

Here's how baggage agents use ground support equipment:

Operated all associated ground support equipment such as forklift and administered airline computer system or baggage scanners as required.
Trained and administered recurrent training for all relevant ground support equipment for employees in Cincinnati and Dayton operations.

Choose from 10+ customizable baggage agent resume templates

Build a professional baggage agent resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your baggage agent resume.

7. Dollies

Here's how baggage agents use dollies:

Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies.
Set up work area using package containers, container dollies, TUG vehicles, forklifts and other pieces of equipment.

8. Equipment Checks

Here's how baggage agents use equipment checks:

Observed safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks.
Observed safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.

What skills help Baggage Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of baggage agent skills to add to your resume

The most important skills for a baggage agent resume and required skills for a baggage agent to have include:

Customer Service
Passenger Luggage
Unload Luggage

Safety Procedures
Computer System
Ground Support Equipment

Dollies
Equipment Checks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs