Bilingual interpreter job description

This position is open for full-time and part-time.

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems. This description applies to the entire Interpreter classification regardless of language(s) spoken. Languages include, but are not limited to Arabic, Bengali, Brazilian Portuguese, Burmese, Cambodian, Cantonese, Farsi, French, Haitian Creole, Hindi, Hmong, Japanese, Korean, Karen, Mandarin, Nepali, Polish, Punjabi, Russian, Somali, Spanish, Ukrainian, and Vietnamese, or any combination thereof.
ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES):

* Provides meaning-for-meaning interpreting.
* Follows CyraCom's interpreter protocols as per CyraCom training, policies, and procedures.
* Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
* Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
* Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
* Maintains confidentiality as per CyraCom Interpreter policies.
* Uses standard office equipment such as telephones, computers, copiers and fax machines.
* Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).
* All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone as per CyraCom policy; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

KNOWLEDGE, SKILLS & ABILITIES:

* Fluency in English and the target language.
* Skilled at communicating, both orally and in writing in English and target language.
* Basic understanding of linguistics and different cultures.
* Skilled in adjusting to rapidly changing circumstances.
* Ability to react calmly and effectively in emergency situations.
* Strong attention to detail and accuracy.
* Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
* Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
* Skilled at keeping supervisors informed of problems or issues.
* Skilled in establishing and maintaining effective work relationships.
* Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other internet browser).
* Ability to operate competently common office equipment including, but not limited to computer, fax, copier and telephone system.

Hudson Valley Credit Union is currently recruiting for the position of FSR I Bilingual. Primary Function: process a complete range of branch services for retail and business members, including opening new loans and accounts, processing transactions, and cross selling credit union products and services. Use a needs based sales approach to establish new memberships, make referrals to business partners, deepen member relationships and retain members.
Responsibilities

* Open new memberships, new accounts, and new loans and process loan and account transactions for retail and business members. Use needs based sales approach, ask questions to uncover ways to meet members' financial needs with additional HVCU products and services.
* Refer members to appropriate business partners based on member needs and capture interactions using the customer relations management software. This includes but is not limited to automated transaction services, real estate loans, business loans and services, investment and insurance services. Provide strong internal service to coworkers throughout the credit union.
* Contribute to branch and individual sales and service goals. Maintain a working knowledge of HVCU products, services and systems in order to make recommendations based on member needs. Utilize resources to ensure quality member service.
* Support the successful implementation of marketing programs and promotions. Create member awareness by discussing the features and benefits of the product/service being promoted and close sales.
* Accurately perform teller transactions with various negotiable items. Act as a teller when necessary.
* Adhere to branch safety and security practices and procedures. This includes member confidentiality, securely maintaining cash and negotiable items, and physical security standards.
* Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
* Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
* Responsible for regular and predictable attendance including punctuality.

Qualifications

* High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing required
* NYS Notary Public license achieved within 12 months of obtaining position required
* Minimum 1 year of customer service and sales experience in a financial institution or retail environment

If you are interested in a rewarding career in financial services, HVCU is looking to hire motivated, high-performers to work for a socially-conscious company with an award-winning benefits package. Consistently named one of the Best Companies to work for in New York, Hudson Valley Credit Union is a community chartered financial institution serving members in 12 counties along the Hudson River from the Lower Hudson River Valley north to the Capital Region.

We offer care for our employee family and are deeply rooted within our local communities. With our co-workers' support, valued benefits, continuous training, professional development and growth, we are motivated, high performers who excel and grow here every day. We are passionate about improving our member's financial well-being and thrive on delivering exceptional member service. Come join us in our mission to create successful futures for members, employees, and communities, one relationship at a time.

As an employee, you will be eligible for

* Medical, Dental, and Vision coverage
* 401(k) with employer match and non-elective employer contribution
* Paid time off (PTO) and paid holidays
* Flexible Spending Account (medical & dependent care)
* Life Insurance
* Short-Term and Long-Term Disability Insurance
* Employee Assistance Program
* Wellness Activity Reimbursements
* Educational Assistance Program
* Professional Development Programs
* Discounted Loan Rates & Fees

Hudson Valley Credit Union is proud to be a CEO Gold Standard Designation award winning tobacco-free workplace.

All candidates are subject to a pre-employment background check including bondability, credit report and past employment references. All checks must be favorable for an applicant to be considered for employment.

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.

Customer Service Experience Preferred!


Hours:

40

Schedule:

Full-time opportunities available. Set schedule, Monday - Saturday with a day off during the week, and every Sunday off. The contact center is open Monday - Friday 7:00 a.m. - 7:00 p.m. and Saturday 8:30 a.m. - 2:00 p.m.

As a Telebanker at ESL you will:

• Create a positive member experience
• Receive a high volume of incoming calls from members and assist them with a variety of transactions to meet their financial needs in a contact center environment
• Refer ESL products and services to members
• Learn about the banking and finance industry
• Gain exposure to career opportunities at ESL

Telebankers should possess the following :

• High School diploma or High School equivalency diploma required
• Prior customer service experience is preferred
• Bilingual English and Spanish speaking proficiency required
• Capable of advancing to a Telebanker II position, as it becomes available, within one year of employment
• Positive attitude
• Desire to learn, grow, and develop; advanced education preferred
• Passion to work with and help people over the phone
• Excellent computer skills
• Confidence to recommend financial products and services
• Proven ability to achieve sales goals
• Effective communication skills
• Strong analytical, problem solving, and decision making abilities
• Excellent attention to detail
• Ability to remain flexible and multitask in a fast-paced environment
• Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?

ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds.

ESL offers a very generous compensation and benefits package including health, dental, life, 401k, pension, vacation, paid holidays, performance incentives, and more.

We're committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)