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What is a branch service manager and how to become one
A Branch Service Manager is tasked with ensuring that the day-to-day administrative and clerical operations, such as product sales, customer service, and security, are all done as efficiently as possible and, more importantly, in line with the company's policies, interests, and goals.
Their duties are many and include tasks such as creating and sustaining relationships with customers, explaining things to and assisting patrons as needed, monitoring sales, helping in the training of employees and crafting sales and other strategies, directing various service tasks and work, monitoring service employees, handling customer complaints and concerns and detecting opportunities for improvements. Due to the nature of the job, the Manager may also need to be familiar with the latest developments and regulations in their industry.
A person hoping to be a Branch Service Manager generally needs to have a high school degree or a GED, though a bachelor's in business administration may be advantageous. Past experience in sales and management is usually required, as well as excellent interpersonal and organizational skills. On average, the Branch Service Manager earns $24.86 an hour or $51,718 a year.
What general advice would you give to a branch service manager?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Avg. Salary $58,837
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.44%
Black or African American 6.26%
Hispanic or Latino 15.46%
Unknown 4.35%
White 67.02%
Genderfemale 38.23%
male 61.77%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Branch service manager career paths
Key steps to become a branch service manager
Explore branch service manager education requirements
Start to develop specific branch service manager skills
Skills Percentages Customer Service 21.50% Branch Management 12.80% Cash Handling 8.01% Performance Management 7.84% Service Operations 7.50% Complete relevant branch service manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New branch service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a branch service manager based on U.S. Bureau of Labor Statistics data and data from real branch service manager resumes.Research branch service manager duties and responsibilities
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Assess KPIs and identify opportunities to increase profitability across several business lines by improving fill rates with existing clients.
- Diagnose system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
- Attend training classes as required to develop and maintain a working knowledge of EMC equipment, software, and OEM equipment.
Prepare your branch service manager resume
When your background is strong enough, you can start writing your branch service manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a branch service manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable branch service manager resume templates
Build a professional branch service manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your branch service manager resume.
Apply for branch service manager jobs
Now it's time to start searching for a branch service manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first branch service manager job
Are you a branch service manager?
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Average branch service manager salary
The average branch service manager salary in the United States is $58,837 per year or $28 per hour. Branch service manager salaries range between $39,000 and $88,000 per year.
What am I worth?
How do branch service managers rate their job?
Branch service manager reviews
Supporting and interacting with the customers
I don’t like escalations from the customers
Working as a service manager i am able to be myself and reconize my own self worth
I dont like the bullshit that goes on in oginazations like people pissing on eachothers shoes just to get ahead
I love being able to mold my team and the distribution center to the culture of respect and accountability! Having senior and executive leadership support is a huge positive factor in making this happen!!
Updated January 8, 2025
