How to hire a branch service manager

How to hire a branch service manager, step by step

Here's a step-by-step branch service manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a branch service manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new branch service manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The branch service manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect branch service manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents branch service manager salaries for various positions.

   Type of Branch Service Manager	Description	Hourly rate
   Branch Service Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$18-42
   Day Manager	A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise... Show more	$14-30
   Customer Service-Call Center Manager	A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Branch Management
   • Cash Handling
   • Performance Management
   • Service Operations
   • Customer Issues
   • Customer Satisfaction
   • ATM
   • Customer Complaints
   • Business Development
   • Strong Customer Service
   • Regulatory Compliance
   • Bank Policies
   • Direct Reports

   Check all skills

   Responsibilities:

   • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
   • Assess KPIs and identify opportunities to increase profitability across several business lines by improving fill rates with existing clients.
   • Diagnose system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
   • Attend training classes as required to develop and maintain a working knowledge of EMC equipment, software, and OEM equipment.
   • Establish and implement ITIL base tiered support structure of application support function for mission critical applications.

3. Make a budget

   Including a salary range in your branch service manager job description is a great way to entice the best and brightest candidates. A branch service manager salary can vary based on several factors:

   • Location. For example, branch service managers' average salary in kentucky is 57% less than in new york.
   • Seniority. Entry-level branch service managers earn 56% less than senior-level branch service managers.
   • Certifications. A branch service manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a branch service manager's salary.

   Average branch service manager salary

   $58,837yearly

   $28.29 hourly rate

   ---

   Entry-level branch service manager salary

   $39,000 yearly salary

   Updated December 17, 2025

4. Writing a branch service manager job description

   A branch service manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a branch service manager job description:

   Branch service manager job description example

   Do you have prior finance and/or underwriting experience? Are you comfortable performing and overseeing collection activities and assuming the leadership role in absence of the manager?
   
   Your skills could be used to assist in the development and maintenance of our customer and dealer relationships. With this role, you will have the opportunity to assist with account gain through proven loan judgment and effective customer and dealer solicitation.
   
   If you are ready to make a difference, join an enthusiastic team and start a lifelong career, "Come Begin Your Story" as
   Assistant Manager !
   
   Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have 58 branches in 11 different states.
   
   You'll know you are a successful Assistant Manager when you:
   Ensure all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions Ensure Company's SAWS methodology is followed for evaluating loan applications and determine proper loan structure (determining advance, term, rate & appraisal) Assist with appraisals, acquisition/disposal of repossessions Maintain office cash with accuracy and security
   You could be a great addition as Assistant Manager if you have:
   Valid driver's license, insurance, and reliable transportation to use for work Previous finance and/or collections experience
   Keep in mind as Assistant Manager we provide:
   An EXCELLENT benefits bundle that includes company-paid medical insurance ( free to the employee ), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your Company set goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more. Growth Potential- We believe in fostering our employees' talents and providing a pathway for their individual career story. TOP- of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
   Come Begin Your Story! Apply Today!

   Copy this example

   

5. Post your job

   To find branch service managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any branch service managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level branch service managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your branch service manager job on Zippia to find and recruit branch service manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with branch service manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new branch service manager

   Once you've decided on a perfect branch service manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new branch service manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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