Business solutions analyst job description

TCI has an immediate need for a Business Analyst Solutions Consultant in Louisville, KY. This is not a Corp2Corp opportunity. This is a contract-to-hire opportunity.
SEEKING LOCAL CANDIDATES ONLY NO REMOTE
SUMMARY
The Business Analyst / Solutions Consultant primary responsibility is to build trust with clients while designing database solutions that enable the client to see ROI on their marketing projects. The Solutions Consultant leads communication with clients to elicit requirements necessary for building and enhancing marketing database solutions. One will work with external and internal stakeholders to detail incoming project requests into functional specifications. This role ensures the functional requirements are understood so that the IT Development team can produce technical specifications and develop the solution. The Solutions Consultant is responsible for identifying requirements, consulting, estimating, designing, documenting, configuring, and testing while working in conjunction with clients and the IT Development team. One is also expected to lead projects and assist in tracking project progress.
RESPONSIBILITIES Influence and build trust with clients, develop and maintain key relationships.
Provide consultation on database marketing solutions based on the client business requirements.
Work with stakeholders to understand business requirements and initiatives.
Design data load processes that transform data into the proprietary Marketing Database platform.
Design marketing campaign processes that select targeted data universes and extracts data into required outputs (e.g., files or web services for various media type execution such as email, mail, SMS, etc.)
Define tasks and estimate effort to develop solutions.
Create functional specifications adhering to standards.
Write clear and concise system documentation.
Present solutions to the stakeholders and facilitate the iterative refinement of the requirements.
Develop and maintain key relationships with all impacted business areas.
Perform system and regression testing on all projects.
Manage constantly changing priorities.

REQUIREMENTS 1+ years of experience working with MS SQL databases (or other relational databases)
A demonstrated track record of facilitating requirement gathering on projects, translating requirements into a solution, and engaging with key development stakeholders to ensure that the solution is deployed on time with quality.
Bachelor's degree or equivalent experience working with databases containing large volumes of consumers.
GREAT communication have the ability to drive requirements with stakeholders/clients, setting proper expectations for deliverables.
Experience working with clients and managing their expectations.
Understanding of Agile software development.
Knowledge of relational database design.

DESIRED (Nice-to-have) EXPERIENCE Knowledge of database design for MS SQL Server and designing processes that run very efficiently on large, relational databases.
Prior experience working in a marketing company, designing consumer-based data solutions, being a hands-on account executive will be considered a plus.

Document & Business Solutions (DBS) is the company's primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, scanning, imaging, mail distribution, document creation/print/copy, messenger, courier, and fulfillment. Additionally, DBS manages the firmwide suite of digital products, including, firmwide office print (floor copiers/printers), Digital Mail (mail digitization), workflow solutions, document, design and content management.

As a Document & Business Solutions Product Analyst, you will be responsible for supporting the design, development and implementation of DBS products. This role can cover a variety of DBS functions including or all of mail distribution, print production, postal, help desk, support, product/product support, and digitization related responsibilities.
Key Responsibilities


Partnering with stakeholders to understand business needs, making recommendations, and identifying solutions to achieve objectives Performing deep dives / process reviews / root cause analysis to identify potential problem areas and implementing solutions accordingly Participating in critical analysis on multiple approaches to determine best solution Developing project proposals to be presented to Stakeholders Taking initiative in proposing solutions and considering impact across business. Seeking to continuously address opportunities for development. Documenting project plans, timelines, resources, and scorecards and driving projects through to delivery Effectively communicating project status, next steps and key milestones and managing expectations Owning, delivering, and executing tasks in a timely manner whilst keeping others informed of progress Documenting and addressing project issues, escalating appropriately to key stakeholders, and ensuring visibility Building network and understanding in and outside of the team, across business lines and locations


Necessary Skills & Experience


Stakeholder management skills across all levels of an organization; ability to articulate status and requirements and overcome challenges through influencing and collaboration Strategic and analytical thinking with a drive towards execution and delivering results Experience of managing multiple competing priorities in an efficient and structured manner Ability to reprioritize and keep track of multiple activities in a rapidly changing environment Experience of working collaboratively in a multi-functional global team environment to achieve high quality results Strong verbal and written communication skills with the ability to create impactful and powerful presentations Experience in the IA tools such as OWL, Signavio, Alteryx, Tableau, Python & UiPath would be an advantage Fast and confident learner with good attention to detail Global mindset: experience working with different regions and countries to understand and have thoughtfulness to different cultures Demonstrates a positive 'can-do' attitude and contribute to an energetic and motivated team environment


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

We are seeking qualified candidates for a Sr. Business Technology Solutions Analyst opportunity with a great client in Piscataway, NJ. This is a DIRECT HIRE position with hybrid work environment (part in office/part remote) and will require a local candidate.

The Sr Business Technology Solutions Analyst is a key facilitator that works closely with business program and product managers, and IT teams to deliver technology solutions that add business value.

As an integral team member of the IT BRM and PMO team, the Sr Business Technology Solutions Analyst leads both the effort of defining software requirements and ensuring those requirements are accurately developed. This role acts as the bridge between project stakeholders and IT teams, is accountable for both the business requirements and functional specifications and is responsible for driving necessary business communication.
Specific duties include but not limited to:

Deliver technology solutions that add business value (50%)

Interface with internal and external stakeholders to determine functional and technology requirements that support organizational business goals, documenting those requirements, and working with Product Owners, Developers, Project Managers, and QA Analysts to deliver business technology solutions including:
Analysis and recommendation of innovative solutions to improve efficiency and quality of process, increase productivity, availability, and performance to aide in long term strategic and operational goals.
Collaborate with Product Owner, Stakeholders and Delivery Team(s) to gather functional and non-functional requirements.
Facilitate sessions with all relevant stakeholders to drive clarity and agreement on requirements

Service Strategy (30%)

Work as part of a team to Identify and establish strategic long-term technology solution goals and policies and procedures based on business objectives
In partnership with IT and business stakeholders, evaluate alternative solutions to meet business requirements and align to IT strategies, utilizing proven tools/methodologies to facilitate build/buy decisions
Research emerging solution technologies and assess their maturity and applicability to the applications being developed
Work with Business Owners & IT product and portfolio management on feasibility, cost and requirements for new tools, services, and products

Service Operations and Continual Improvement (20%)

Responsible for incident management including analyzing/troubleshooting complex support issues and for driving service restoration through proper escalation of business-critical solutions by using a combination of independent and team judgment and knowledge to resolve problems.
Independent and team-based research to resolve highly complex problems (business and technical).

Qualifications

Bachelor's degree or equivalent experience in Business, Information Systems, Computer Science discipline
Master's or other advanced degree (preferred)

Experience:

7-10 years Related experience that includes increasing levels of responsibility in gathering and defining requirements, analyzing/mapping business processes, supporting the design, development, implementation, and maintenance of solutions, services, products, and applications
4-7 years' Experience leading IT/software project teams from business and functional requirements through service operations
4-7 years' Experience required in participating in or managing projects in an environment with quality management systems e.g., ITIL, Six Sigma/Lean Six Sigma etc.
Experience working with Financial Applications like EBS, ERP, Hyperion etc. (preferred)

Licenses and Certifications:

Preferred: PMI Professional in Business Analysis (PMI-PBA)
Preferred: PMI Project Management Professional (PMI-PMP)