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Best states for a call center technician
Quoted expert
Kathleen Riley
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Are you thinking of becoming a call center technician and really want to work at Spectrum? Turns out, your chances to become a call center technician are better in some states than others.In fact, our research shows that Kentucky is the best state for call center technicians in America. The best city in America for call center technicians with the highest pay is Jacksonville, NC.
Kentucky is the best state for jobs for call center technicians, and Oregon is the worst. The most common pay in Kentucky is $41,593, while the median pay in Oregon is $30,825.Kentucky is the best state, and Dover is the city with the highest pay for call center technicians.
10 best states for call center technicians in 2026
1. Kentucky
Total call center technician jobs: 1,046 Average annual salary: $41,593 Lowest 10 percent earn: $27,000 Highest 10 percent earn: $62,000 Location Quotient: 1.36
2. Ohio
Total call center technician jobs: 2,235 Average annual salary: $44,019 Lowest 10 percent earn: $28,000 Highest 10 percent earn: $67,000 Location Quotient: 1.05
3. North Dakota
Total call center technician jobs: 393 Average annual salary: $38,335 Lowest 10 percent earn: $27,000 Highest 10 percent earn: $52,000 Location Quotient: 2.03
4. North Carolina
Total call center technician jobs: 1,993 Average annual salary: $44,148 Lowest 10 percent earn: $28,000 Highest 10 percent earn: $68,000 Location Quotient: 1
5. Delaware
Total call center technician jobs: 245 Average annual salary: $46,051 Lowest 10 percent earn: $29,000 Highest 10 percent earn: $72,000 Location Quotient: 0.94
6. Minnesota
Total call center technician jobs: 1,617 Average annual salary: $40,028 Lowest 10 percent earn: $28,000 Highest 10 percent earn: $56,000 Location Quotient: 1.17
7. Michigan
Total call center technician jobs: 1,762 Average annual salary: $39,502 Lowest 10 percent earn: $26,000 Highest 10 percent earn: $59,000 Location Quotient: 1.09
8. New York
Total call center technician jobs: 2,233 Average annual salary: $45,329 Lowest 10 percent earn: $29,000 Highest 10 percent earn: $69,000 Location Quotient: 0.84
9. Texas
Total call center technician jobs: 4,240 Average annual salary: $41,491 Lowest 10 percent earn: $27,000 Highest 10 percent earn: $62,000 Location Quotient: 1.01
10. Massachusetts
Total call center technician jobs: 1,553 Average annual salary: $43,039 Lowest 10 percent earn: $29,000 Highest 10 percent earn: $63,000 Location Quotient: 0.81
Call center technician jobsNear Columbus, OH
How Zippia determines the best states to be a call center technician
You can read about how the best state rankings are calculated here.
Detailed list of the best states for a call center technician
| Rank | State | Average salary | Lowest 10% earn | Population | Job count |
|---|---|---|---|---|---|
| 1 | Kentucky | $41,593 | $27,000 | 4,454,189 | 1,046 |
| 2 | Ohio | $44,019 | $28,000 | 11,658,609 | 2,235 |
| 3 | North Dakota | $38,335 | $27,000 | 755,393 | 393 |
| 4 | North Carolina | $44,148 | $28,000 | 10,273,419 | 1,993 |
| 5 | Delaware | $46,051 | $29,000 | 961,939 | 245 |
| 6 | Minnesota | $40,028 | $28,000 | 5,576,606 | 1,617 |
| 7 | Michigan | $39,502 | $26,000 | 9,962,311 | 1,762 |
| 8 | New York | $45,329 | $29,000 | 19,849,399 | 2,233 |
| 9 | Texas | $41,491 | $27,000 | 28,304,596 | 4,240 |
| 10 | Massachusetts | $43,039 | $29,000 | 6,859,819 | 1,553 |
| 11 | Arkansas | $42,342 | $28,000 | 3,004,279 | 335 |
| 12 | Rhode Island | $38,451 | $25,000 | 1,059,639 | 275 |
| 13 | South Dakota | $35,574 | $25,000 | 869,666 | 385 |
| 14 | Nevada | $37,995 | $25,000 | 2,998,039 | 463 |
| 15 | Maryland | $41,013 | $26,000 | 6,052,177 | 1,409 |
| 16 | Arizona | $36,776 | $24,000 | 7,016,270 | 1,530 |
| 17 | Kansas | $35,083 | $24,000 | 2,913,123 | 936 |
| 18 | District of Columbia | $43,067 | $27,000 | 693,972 | 365 |
| 19 | Indiana | $37,244 | $24,000 | 6,666,818 | 1,422 |
| 20 | Oklahoma | $34,926 | $23,000 | 3,930,864 | 790 |
| 21 | Missouri | $35,051 | $23,000 | 6,113,532 | 1,522 |
| 22 | West Virginia | $33,030 | $21,000 | 1,815,857 | 556 |
| 23 | California | $42,007 | $27,000 | 39,536,653 | 4,282 |
| 24 | South Carolina | $36,037 | $23,000 | 5,024,369 | 903 |
| 25 | Maine | $33,933 | $24,000 | 1,335,907 | 484 |
| 26 | New Jersey | $39,591 | $25,000 | 9,005,644 | 1,347 |
| 27 | Pennsylvania | $34,328 | $22,000 | 12,805,537 | 2,619 |
| 28 | Vermont | $36,113 | $25,000 | 623,657 | 168 |
| 29 | Florida | $36,269 | $23,000 | 20,984,400 | 3,166 |
| 30 | Georgia | $35,565 | $23,000 | 10,429,379 | 2,031 |
| 31 | Illinois | $34,735 | $23,000 | 12,802,023 | 2,727 |
| 32 | Wisconsin | $35,253 | $23,000 | 5,795,483 | 923 |
| 33 | Virginia | $34,929 | $22,000 | 8,470,020 | 2,239 |
| 34 | Washington | $37,429 | $26,000 | 7,405,743 | 941 |
| 35 | Tennessee | $33,293 | $22,000 | 6,715,984 | 1,237 |
| 36 | Wyoming | $31,531 | $22,000 | 579,315 | 184 |
| 37 | Hawaii | $37,569 | $30,000 | 1,427,538 | 146 |
| 38 | Montana | $31,679 | $22,000 | 1,050,493 | 442 |
| 39 | Iowa | $31,107 | $21,000 | 3,145,711 | 1,192 |
| 40 | Mississippi | $31,653 | $21,000 | 2,984,100 | 517 |
| 41 | Connecticut | $35,371 | $23,000 | 3,588,184 | 558 |
| 42 | Nebraska | $30,912 | $21,000 | 1,920,076 | 745 |
| 43 | Alabama | $32,706 | $21,000 | 4,874,747 | 900 |
| 44 | New Mexico | $31,407 | $21,000 | 2,088,070 | 483 |
| 45 | Colorado | $33,137 | $23,000 | 5,607,154 | 1,094 |
| 46 | Louisiana | $33,296 | $22,000 | 4,684,333 | 413 |
| 47 | Alaska | $28,290 | $22,000 | 739,795 | 212 |
| 48 | Utah | $31,176 | $21,000 | 3,101,833 | 693 |
| 49 | Idaho | $28,812 | $20,000 | 1,716,943 | 414 |
| 50 | New Hampshire | $31,215 | $21,000 | 1,342,795 | 327 |
| 51 | Oregon | $30,825 | $21,000 | 4,142,776 | 696 |
Highest paying states for call center technicians
| Rank | State | Avg. Call Center Technician Salary |
|---|---|---|
| 1 | Kentucky | $41,593 |
| 2 | Ohio | $44,019 |
| 3 | North Dakota | $38,335 |
| 4 | North Carolina | $44,148 |
| 5 | Delaware | $46,051 |
| 6 | Minnesota | $40,028 |
| 7 | Michigan | $39,502 |
| 8 | New York | $45,329 |
| 9 | Texas | $41,491 |
| 10 | Massachusetts | $43,039 |
| 11 | Arkansas | $42,342 |
| 12 | Rhode Island | $38,451 |
| 13 | South Dakota | $35,574 |
| 14 | Nevada | $37,995 |
| 15 | Maryland | $41,013 |
| 16 | Arizona | $36,776 |
| 17 | Kansas | $35,083 |
| 18 | District of Columbia | $43,067 |
| 19 | Indiana | $37,244 |
| 20 | Oklahoma | $34,926 |
| 21 | Missouri | $35,051 |
| 22 | West Virginia | $33,030 |
| 23 | California | $42,007 |
| 24 | South Carolina | $36,037 |
| 25 | Maine | $33,933 |
| 26 | New Jersey | $39,591 |
| 27 | Pennsylvania | $34,328 |
| 28 | Vermont | $36,113 |
| 29 | Florida | $36,269 |
| 30 | Georgia | $35,565 |
| 31 | Illinois | $34,735 |
| 32 | Wisconsin | $35,253 |
| 33 | Virginia | $34,929 |
| 34 | Washington | $37,429 |
| 35 | Tennessee | $33,293 |
| 36 | Wyoming | $31,531 |
| 37 | Hawaii | $37,569 |
| 38 | Montana | $31,679 |
| 39 | Iowa | $31,107 |
| 40 | Mississippi | $31,653 |
| 41 | Connecticut | $35,371 |
| 42 | Nebraska | $30,912 |
| 43 | Alabama | $32,706 |
| 44 | New Mexico | $31,407 |
| 45 | Colorado | $33,137 |
| 46 | Louisiana | $33,296 |
| 47 | Alaska | $28,290 |
| 48 | Utah | $31,176 |
| 49 | Idaho | $28,812 |
| 50 | New Hampshire | $31,215 |
| 51 | Oregon | $30,825 |
Expert opinions on the best states for call center technicians
Are there any particularly good places in the United States for call center technicians to find work opportunities?
Kathleen Riley
Professor, American University
My computer science students from the class of 2020 had a variety of experiences when they entered the job market after graduation. Those who had already signed on at companies like Amazon or Google, whose business stayed strong during the pandemic and whose workplace models adjusted easily to remote work, had a relatively easy time starting their industry jobs. Others, especially those who had planned to work for companies whose business depended on clients or industries which suffered under the pandemic, saw delays, changes in their work plans, and even cancellations of contracts; several found themselves job hunting again over the summer, interviewing remotely and having to assess companies without setting foot outside their own home. Fortunately, there are still a lot of jobs out there for Computer Science graduates, and most of the students I know have found other placements or are well into that process.
We all know about the abundance of computer science opportunities in the Silicon Valley, the Dulles Technology corridor, and other tech hubs, but there is also an abundance of computer science opportunities in large and small cities throughout the country. In addition to businesses whose focus or products are technology-related, many other businesses have significant technology and computer science needs that are provided in-house, and those who thrive and survive will continue to hire.
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Updated January 8, 2025