Cancer center director job description

Cancer care is all we do Hope in healing Cancer Treatment Centers of America (CTCA ) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients' quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.
Job Description:
Cancer Services Center (CSC) - Concierge
The Concierge supports the patient from the point of provisional scheduling, through the preparation for a scheduled appointment, and continuing with post-visit follow up, and long-term relationship management. Once the provisional appointment is set, the Concierge serves as a liaison between the Network Member or Service Partner team and the Patient to ensure appropriate appointment readiness in accordance with the Concierge Service Protocol (a set of administrative tasks that may include assistance with patient portal registration, medical records coordination, gathering of registration information, forms completion, other intake, etc), provide assistance with travel instructions (driving directions, parking options, public transportation options), and address other issues identified by the CSC, the Network Member or Service Partner team, or the Patient. The Concierge will also provide an appointment reminder contact to the Patient in advance of the visit, in the manner preferred by the Patient (call, text, email).

Following a visit, the Concierge will contact the Patient to deliver a brief Cancer Compass Patient Satisfaction and Follow-Up Survey. This is intended to ensure that the Patient's expectations were met and that the service provided by the Network Member or Service Partner was consistent with the requirements of the Cancer Compass Network Participation Agreement. Further, during this survey process the Concierge will offer to assist with securing any additional services or products needed. When Patients purchase a virtual service (consult, testing, etc), the Concierge will facilitate various components of the Patient flow in order to provide an efficient and exceptional experience.

The Concierge will play an integral role in Patient engagement throughout the Patient's entire journey, building a trusted relationship by utilizing various methods of touch points including emails, phone calls, portal communication, etc. The purpose of such touch points will be to assist with current needs while continuously assessing and anticipating how Cancer Compass can fulfill their future needs with products and services. The Concierge is also responsible for performing various other administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.

Education, Experience and Skills Requirements
Undergraduate degree required Minimum 5 years of customer service experience required Excellent telephone presence and skills Active and compassionate listener Organized communicator with superb attention to detail Superior ability to use computer systems, including the Microsoft Office suite Ability to facilitate point of purchase transactions Wholly supportive of patient empowerment with a demonstrated commitment to the highest level of customer service

We win together Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you're ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. Visit: Jobs.cancercenter.com to begin your journey.

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Cardiovascular Health DSL Medical Scribe will collaborate with physicians, patients, and office staff to facilitate patient flow and to ensure an accurate and complete medical record.

Locations
Stanford Health Care

What you will do
Accompany physician into the patient exam room to document all physician directed elements of the patient visit in the medical record. This includes symptoms, medications, physical exam findings, and complete assessment and treatment plan. Assist the physician with documentation of patient care related issues. Coordinate these findings with the physician, and accurately document any procedures, tests, or other findings as indicated by the physician. Navigate complex medical records systems to provide efficient patient care. Ensure completion of forms as directed by physician. Ensure compliance with all medical practices and procedures to maintain confidentiality of sensitive patient information. Assist with training of new scribes and other clinical office staff. All other duties as assigned including department-specific functions and responsibilities (1, 2): Performs other duties as assigned and participates in organization projects as assigned. Adheres to safety, P4P's (if applicable), HIPAA and compliance policies.


Education Qualifications
High school diploma or GED required. Bachelor's Degree strongly preferred.


Experience Qualifications
Computer proficiency and ability to learn new programs. 70+ WPM highly recommended. Excellent organizational and multitasking abilities. Ability to perform tasks calmly and effectively in stressful situations. Superior verbal, written, and interpersonal skills to ensure outstanding patient care.


Physical Demands and Work Conditions


Blood Borne Pathogens
Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks


These principles apply to ALL employees:



SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:


Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination



Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in
all of
its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Be a trusted, strategic, fundraising partner to enable the University of Nebraska to change lives and save lives.

Do you have the vision and executive presence to tap into an existing culture of philanthropy to create global impact and reach by becoming a trusted partner?

Do you have a curiosity and passion for the practice of medicine and a strong desire to support the next generation of medical heroes at a high-visibility, innovative, and growing academic medical center?

Do you have outstanding relational and listening skills that allow you to uncover the visions and dreams of donors?

Do you possess the emotional intelligence and authenticity that it takes to meaningfully connect with people and build long-term relationships on behalf of the University?
If so, we invite you to apply for this exciting and meaningful opportunity!

The Fred & Pamela Buffet Cancer Center, University of Nebraska Medical Center (UNMC), and their clinical partner, Nebraska Medicine, share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research, and extraordinary patient care. People from around the country and the world come for the unique medical expertise available from UNMC. As a Director of Development, Fred & Pamela Buffett Cancer Center, you will have the opportunity to raise funds to support the cancer center and oncology related departments, and the pride of knowing you are supporting one of the country's most progressive NCI-designated cancer centers with a rich tradition and history. The ideal candidate for this position understands front line grateful patient fundraising, physician engagement and collaboration, and academic health sciences philanthropy.

At the University of Nebraska Foundation, we grow relationships and resources that enable the University of Nebraska to change lives and save lives. As a Director of Development, you can expect to directly communicate with campus administrators and faculty, including evaluating programmatic elements to establish fundraising priorities and opportunities. You will be responsible for coordinating with centralized Foundation staff in activities that benefit the cancer research and treatment programs at UNMC and Nebraska Medicine, and are responsible for preparing proposals, solicitation letters, and other cultivation and stewardship materials for prospects and donors.


Who we want:



Relationally talented individual to make authentic connections, facilitate meaningful conversations, and provide individual solutions to help generous donors fulfill their philanthropic goals. Collaborative professional who can function independently, as well as part of a team. Committed individual who has the innate ability to connect with diverse constituents and has a healthy appreciation for the role and value physicians have in our world. Learner who is humble and inquisitive. Communicator who is driven by the opportunity to connect with people and understands what motivates donors to invest in the University. Dependable individual who is inspired by what they can achieve and understands that ultimately their impact is bigger than themselves.



What you need:



Bachelor's degree required. Master's degree preferred. A minimum of 3 years of experience in development, 5 years of experience preferred. Discretion in handling confidential matters. Organization skills, accuracy, attention to detail. Candidates will also be evaluated on our core values of passion for mission, integrity, and teamwork.



What we offer:



Mission-driven work that changes lives and saves lives through education, research, and philanthropy. Flexible work environment with the opportunity for a hybrid schedule. 12 paid holidays and generous vacation time. University of Nebraska tuition reimbursement for you and your dependents. 12 weeks of paid medical leave, including maternity and paternity leave. An award-winning wellness program. A strengths-based, engagement-focused, and performance-oriented culture. Ongoing learning and development opportunities for your career growth. Recognized by the Chronicle of Philanthropy as one of America's favorite charities.


The University of Nebraska Foundation grows relationships and resources that enable the University of Nebraska to change lives and save lives. The foundation is ranked among the top 25 public U.S. universities in endowed assets and transfers about $200 million a year to the university and its affiliates. More than 99% of foundation assets are restricted to a specific use.

The University of Nebraska Foundation is anequalopportunity/affirmative action employerthatcelebrates, supports, and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability,protected veteran status, sexual orientation or gender identity,or any other legally protected basis, in accordance with applicable law.