How to hire a case aide

How to hire a case aide, step by step

Here's a step-by-step case aide hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a case aide job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new case aide
• Step 8: Go through the hiring process checklist

What does a case aide do?

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1. Identify your hiring needs

   Before you post your case aide job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a case aide for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A case aide's background is also an important factor in determining whether they'll be a good fit for the position. For example, case aides from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of case aide salaries for various roles:

   Type of Case Aide	Description	Hourly rate
   Case Aide	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$12-19
   Program Coordinator	Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with... Show more	$14-30
   Social Work Internship	Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities... Show more	$12-24

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Foster Care
   • Mental Health
   • Substance Abuse
   • Social Services
   • Community Resources
   • Patients
   • Phone Calls
   • Foster Children
   • Data Entry
   • Social Work
   • Crisis Intervention
   • Administrative Tasks
   • Child Safety
   • Transport Children

   Check all skills

   Responsibilities:

   • Manage clients' confidential case files and records, process information and verify all incoming DHS and court documents.
   • Review and research leads regarding personal injury cases by obtaining information from the Medicaid recipient's attorney and insurance adjuster
   • Practice best practices in the behavior health system while maintaining HIPPA laws and regulations.
   • Supervise visits between children and their parents and/or others deem appropriate at the request of the DES case manager.
   • Complete new client intake which analyze and scores assessment questionnaires initially and on a follow-up basis as required by DHS.
   • Provide services which enhance the parenting skills and abilities of the parents and caregivers of children involve with the DES system.

   More case aide duties

3. Make a budget

   Including a salary range in your case aide job description is one of the best ways to attract top talent. A case aide can vary based on:

   • Location. For example, case aides' average salary in alabama is 38% less than in hawaii.
   • Seniority. Entry-level case aides 37% less than senior-level case aides.
   • Certifications. A case aide with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a case aide's salary.

   Average case aide salary

   $15.83hourly

   $32,927 yearly

   ---

   Entry-level case aide salary

   $26,000 yearly salary

   Updated December 22, 2025

   Average case aide salary by state

   Rank	State	Avg. salary	Hourly rate
   1	North Dakota	$37,492	$18
   2	Minnesota	$36,724	$18
   3	Colorado	$36,215	$17
   4	Washington	$35,464	$17
   5	California	$35,441	$17
   6	Pennsylvania	$33,935	$16
   7	Massachusetts	$33,814	$16
   8	Oregon	$33,697	$16
   9	New York	$33,499	$16
   10	Arizona	$32,375	$16
   11	Wisconsin	$31,571	$15
   12	Maine	$31,138	$15
   13	Ohio	$31,003	$15
   14	Illinois	$30,925	$15
   15	Texas	$30,768	$15
   16	Michigan	$28,431	$14
   17	Nebraska	$26,085	$13

   Average case aide salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	University Settlement	$38,341	$18.43	12
   2	Philadelphia Corporation for Aging	$37,777	$18.16	2
   3	Project Home, Inc.	$37,449	$18.00
   4	Southwest Key Programs	$36,765	$17.68
   5	Catholic Charities of the Archdiocese of Miami	$36,584	$17.59	20
   6	Caracole	$36,473	$17.54
   7	SafeHaven of Tarrant County	$36,429	$17.51	7
   8	Community Resources for Justice	$36,342	$17.47
   9	PHMC	$36,021	$17.32	12
   10	Catholic Community Services of Utah	$35,819	$17.22
   11	Dynamics	$35,420	$17.03	5
   12	Professional	$35,260	$16.95	7
   13	Children's Home & Aid	$35,221	$16.93
   14	City of San Antonio	$35,145	$16.90
   15	Good Shepherd Services	$35,050	$16.85	61
   16	S A F E Inc	$35,008	$16.83
   17	The Children's Village	$34,739	$16.70	70
   18	Catholic Community Services of Lane County	$34,668	$16.67
   19	Native American Connections	$34,644	$16.66	12
   20	Fostedale Inc.	$34,282	$16.48	14

4. Writing a case aide job description

   A good case aide job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a case aide job description:

   Case aide job description example

   The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.
   
   Under general direction of the Child Support Supervisor, performs a variety of tasks related to the management of a caseload: enters data into the computer system for case initiation; interviews obligees/obligors to gather the maximum amount of information for the system; monitors child support cases for compliance with court ordered payment plans and support obligations, as established by the court; assists in advanced location efforts; assists with interstate document processing and direct income withholding, and performs other related work as assigned.
   
   Pay range listed is hiring range. Full range is $22.83 to $34.26 per hour with outstanding performance.
   Performs process serving of legal documents and follow up activities.
   
   Schedules and completes intake interviews with applicants to obtain factual information in completing the necessary paperwork to open and maintain cases. Enters data into the computer system.
   
   Manages the arrears only and monitor only cases for payments and compliance with court orders. Makes recommendations to Child Support Officers in regard to delinquent accounts to proceed with appropriate court action. Negotiates with customers to increase compliance with payments and money owed.
   
   Reviews files and contacts parties and/or employers to obtain additional information regarding employment status, availability of health insurance, address information, and updating the necessary computer system to reflect changes.
   
   Processes public assistance and foster care referrals to assure cases are properly set up in the computer system.
   
   Works on special projects and reports as assigned.
   
   Attends meetings, workshops, trainings, and conferences at the discretion of the supervisor.
   
   Works the hours and/or shifts assigned and begins and ends work on time.Occasional training in St. Paul is required.
   
   Performs other related duties as required or assigned.
   
   Minimum Qualifications
   
   Requires equivalency of high school graduation and four years related legal (family law), administrative, customer services, or human services experience in a direct or support service function. A bachelor's degree in a human services program, paralegal, or related field may substitute for the experience. Preference given for county or state child support, case aide, or collections experience, court/family lawexperience with service of process and court filings. Computer experience and ability to multi-task in a demand-driven work environment is a must!
   
   Selection Process
   
   Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments.Final selection will include a background check and approval by the County Board.

   Copy this example

   

5. Post your job

   To find case aides for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any case aides they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level case aides with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your case aide job on Zippia to find and recruit case aide candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit case aides, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new case aide

   Once you've selected the best case aide candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new case aide. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a case aide?