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Case analyst skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical case analyst skills. We ranked the top skills for case analysts based on the percentage of resumes they appeared on. For example, 14.6% of case analyst resumes contained management system as a skill. Continue reading to find out what skills a case analyst needs to be successful in the workplace.

15 case analyst skills for your resume and career

1. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how case analysts use management system:

Review foreclosure case management reports and make appropriate updates to the automated case management system.
Entered case status updates timely and accurately into the case management system to ensure up to date information was available.

2. Business Procedures

Here's how case analysts use business procedures:

Conduct research, workflow investigations, business procedures and making recommendations.

3. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how case analysts use dod:

Reviewed case materials and assembled investigative reports for DoD security clearance requests on a Federal contract.
Project leader for the development of cost benefit analyses for ancillary systems within DOD's TRIMIS program

4. SharePoint

Here's how case analysts use sharepoint:

Experience with SharePoint 2010 and 2013 via collaboration tools and the ability to seamlessly integrate with other Microsoft tools.
Created a 'living' spreadsheet that consolidates key document information and hyperlinks back to the original SharePoint file.

5. Medicaid

Here's how case analysts use medicaid:

Review Medicaid claims for approval or disapproval Entered data into the system
Help state Medicaid agencies navigate healthcare reform.Provide community - based assistance to Americans as they enroll in healthcare coverage.

6. Telephone Inquiries

Here's how case analysts use telephone inquiries:

Answered telephone inquiries and processing correspondence received in relation to the work performed for the Medicare Secondary Payer Recovery Contract.
Managed telephone inquiries daily from beneficiaries, attorneys, insurance companies and other Medicare contractors.

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7. Child Support Cases

Here's how case analysts use child support cases:

Review and Analyze general contract agreements, service contracts, court orders, and hearing decisions in child support cases.
Worked with comprehensive databases to help locate both custodial and non custodial parents as well as monitor child support cases.

8. Background Investigations

Here's how case analysts use background investigations:

Review background investigations for accuracy/validity with respect to adjudicative criteria
Interview defendants and conduct background investigations to verify information with their references.

9. Appropriate Research

Here's how case analysts use appropriate research:

Apply appropriate research and technical knowledge in order to resolve outstanding issues in a timely and accurate manner.
Applied appropriate research and technical knowledge to resolve time sensitive and outstanding issues.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how case analysts use outbound calls:

Placed outbound calls to attorney's, beneficiaries, worker compensation boards, and insurance companies.
Assisted business tax payers with tax issues, and received payments High volume call-center with both inbound and outbound calls

11. Technical Knowledge

Technical knowledge refers to the expertise and understanding of an in-depth or specific procedure or product. Much of the technical knowledge gained while in a position allows an individual to better complete a task or assist others attempting to complete the same task. For example, an employee may have extensive technical knowledge on repairing a piece of machinery or how to repair a server error.

Here's how case analysts use technical knowledge:

Applied triage, research, collaboration, and technical knowledge to resolve transaction and processing issues.
Applied research and technical knowledge in order to resolve outstanding issues.

12. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how case analysts use law enforcement:

Maintained contact with law enforcement to locate incarcerated non-custodial parents or those on probation.
Arrange coordination with federal and contractor staff, law enforcement agencies and private organizations to develop findings.

13. Court Orders

Here's how case analysts use court orders:

Resolve any outstanding issues relating to income deduction court order to implement proper enforcement.
Project manager and functional litigation requirements analyst for court ordered document production projects.

14. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how case analysts use cms:

Escalate issues to CMS's regional office caseworkers in cases where our research did not support consumer's claim.
Gather requirements from CMS representatives and developing an approved decision matrix for resolving the errors on the 1095-A form.

15. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how case analysts use federal regulations:

Adhere to company and federal regulations regarding security clearances.
Advised and monitored compliance with federal regulations.

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List of case analyst skills to add to your resume

The most important skills for a case analyst resume and required skills for a case analyst to have include:

Management System
Business Procedures
DOD
SharePoint
Medicaid
Telephone Inquiries
Child Support Cases
Background Investigations
Appropriate Research
Outbound Calls
Technical Knowledge

Law Enforcement
Court Orders
CMS
Federal Regulations
Social Security
Phone Inquiries
Quality Standards
OPM
Non-Custodial Parents
Hippa
Bankruptcy Cases

Subpoenas
Child Support Orders
Payment Letters
ICD-9
Probate
IRS
Client Interviews
Medical Claims
Court Proceedings

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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