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Category supervisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical category supervisor skills. We ranked the top skills for category supervisors based on the percentage of resumes they appeared on. For example, 21.4% of category supervisor resumes contained customer service as a skill. Continue reading to find out what skills a category supervisor needs to be successful in the workplace.

15 category supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how category supervisors use customer service:

Delivered Excellent customer service by greeting and assisting each customer & addressed customer inquiries and resolved complaints.
Participated in management conference calls detailing optimal customer service practices and strategies for increasing revenue.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how category supervisors use sales floor:

Managed sales floor and backroom productivity
Supervised 25+ sales floor associates; responsible for training and supervising day-to-day operations, executing corporate programs, promotions and policies.

3. Merchandise Flow

Here's how category supervisors use merchandise flow:

Develop associates in the areas of product knowledge, service and selling and merchandise flow.
Partnered with Merchandise Flow Supervisor to ensure proper and timely product lifecycle.

4. Sales Associates

Here's how category supervisors use sales associates:

Maximized selling potential by coaching and developing high performing sales associates.
Monitored beauty and PINK category sales results and suggested methods for maximizing these results to Sales Leadership Team and sales associates.

5. Sales Leadership

Here's how category supervisors use sales leadership:

Collaborated with sales leadership team, associates and peers, which included reporting information to regional and district managers.
Served on sales leadership team and was responsible for total store results * Mapped and executed visual floor sets.

6. Business Results

Here's how category supervisors use business results:

Analyzed business results for future projections.
Worked closely with store management team to impact sales to drive better overall business results and company ranking.

7. Customer Loyalty

Here's how category supervisors use customer loyalty:

Demonstrated excellent Customer Sales Lead (CSL) behaviors; driving customer loyalty through current brand strategies.
Created store action plans that fostered growth in sales, customer loyalty & customer satisfaction.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how category supervisors use loss prevention:

Executed store opening and closing procedures and created an awareness and capability in loss prevention.
Assisted managers with staffing and operations such as purging monthly binders, loss prevention awareness, bank deposit records.

9. Visual Standards

Visual standards are a set of rules or regulations that define how a product should visuall look to end users.

Here's how category supervisors use visual standards:

Designed more attractive merchandise presentation strategies, extensive work with visual standards and merchandising high-ticket items.
Maintain strong visual presence and execution of visual standards.

10. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how category supervisors use bank deposits:

Opened and closed the store, handled bank deposits, counted registers
Assisted with register cash-out and arranged bank deposits.

11. Sales Plan

Here's how category supervisors use sales plan:

Carried out company expectations in terms of achieving sales plan, and keeping the store to standards.
Take ownership of lingerie category through tracking of sales plan, strengths, and opportunities.

12. Business Insights

Here's how category supervisors use business insights:

Gain business insight for assigned category and assist direct manager in creating smart action plans that improve execution and results.
Gain business insight for assigned category and create action plans to improve results.

13. Brand Guides

Here's how category supervisors use brand guides:

Owned and supported driving results for our beauty category as well as drafted and executed new beauty brand guides.
Lead brand guides to effectively set up store to drive sales.

14. Beauty Category

Here's how category supervisors use beauty category:

Provided leadership that drives total store results with specific ownership over PINK and Beauty category.
Complete knowledge of beauty category and standards, to lead sales and merchandising updates.

15. Category Sales

Here's how category supervisors use category sales:

Monitored sales results and completing weekly category sales action plan reports.
Led national Automotive Category sales effort by uncovering new opportunities and building accounts with top national automotive marketers.

What skills help Category Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of category supervisor skills to add to your resume

The most important skills for a category supervisor resume and required skills for a category supervisor to have include:

Customer Service
Sales Floor
Merchandise Flow
Sales Associates
Sales Leadership
Business Results
Customer Loyalty
Loss Prevention
Visual Standards
Bank Deposits
Sales Plan

Business Insights
Brand Guides
Beauty Category
Category Sales
Sales Results
POS
Cash Drawers
Customer-Centric Culture
Customer Complaints
Sales Reports
Store Sales

Store Opening
Sales Potential
Customer Relationships
Direct Reports
Reference Checks
Store Operations
Store Performance
Store Standards
Customer Issues
Consistent Sales
Sales Growth

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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