Caterer/server job description

-$250 SIGN ON BONUS

-$250 REFERAL BONUS

As a Catering Server you will work as a member of the wait staff for catered events and weddings.
Duties will include setting up guest tables and buffet areas for service; during service, you will accommodate all guests and will be responsible for replenishing buffet food, refilling beverages, removing dirty dishes from tables and assisting in additional tasks assigned by the Catering Supervisor, to help facilitate a smooth and efficient experience.

GUEST EXPERIENCE
Consistently provides an unmatched guest experience
Leads by example in all aspects of guest engagement
Addresses guest concerns proactively with humility, ownership, and poise
Values feedback and relays openly and honestly to appropriate parties
Community engaged and builds relationships with customers and local organizations

EVENTS
Duties as assigned (bartender, wait staff, FOH, BOH, etc.)
Efficiently sets up and breaks down all equipment needed for events (tables, buffets, etc.)
Ensures that guests have access to allotted food and drink (replenish as appropriate)
Keeps all guest areas tidy and presentable (remove dirty dishes from tables, etc.)
Actively communicates with supervisors before, during, and after events

SERVE
Ensures all orders are taken and delivered to customer quickly, accurately, politely, and enthusiastically
Serves the team and assists with opening and closing tasks as necessary
Works in tandem with catering supervisors, Account Executives and Culinary staff to ensure smooth operation

CLIENT RELATIONS
Maintain client satisfaction at a level that ensures account retention
Maintain positive guest relations at all times, resolving any issues that arise
Anticipate needs in advance, creating solutions and ensuring guest experience is flawless
Ensure client communication is effective in all areas

Requirements

-Must have reliable transportation
-Must be available weekends and evenings

-Must be able to be flexible with changes on site at events

-Must be able to stand, walk, bend, reach, stretch, crouch, twist and turn during all hours of each shift
-Must be able to use hands to handle, squeeze, grasp, lift, move and feel
-Must be able to reach with hands and arms between 6-72 inches; talk and hear from far away and in close proximity
-Must be able to climb, balance, stoop, kneel and crouch while also being able to lift and move up to at least 30 pounds, but occasionally up to 50 or more pounds

• Sets up tables for function in accordance with the banquet event order.
• Accurately transports food and beverages to guests in a timely manner.
• Performs necessary tasks to service guests such as taking and filling drink orders, providing refills, answering questions, and clearing dirty dishes.
• Serves alcoholic beverages responsibly, requests identification adheres to all unit and company alcohol service policies and procedures.
• Monitors guest needs on a continual basis ensuring all requests are promptly fulfilled; handles any guest complaints.
• Replenishes food on buffet lines (if applicable).
• Maintains a safe and clean environment for guests and fellow associates.
• Breaks down events according to company procedures.

• Must be 18 years of age or older.
• Minimum of 3 months previous experience in food and beverage service preferred.
• Excellent guest service skills.
• Ability to work quickly and efficiently in a fast-paced environment.
• Strong communication skills, including listening skills and ability to take food and beverage orders and fill those orders correctly.

• Ability to stand or walk, including up and down stairs, for the entire length of shift.
• Ability to lift up to 35 pounds.
• Mobility to maneuver between tables.

Delaware North has operated concessions, premium dining and restaurants at Truist Park since 2016, when the 41,500-seat venue opened. The state-of-the-art ballpark is home to Major League Baseball's Atlanta Braves.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Founded in Madison, WI in 2001, Ian's Pizza is a by-the-slice pizza chain that has since extended roots to Milwaukee, Denver, and Seattle. We serve creative, one-of-a-kind slices, including our signature Mac n' cheese pie, and genuinely positive energy, which made us a popular lunch, dinner, and late-night spot in our communities. Community is important to us. We are generous in sharing the pizza love with local non-profits, and we provide meaningful employment with opportunities for growth.

Catering Server | S linging, ringing, cheesing.

Our off-site servers help with set-up and take down at events, sling slices (take slice orders, finish bake, and serve), and work the registers. We serve weddings, sporting events, and business lunches, so the hours and locations vary! Ideally our off-site servers would also be able to pick up shifts in-store as needed and available.

Qualifications | Work hard, have fun, get PAID.

• Motivated individuals with a positive attitude.
• Takes feedback well and willing to help out.
• Works and communicates well in a fast-paced environment.
• Able to stand and walk for long periods of time.
• Able to bend, crouch, and lift up to 20-50 lbs. This position requires team lifting equipment such as ovens and tables.
• Able to use ovens, pizza cutters, and other equipment of the business.
• Has reliable transportation to and from events and store locations.
• Must be at least 18 years of age to apply.

Scheduling | Working 9 to 5 is for Dolly Parton, but not for Ian's Pizza.

• Off-site events happen during the day and also evenings and weekends.
• Part-time only, unless you are interested in being fully trained as an in-store worker as well.
• Be dependable! Show up ready to go when you're scheduled.

Perks | Come for the paycheck, stay for the...

• Excellent tips (for real, though)
• Flexible schedules
• Shift meal (FREE PIZZA!)
• Other employee discounts
• Advancement and career development (we like to promote from within!)
• Insurance, retirement, and PTO benefits for full-time.

Employee Testimonials | Not actors. We promise.

• "Ian's supports your professional and personal goals." - August
• "Why not work at Ian's? Fast pace, fun people!" - Zeni
• "Pays great, flexible hours, awesome coworkers" - Ben
• "Best job I've ever had: perfect, fun energy!" - Jerry
• "I can express my personal style!" - Haley
• "Casual vibe... and free pizza!" - Andrew

Wages | Rolling in the dough.

• $11/hour base wage.
• $1/hour additional Monday-Saturday after 11pm.
• $1/hour additional for any Sunday shifts.
• Tips! Tips vary depending on the event, but can add anywhere from $3/hour to $15/hour to your base wage.

Location varies! The home base location is Ian's Pizza Story Hill (Bluemound Road).