City dispatcher job description

ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

SUMMARY: If you are looking for a place to start your career, American Expediting could be just the place! City Express – American Expediting’s latest acquisition and one of Boston’s most well-established delivery services – is seeking a dispatcher to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don't worry, you don't need to be an experienced dispatcher when you start, we'll teach you the business.

REPORTS TO: Operations Manager

RESPONSIBILITIES:

· Process service requests and verifying shipping documentation where applicable

· Dispatch jobs according to customer requests, specifications or needs

· Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met

· Optimizing resources for the highest quality service available

· Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.

· Communicate Chain of Custody standards

· Other duties/tasks as assigned

SKILLS:

· Excellent verbal communication and problem-solving skills

· Interpersonal skills; ability to foster teamwork and motivate/coach others.

· Familiar with time zones and military time

· Decisive under pressure and time constraints

· Knowledge of local and regional geographical area; accurately and quickly read maps

· Computer skills including Microsoft Word, Outlook, Email

· Knowledge of principles and processes for providing customer service

QUALIFICATIONS:

· High School diploma/GED

· Dispatching experience is a plus

· Flexibility in working hours required

· Must be able to pass a pre-employment background check