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City dispatcher skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical city dispatcher skills. We ranked the top skills for city dispatchers based on the percentage of resumes they appeared on. For example, 23.2% of city dispatcher resumes contained customer locations as a skill. Continue reading to find out what skills a city dispatcher needs to be successful in the workplace.

14 city dispatcher skills for your resume and career

1. Customer Locations

Customer location refers to the city or unincorporated area of a country, where most of the taxpayer-customer contact takes place. It is the strategic position of occupation where a customer can access the services and products that he/she needs.

Here's how city dispatchers use customer locations:

Assign and directly supervise city drivers responsible for deliveries and pick ups to customer locations and to YRC dock.

2. Customer Demand

Here's how city dispatchers use customer demand:

Coordinate timely movement of freight to meet customer demands through dispatching, supervising and scheduling all pick up and deliveries.

3. Customer Expectations

Customer expectations refer to coordinating customers' needs and wants into a complete design of their project with vision or product placement. The skill involves providing design consultation to determine and recommend service and product options to meet customers' needs. Tools needed to complete it include strong selling skills, IT, analytical, team-work, communication, commercial awareness, and excellent interpersonal skills. In contrast, the objectives are to achieve sales goals, product knowledge, design process, and customer expectations.

Here's how city dispatchers use customer expectations:

Scheduled manpower for timely and cost efficient deliveries to meet or exceed customer expectations.

4. DOT Regulations

Here's how city dispatchers use dot regulations:

Maintained DOT compliance of all Drivers, daily logs, and IFTA fuel reporting.
Stayed current with Hazardous Material guidelines and DOT regulations.

5. Data Entry Functions

Here's how city dispatchers use data entry functions:

Perform data entry functions (i.e.

6. Outbound Operations

Here's how city dispatchers use outbound operations:

Planned inbound and outbound operations - Responsible for selling Roadway Express' various shipping solutions.

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7. Delivery Route

Delivery route means the departure of a residential delivery vehicle from the ATC dispensary to certain delivery addresses until the vehicle is returned to the ATC dispensary.

Here's how city dispatchers use delivery route:

Plan delivery routes for a large scale pickup and delivery operation.
Planned local pickup and delivery routes & scheduled driver assignments.

8. Cross-Dock Operation

Here's how city dispatchers use cross-dock operation:

Supervised cross-dock operation to ensure safe and efficient transfer of freight to outbound destination.

9. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how city dispatchers use ltl:

Answered inbound shipper calls, assigning the LTL pickups and deliveries based on available man hours and freight volume.
Consolidated Freightways---One of the nation's leading LTL carriers specializing in long-haul LTL Service.

10. Driver Performance

Here's how city dispatchers use driver performance:

Monitor driver performances provide training and ensure company policy and procedures are followed.
Evaluate all aspects of driver performance and provide coaching or discipline as needed.

11. Hazardous Materials

Any substance or good that is harmful to human health as well as the environment are called hazardous materials. Such materials must be handled carefully to avoid any mishaps. Harmful gases. chemicals, strong medicines or drugs, radioactive elements required for radiation purposes, a human blood sample that carries germs, all of these are considered hazardous materials.

Here's how city dispatchers use hazardous materials:

Served as environmental compliance and hazardous materials safety chief for the entire G-4 organization.

12. City Operations

Here's how city dispatchers use city operations:

Scheduled and dispatched drivers and equipment for efficient city operations.
Prepared inbound city operation with a fleet of 50 drivers.

13. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how city dispatchers use ems:

Reviewed routine, emergency personal telephone requests for assistance concerning EMS Fire related matters involving public safety.
Operated EMS Computer-Aided Dispatching console consisting of a computer-based telephone system and radio console.

14. Driver Logs

Here's how city dispatchers use driver logs:

Collected and maintained driver records and effectively monitored daily driver logs for errors or violations.
Completed and submitted driver logs/documentation in accordance with agency guidelines.

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List of city dispatcher skills to add to your resume

The most important skills for a city dispatcher resume and required skills for a city dispatcher to have include:

Customer Locations
Customer Demand
Customer Expectations
DOT Regulations
Data Entry Functions

Outbound Operations
Delivery Route
Cross-Dock Operation
LTL
Driver Performance

Hazardous Materials
City Operations
EMS
Driver Logs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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