How To Become A Claims Account Manager: What It Is and Career Path

What is a claims account manager and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a claims account manager. For example, did you know that they make an average of $29.43 an hour? That's $61,214 a year! Between 2018 and 2028, the career is expected to grow -6% and produce -19,000 job opportunities across the U.S.

ScoreClaims Account ManagerUS Average

Salary

4.8

Avg. Salary $61,214

Avg. Salary $59,228

Stability level

9.3

Growth rate -6%

Growth rate 0.3%

Diversity

4.6

Race

American Indian and Alaska Native 0.50%

Asian 5.29%

Black or African American 10.37%

Hispanic or Latino 17.11%

Unknown 4.41%

White 62.32%

Gender

female 64.13%

male 35.87%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Stress level

9.3

Stress level is very high

7.1 - high

Complexity level

9.6

Complexity level is advanced

7 - challenging

Work life balance

3.7

Work life balance is poor

6.4 - fair

Key steps to become a claims account manager

Explore claims account manager education requirements

Most common claims account manager degrees

Bachelor's

63.6 %

Associate

14.7 %

High School Diploma

8.2 %

Start to develop specific claims account manager skills

Skills	Percentages
Workers Compensation	16.64%
TPA	13.37%
Account Management	11.63%
Claims Handling	11.62%
Customer Service	6.21%

Complete relevant claims account manager training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New claims account managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a claims account manager based on U.S. Bureau of Labor Statistics data and data from real claims account manager resumes.

Research claims account manager duties and responsibilities

Manage complex service inquiries and coordinate action among multiple departments for brokers and TPA's.
Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
Process and coordination of benefits for Medicaid and Medicare.
Field supervision and oversight of the job on build days ;.

Prepare your claims account manager resume

When your background is strong enough, you can start writing your claims account manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a claims account manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable claims account manager resume templates

Build a professional claims account manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your claims account manager resume.

Apply for claims account manager jobs

Now it's time to start searching for a claims account manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do claims account managers rate their job?

-/5

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1 star

Claims account manager reviews

A zippia user wrote a review on Aug 2021

Pros

Being able to control the decision making and managing the delivery of service so I can enhance the customer experience which is very important to ensure the Company remains successful. Also being able to liaise on injury claims and read case law to determine the applicable one

Cons

When customers are not satisfied even when you know you have delivered the best service you could have and have gone beyond the call of duty in delivering same. They appear to not understand the dynamics of the process even if explained to them