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Claims service assistant skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical claims service assistant skills. We ranked the top skills for claims service assistants based on the percentage of resumes they appeared on. For example, 22.2% of claims service assistant resumes contained customer service as a skill. Continue reading to find out what skills a claims service assistant needs to be successful in the workplace.

15 claims service assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how claims service assistants use customer service:
  • Supported business development activities, including maintaining a customer service culture that resulted in maximum reviews by third party.
  • Exceeded company standards for customer service by smoothly fielding complaints and providing consistent service solutions.

2. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how claims service assistants use police reports:
  • Order police reports, process drafts, and perform receptionist and/or office switchboard duties on a temporary basis as assigned.
  • Process outgoing mail to customers, Order and follow-up of police reports, Organize and search of transcriptions from Vendors.

3. Auto Claims

Auto claims are claims made to insurance companies or firms in cases of accidents, collisions, or damages to determine payments made. Insurance companies hire auto claim adjusters to help inspect, assess, and determine the state of damager on an auto vehicle and the costs that would incur.

Here's how claims service assistants use auto claims:
  • Investigated, analyzed, evaluated underwriting auto claims.
  • Maintained constructive and cooperative working relationships with claim representatives and assisted them with their work product in auto claims.

4. Office Equipment

Here's how claims service assistants use office equipment:
  • Troubleshooted and rectified problems concerning office equipment and computers/printers.
  • Operated a variety of office equipment

5. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how claims service assistants use support services:
  • Managed customer relations and provided exemplary support services to all customers.
  • Provide assistance to claim representatives by performing support services: setting up claim/deposition files, filing and shipping correspondence.

6. Policy Coverage

Policy coverage is an agreement between a person and an insurer outlining the coverage - what is covered, what is not, and other details of the agreement. Policy coverage is typically a combination of several standard forms, including a declaration page, coverage form, and endorsements. These forms delineate the coverage term, the policy limits, the grant of coverage, exclusions and other limitations of coverage, and the duties and responsibilities of the insured in the event of a loss.

Here's how claims service assistants use policy coverage:
  • Handled a large volume of claims and assessed policy coverage for submitted claims.
  • Obtained facts to evaluate coverage, negligence, medical necessity and Causation/damages to make proper liability and policy coverage decisions.

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7. Inbound Calls

Here's how claims service assistants use inbound calls:
  • Act as first source of inbound calls from customers such as medical providers, policy holders, insurance companies and attorneys.
  • Handle inbound calls and exercise good decision making skills to review information, issue payments and resolve claims.

8. State Farm Insurance

Here's how claims service assistants use state farm insurance:
  • Coordinated documents for insurance packets proof all incoming/outgoing claims for State Farm Insurance Company.
  • Assign to work at State Farm Insurance.

9. Word Processing

Here's how claims service assistants use word processing:
  • Utilize word processing skills such as Microsoft word to compose and initiate correspondence for review by management personnel.
  • Use computers to organize and locate inventory, and operate spreadsheet and word processing software.

10. Administrative Assistance

Administrative assistant duties include managing and distributing information within an office that may include taking memos, answering phones, and maintaining files. Admin assistants may facilitate office members with documentation also.

Here's how claims service assistants use administrative assistance:
  • Provide administrative assistance to claim handlers along with leadership by completion of delegated tasks through collaboration with internal/external customers.
  • Interfaced with claim adjusters to identify needs, providing administrative assistance, and facilitate in depth service for policyholders

11. Insurance Claims

Here's how claims service assistants use insurance claims:
  • Supported claims adjusters in processing auto insurance claims and assisted policyholders in a busy call-center environment.
  • Evaluated and made determinations on approval of insurance claims and benefit eligibility.

12. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how claims service assistants use property damage:
  • Provided administrative support for the Estimating Team Manager, Property Damage/Bodily Injury claim representatives and staff.
  • Compiled claim data to resolve and settle complex first-party injury claims, auto property damage liability, and material damage claims.

13. Policy Holders

Here's how claims service assistants use policy holders:
  • Communicated personally with policy holders, agents, professionals, fire marshal, and police departments via telephone and written letters.
  • Worked on a team of 12 CSA's processing claims and issuing checks to agents and or policy holders.

14. Customer Calls

Here's how claims service assistants use customer calls:
  • Prepared prints for mailing; answered telephone calls and transferred customer calls to the appropriate departments for updated claim information.
  • Received customer calls, answered questions and directed them to the appropriate Claim Processor or Claim Representative.

15. Computer System

Here's how claims service assistants use computer system:
  • Access computer systems to advise callers of claim status.
  • Maintained assigned claim records, including compiling claims, issuing claim-related correspondence, and entered necessary data into computer system.
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List of claims service assistant skills to add to your resume

The most important skills for a claims service assistant resume and required skills for a claims service assistant to have include:

  • Customer Service
  • Police Reports
  • Auto Claims
  • Office Equipment
  • Support Services
  • Policy Coverage
  • Inbound Calls
  • State Farm Insurance
  • Word Processing
  • Administrative Assistance
  • Insurance Claims
  • Property Damage
  • Policy Holders
  • Customer Calls
  • Computer System
  • Telephone Calls
  • DMV
  • CSA
  • Outbound Calls
  • Direct Support
  • Administrative Tasks
  • ECS
  • Transferring Calls
  • Telephone Inquiries
  • Customer Inquiries
  • Office Procedures
  • Claims Process
  • Subpoenas
  • Insurance Carriers
  • PIP
  • PowerPoint
  • Arbitration
  • Claims Support
  • Auto Accidents
  • Insurance Policies
  • Fax Machines
  • Claims Management Systems
  • Body Shop

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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